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Join Corey Atkinson for CSPN’s Webinar Series. Register early! Topic: World Class Customer Experience Cost: FREE Overview: Now, more than ever, we are under a microscope. The online social media world – Google Reviews, Amazon, Yelp ,etc – is waiting … read more |
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In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities includes facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more |
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The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions – in today’s … read more |
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We invite you to join us at Sheraton on the Falls Hotel in Niagara Falls on September 19-21 for the MFOA 2018 Annual Conference & Trade Show. Our theme this year is “COLLABORATE - We’re Better Together”. Register by July … read more 
OMHRA Fall Conference 2018 Nottawasaga Inn Resort & Conference Center Alliston, ON September 19 - 21, 2018 Planning is underway! Stay tuned for the event agenda! As always, we strive to provide informative, dynamic and practical education and networking opportunities … read more 
As organizations continue to move forward and learn to survive and thrive in an ever-increasing competitive market, the on-going battle of strategizing methods to create new and exceptional customer experiences (CX) continues. To successfully deliver CX experiences that make tangible … read more |
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Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more |
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