Human Resources
Free Webinar – Leading the Ins and Outs of Cognitive Diversity
Leading the Ins and Outs of Cognitive Diversity Dec 6, 2018 @ 1:00 p.m. I will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics, you will learn to improve … read more
Complimentary Webinar – Employee Engagement Part 2
CSPN is pleased to provide this complimentary webinar on: January 10 2019, at 2:00PM – 3:00PM CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network. Our … read more
Free Webinar – Finding the Right Hire. How and When to use Psychometrics in the Hiring Process
More and more municipalities are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process, in order to recruit the right people and build the right teams. You know making the wrong hire can be … read more
*NEW* Critical Conversations Course
*New* Critical Conversations Course Meaningful conversations aren’t always easy, but they are a critical part of leadership. Deliver constructive feedback with clarity and deal with high emotions in the workplace. As a manager, sometimes you need to have conversations that … read more
Free Webinar – Leading the Ins & Outs of Cognitive Diversity
It's almost here! Please take advantage of this special invitation to register for our Free Webinar! Leading the Ins and Outs of Cognitive Diversity Jan 30, 2019 @ 1 p.m. EST, 2 p.m. AST, 2:30 p.m. NST Please REGISTER HERE … read more
2-Day Leading with Excellence Course
In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more
Delivering Responsive Customer Service Public Workshop
This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Managing Difficult Client & Situations Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more
Conflict Resolution Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more
Customer Success Strategy Course
Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that … read more
