employee development
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The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
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This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more |
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This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
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Understanding & Managing People from Different Cultures You'll learn about: Different Levels of Culture Cross-Cultural "Do's" & "Don'ts" Date: February 26, 2020 at 1:30 PM Eastern Time (US and Canada) Join me on this Free Webinar with this link and Meeting … read more |
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This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more |
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Understanding & Managing People from Different Cultures We'll discuss; Different Levels of Culture; Cross-Cultural "Do's" & "Don'ts"; T Teams; Management; Front-Line Employees; Recruiting; Inclusion; Tools Date: Feburary 28, 2020 at 1:30 PM Eastern Time (US and Canada) Join me at … read more |
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Collaborative Leadership Join us for our first Breakfast meeting, hosted and sponsored by Adidas. Myth busters Panel discussion Join us for a compelling program where we begin with a dual panel session. One side of tenured leaders and the other … read more |
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Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that … read more |
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