Chief Administrative Officer

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  • Communicating Change

    It is critical that organizations change – to keep ahead of the competition, to meet customer needs, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another. Why then do … read more

  • Hiring the Right Asset Coordinator for your Organization

    Session Date: April 25, 2019 | 1-2 pm EST   Asset Managers or Coordinators are suddenly in demand across North America's local governments and other public sector organizations. Due to new regulatory or funding requirements, as well as the growing … read more

  • Speaker Series – Making Accessible Web Content

    Beyond a legislative requirement, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use. Learning Objectives: Understand the requirements … read more

  • 2-Day Effective Facilitation Course

    The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions - in today’s … read more

  • Levelling Up Accelerator Group – Head to Heart Leadership

    Head To Heart Leadership Thursdays for 8 weeks - Starting May 9th You will LEARN to apply leadership principles in pragmatic ways, in real-life situations and circumstances. We will take from the book; "21 Irrefutable Laws of Leadership" by John … read more

  • Speaker Series – Introduction to Business Continuity Planning

    Thursday, May 16, 2019, 1:30 PM - 3:30 PM EST Cost: $149/person Register now An interactive webinar on Introduction to Business Continuity Planning. The webinar will provide an overview of the business continuity program (BCP) process from program initiation to … read more

  • Customer & Employee Experience – 22nd Annual Conference

    Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX. Here’s what to look forward to: • A bucket-list-worthy lineup of main stage speakers will break down their … read more

  • 3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

    The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more

  • Delivering Responsive Customer Service Public Workshop

    A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium … read more

  • Managing Difficult Client & Situations Public Workshop

    Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you. This workshop is designed to teach … read more

  • Head to Heart Leadership

    Dear Tomorrow’s Success Story, How badly do you want it? Scott Benham is a John C. Maxwell certified speaker, coach, & trainer, and holds the role of EVP of Sales with The John Maxwell Team. Taking lessons from John C. … read more

  • Conflict Resolution

    Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away … read more

  • Fundamentals for Assertiveness

    Dear Tomorrow’s Success Story, How badly do you want it? John Callaway is a mediator at the Alberta Provincial Court Civil Mediation program, and a facilitator of workplace conflict resolution and assertive communication programs. In John’s Accelerator Group you will … read more

  • Ready. Set. Lead

    Dear Tomorrow’s Success Story, How badly do you want it? Jean Parker is a professional Executive Coach (ACC credential), experienced CFO, and an accomplished educator. In Jean’s Accelerator Group, you will learn how to communicate, collaborate, influence, make decisions, and … read more

  • Public Speaking Mastery

    Dear Tomorrow’s Success Story, How badly do you want it? Vicki Goodfellow Duke is a professional public speaking coach, and has been teaching Public Speaking, and Rhetoric at Mount Royal University since 1991. She was a National Examiner for Speech … read more

  • The Extraordinary Leader Workshop

    In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results. The Extraordinary Leader Workshop presents a proven framework for helping individuals … read more

  • Meeting of the Minds Workshop

    If you are intrigued by the idea of developing your personal and professional potential, as well as that of others, you will undoubtedly be interested in Emergenetics, a proven psychometric tool used around the world but new to the Canadian … read more

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