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  • Conflict Resolution Public Workshop

    This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more

  • Customer Success Strategy Course

    Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that … read more

  • 2-Day Coaching for Performance Course

    Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more

  • Communicating Change

    It is critical that organizations change – to keep ahead of the competition, to meet customer needs, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another. Why then do … read more

  • Hiring the Right Asset Coordinator for your Organization

    Session Date: April 25, 2019 | 1-2 pm EST   Asset Managers or Coordinators are suddenly in demand across North America's local governments and other public sector organizations. Due to new regulatory or funding requirements, as well as the growing … read more

  • Speaker Series – Making Accessible Web Content

    Beyond a legislative requirement, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use. Learning Objectives: Understand the requirements … read more

  • 2-Day Effective Facilitation Course

    The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions - in today’s … read more

  • Levelling Up Accelerator Group – Head to Heart Leadership

    Head To Heart Leadership Thursdays for 8 weeks - Starting May 9th You will LEARN to apply leadership principles in pragmatic ways, in real-life situations and circumstances. We will take from the book; "21 Irrefutable Laws of Leadership" by John … read more

  • Introduction to Lean Six Sigma

    Free Webinar - Introduction to Lean Six Sigma May 16, 2019 - 12:00 - 1:30 Register here Ontario Municipal Leadership Institute    

  • Speaker Series – Introduction to Business Continuity Planning

    Thursday, May 16, 2019, 1:30 PM - 3:30 PM EST Cost: $149/person Register now An interactive webinar on Introduction to Business Continuity Planning. The webinar will provide an overview of the business continuity program (BCP) process from program initiation to … read more

  • Get Lean Six Sigma Certified – Lean Six Sigma White Belt

    GET LEAN SIX SIGMA CERTIFIED - LEAN SIX SIGMA - WHITE BELT  DATE: May 22, 2019  LOCATION: Burlington   TIME: 9am - 4:30pm WORKSHOP OVERVIEW: A one-day workshop developed to create an awareness of the means of deploying and the impact that a LEAN … read more

  • Customer & Employee Experience – 22nd Annual Conference

    Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX. Here’s what to look forward to: • A bucket-list-worthy lineup of main stage speakers will break down their … read more

  • Get Lean Six Sigma Certified – Lean Six Sigma Yellow Belt

    GET LEAN SIX SIGMA CERTIFIED - LEAN SIX SIGMA - YELLOW BELT 4 days + Project  DATE: June 3, 4, 24 & 25, 2019 LOCATION:  Vaughan  TIME: 9am - 4:30pm PROGRAM OUTLINE:     As a YELLOW BELT, you will gain a thorough overview LEAN … read more

  • 3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

    The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more

  • Delivering Responsive Customer Service Public Workshop

    A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium … read more

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