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Emotionally Intelligent Customer Service Training

Enhance your Customer Service with Emotional Intelligence What keeps you going back to your local grocery store? Gas station?  Clothing store?  It is not all about pricing and convenience.  It’s much more than that. As an organization, you already understand … read more

Complimentary Journey Mapping Workshop

Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. June 28, 2018 Session 1 – Morning … read more

Humanizing the Coaching Experience Public Workshop

A humanized customer experience begins by understanding your own emotions and the emotions of your direct reports. This means understanding and aligning to the basic human needs for interaction – empathy, trust, acknowledgement and relevance. This program is designed to … read more

Delivering Responsive Customer Service Public Workshop

This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more

3-Day Certified Client Service Specialist Designation BootCamp

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more

2-Day Team Leading with Excellence Public Workshop

In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities includes facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more

Effective Facilitation Public Workshop

The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions – in today’s … read more

Influencing Others Without Authority Public Workshop

In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers … read more

Leadership Excellence

Build strong relationships within your organization and your teams! An organization's greatest asset is their people. We understand first-hand that it is not always easy to be a leader.  However, having practical tools and techniques to draw on, can help … read more

Customer Service 101

Successful business depends on exceptional Customer Service. It is essential to understand that every employee is involved in customer service. It has been proven that customers would rather switch to another company than tolerate poor service. Research indicates, even if … read more

Sales Relations 101

Understanding your own communication style and being able to quickly read others' communication preferences is the first key to building rapport and trust with a prospective client or customer. Much like an interview, how you first engage with your prospects … read more

Workplace Motivators 101

Do you know what one of the biggest factors is in leading a fulfilling career and personal life? Have you ever wondered why not everyone shares your passion for some things? Have you ever noticed that when someone doesn’t value … read more

Delivering Responsive Customer Service Public Workshop

This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more

3-Day Certified Client Service Specialist Designation BootCamp

The Certified Client Service Specialist (CCSS©) program offers participants  the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more

Managing Difficult Clients & Situations Public Workshop

This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is … read more

Conflict Resolution Public Workshop

This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more

Emotional Intelligence 101

Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. Studies have shown that salespeople and customer service agents who have … read more

Service That Sells Public Workshop

Selling is becoming an increasingly important part of the frontline customer service representatives’ job, but few representatives have formal training. Our program helps Customer Service professionals develop the skills, knowledge and motivation they need for cross-selling and up-selling. No matter … read more

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