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A humanized customer experience begins by understanding your own emotions and the emotions of your direct reports. This means understanding and aligning to the basic human needs for interaction – empathy, trust, acknowledgement and relevance. This program is designed to … read more |
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Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. This workshop is a hands-on crash course … read more |
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The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
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This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more |
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This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more |
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