Two contract full-time positions as Tenancy Support Agent with Peel Housing Corporation, providing on-site support to tenants in Peel Living and Region of Peel owned properties. The role involves managing tenancy enquiries, building tenant relationships, coordinating with internal and external agencies, and handling administrative and legal matters related to tenancy.
Key Responsibilities
Primary on-site contact for tenancy enquiries from application to end of tenancy
Build and maintain relationships with tenants to engage and empower them to resolve issues
Provide education, community resources, support and guidance to tenants
Collaborate with regional staff and external agencies to resolve tenancy matters
Attend Tribunal Hearings and Small Claims Court on behalf of Housing Operations
Qualifications
Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or equivalent combination of education/experience
Knowledge of practices and procedures within Housing Operations and Management Services
Knowledge of Residential Tenancy Act, Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act and relevant legislation
General understanding of issues impacting tenants including mental health, poverty, aging and multiculturalism
Ability to travel between sites and access to reliable source of transportation
At a glance
2 contract full-time positions, up to 13 months
Hours: 35 hours per week
Hybrid work: up to 4-5 days onsite depending on operational needs
Location: 7120 Hurontario Street, Mississauga, ON
Post end date: October 13, 2026
Summarized from the official posting. See the full posting below or apply for complete details.