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3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Delivering Responsive Customer Service Public Workshop
Delivering Responsive Customer Service Public Workshop
This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
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Managing Difficult Client & Situations Public Workshop
Managing Difficult Client & Situations Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more
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Conflict Resolution Public Workshop
Conflict Resolution Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more
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Customer Success Strategy Course
Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that … read more
Free Webinar – Finding the Right Hire. How and When to Use Psychometrics in the Hiring Process
Free Webinar – Finding the Right Hire. How and When to Use Psychometrics in the Hiring Process
Encore Presentation - In Case You Missed It Free Webinar - Finding the Right Hire, How and When to Use Psychometrics in the Hiring Process Time: Mar 7, 2019 11:30 AM EST, 12:30pm AST, 1:00 p.m. NST More and more companies … read more
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2-Day Coaching for Performance Course
Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more
eSolutions Speaker’s Series – Take Charge with a Winning Communications Strategy
eSolutions Speaker’s Series – Take Charge with a Winning Communications Strategy
A well-planned, consistently managed communications strategy can be the difference between advocacy from your community and an outpouring of negative public reaction. For local governments, the value of planned messaging, channels and tactics is immeasurable. As a municipal employee, you … read more
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Free Webinar – Leading the Ins and Outs of Cognitive Diversity
Free Webinar – Leading the Ins and Outs of Cognitive Diversity
Leading the Ins and Outs of Cognitive Diversity April 17th at 11:30 a.m. EST Our Online experience will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics, you will learn … read more
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