8468P - Enforcement Tow Operator and Secure Storage Services

The City of Richmond is seeking proposals from qualified and experienced service providers to deliver enforcement towing services within its municipal boundaries. The selected proponent will be responsible for providing safe, timely, and professional towing, impoundment, and related support services in alignment with City bylaws, regulatory requirements, and operational standards.The City is committed to maintaining public safety, ensuring efficient traffic flow, and supporting bylaw compliance through responsive and effective enforcement towing services. Proponents are expected to demonstrate their ability to provide reliable service delivery, maintain appropriate equipment and facilities, and adhere to high standards of customer service, transparency, and accountability.The City encourages proponents to outline their operational capacity, response times, fleet capabilities, and experience working with municipal or enforcement agencies, as well as their approach to handling sensitive or complex towing situations.