Conferences
Live Chat Public Sector: Dealing with Price Fluctuations
DESCRIPTION Join our panel discussion to learn about how to deal with price fluctuations. Our panel will share proactive strategies and reactive strategies to manage and mitigate risks. AGENDA 4:30 - 5:15 PM EDT Panel Discussion 5:15 - 5:30 PM EDT … read more
Leadership Series 3.0: Supplier Diversity
DESCRIPTION The term diversity has evolved over the last decade, but never quite as fast as it has in the last 2 years. While a few years back supplier diversity primarily referred to suppliers from underrepresented groups like women owned … read more
How To Manage Your RFP Process
Join our panel discussion to learn about how to assess your situation and determine the best process to use to achieve your goals. We will explore different perspectives from practitioners, vendors, consultants and others. Date and Time: May 17, 2022 … read more
Canadian Construction Procurement
This one-day course will provide an overview of the project and procurement models used in construction, the procurement processes, an evaluation of the contracting options and trends emerging for the future for construction in Canada. The course is designed for … read more
Public Sector Leadership Series
Date: June 23, 2022 Registration Deadline: June 21, 2022 Public Sector has experienced more changes than ever in the past two years. And supply chain in the public sector has been evolving ever since. We have been leading public sector focused … read more
Procurement Through the Lens of Cyber Security
DESCRIPTION Join our discussion as we explore how current increased cyber risks have demanded increased awareness, and consideration in everyday procurement processes. Learn how to mitigate those risks from peers in the MUSH sector and cyber security experts. Choose to … read more
Live Chat Public Sector: Sowing the Seeds of Success
TIME Online: 5:00 PM - 6:30 PM EDT In-Person: 5:00 PM - 7:00 PM EDT LOCATION This event is available to attend in-person or online. Our in-person event includes refreshments and hor d’ouevres during the networking portion. In-Person REGISTER HERE Living Arts Centre, 4141 Living Arts Dr, … read more
Half-Day Understanding Emotional Intelligence Virtual Course
The ability to interact effectively on a team with your internal and external customers is an essential business skill. Organizations rely on cohesive teams to accomplish goals, satisfy customer requirements, contribute innovative solutions to problems, and improve the bottom-line. … read more
Managing Customer Conversations through Chat – Virtual Workshop
Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this, audiences are also looking at your social media channels to be an effective first port of call for … read more
CSPN’s 7th Annual Women In Leadership Summit
Each year, Customer Service Professional’s Network (CSPN) hosts the Women-In-Leadership (WIL) Summit to celebrate the tenacious, impactful, and successful women working to advance their teams, organizations, and communities. This year’s WIL Summit theme is Leadership Without Limits, and will feature skill-building … read more
23rd Annual CSPN Customer Experience Conference
CSPN is thrilled to announce the revival of its CX Conference, a full-day, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging … read more
Public Sector Procurement and Supply Chain Conference
Virtual - ZoomA one-day virtual symposium presented by the National Institute of Supply Chain Leaders (NISCL), the Public Sector Procurement & Supply Chain Conference features speakers including Federal leaders, Municipality CPOs, and industry experts. This one-day symposium has had an attendance of … read more
CSPN CX Conference 2025
On April 30th 2025, join us at Toronto’s iconic Old Mill for CSPN's CX Conference—a must-attend event for anyone passionate about advancing customer experience. Connect with industry experts, innovative brands, and technology pioneers as we gather to discuss the latest … read more
