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In an environment in which customer experience is increasingly becoming a differentiator, the thoughtful design of individual customer experiences, and of how multiple touchpoints work together as a whole, is too vital to be left to chance. Ultimately, Design Thinking … read more |
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In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers … read more |
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A contact centre is a vital part of today’s successful businesses. Every one provides contacts through various media but there are very few organizations that operate a fully optimized contact centre. Contact centres are built on five pillars of ‘Strategy’, … read more |
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Build strong relationships within your organization and your teams! An organization's greatest asset is their people. We understand first-hand that it is not always easy to be a leader. However, having practical tools and techniques to draw on, can help … read more |
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We are excited to host our 2nd Women in Leadership networking and awards evening in Toronto. This event brings together Women Leaders and industry professionals - both men and women, giving them the opportunity to network, celebrate and learn in … read more |
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Successful business depends on exceptional Customer Service. It is essential to understand that every employee is involved in customer service. It has been proven that customers would rather switch to another company than tolerate poor service. Research indicates, even if … read more |
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Understanding your own communication style and being able to quickly read others' communication preferences is the first key to building rapport and trust with a prospective client or customer. Much like an interview, how you first engage with your prospects … read more |
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