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Understanding your own communication style and being able to quickly read others' communication preferences is the first key to building rapport and trust with a prospective client or customer. Much like an interview, how you first engage with your prospects … read more |
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The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
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This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
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Do you know what one of the biggest factors is in leading a fulfilling career and personal life? Have you ever wondered why not everyone shares your passion for some things? Have you ever noticed that when someone doesn’t value … read more |
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This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is … read more |
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This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more |
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Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. Studies have shown that salespeople and customer service agents who have … read more |
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Selling is becoming an increasingly important part of the frontline customer service representatives’ job, but few representatives have formal training. Our program helps Customer Service professionals develop the skills, knowledge and motivation they need for cross-selling and up-selling. No matter … read more |
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Are you an entrepreneur with great ideas and huge potential, yet struggling to bring those ideas to fruition? I’ll bet!! You’re wearing a dozen hats, you have clients to keep happy, bookkeeping to stay on top of and you also … read more |
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Reserve Your Seat Now, for this webinar training that will change the way you approach building your business..." Thursday November 22, 2018 @ 11 a.m. Eastern Standard Time (Toronto) What You'll Learn on the Live Webinar: Exactly how to grow … read more |
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