Enabling Millennials in Government

Public administrators face two imminent threats to their workforce: experienced Baby Boomer executives and staff are retiring, and their departments lack a deep bench of workers to fill the rapidly emerging vacancies.

We found this topic particularly interesting because it’s for these very same reasons muniSERV partnered with the Ontario Municipal Administrators Association (OMAA) to develop our new CAO Job Seeker database. 

Thanks to OpenGov for providing this complimentary e-book. You may need to sign up to download it but it’s worth the read and provides 4 strategies for developing the next generation of municipal leaders.  Administrators-Primer-Enabling-Millennials-in-Government-WP

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Municipal Innovators Community (MIC)

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The Municipal Innovators Community is excited to present the second annual MIC Conference:

September 27 & 28th in Burlington, Ontario

muniSERV is delighted to announce we have been invited to showcase our innovative site at the MIC Conference. Hope to see you there!

DAY ONE @ ROYAL BOTANICAL GARDENS

The day will kick-off with Drew Dudley, who will help you understand how everyday leadership can set the stage for a culture of innovation and creative thinking. Co-founder of Keyhubs, Vikas Narula will then reinforce the importance of influence and human connection. Finally, Jennifer Spear, President and Creative Strategist at Cleanslate Strategies, will deliver a unique workshop that will help you be a better problem solver, strategic planner and make innovation and creativity a reality in your workplace.

DAY TWO @ ART GALLERY OF BURLINGTON

Get ready to jump straight into ‘A Taste of White Space’ presented by Rick Boersma from Juice Inc. This workshop will demonstrate a cool way to capture innovation inspiration. The day continues with examples of innovative municipal programs and projects from across the country, presented by your municipal peers. Day two will wrap up with the CX Journey presented by Oracle. This is your chance to gain hands-on experience exploring this methodology and some real insight into the journey of your customers. 

 

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Ontario’s Cabinet Shuffle

News Release – Ontario Newsroom

Strong Team Will Implement Plan to Create Jobs and Growth

40 Per Cent of Cabinet Members are Women

June 13, 2016 11:20 A.M.

Office of the Premier

Premier Kathleen Wynne today announced changes to her cabinet that will help deliver on her government’s top priority to create economic growth and good jobs.

At the halfway mark of the government’s mandate, Premier Wynne has chosen a strong team to implement her government’s ambitious, activist agenda. The cabinet named today at Queen’s Park represents continuity in several key portfolios, ten ministers taking on new roles and seven new members.

Women now make up 40 per cent of cabinet, reflecting the Premier’s commitment to take steps toward gender parity. Women make up 50 per cent of the Priorities, Delivery and Growth cabinet committee, responsible for tracking government priorities and steering the government’s four-part economic plan.

Deb Matthews remains Deputy Premier and, as Minister of Advanced Education and Skills Development, will lead Ontario’s transition to a knowledge-based economy. Mitzie Hunter takes on the role of Minister of Education, preparing our youngest learners for success. Together, Matthews and Hunter will focus on building the highly skilled workforce that is key to Ontario’s future economic success.

Matthews also becomes Ontario’s first Minister Responsible for Digital Government. In this new role, she will help Ontario become a North American leader in accelerating how citizens engage and interact with government through the power of digital technology.

Charles Sousa remains Minister of Finance, continuing to focus on the strong fiscal management that is keeping the government on track to balance the budget next year, in 2017-18, while supporting critical public services. Liz Sandals becomes President of the Treasury Board, with a mandate to deliver on the government’s program spending objectives, as laid out in the annual Budget.

Indira Naidoo-Harris becomes Associate Minister of Finance responsible for the Ontario Retirement Pension Plan, designed to close the retirement savings gap for millions of workers.

Michael Chan will lead Ontario’s first stand-alone Ministry of International Trade, reflecting the province’s commitment to create jobs and growth through strong global trade partnerships.

Bob Chiarelli becomes Minister of Infrastructure. The Ministry of Infrastructure is now a stand-alone ministry, responsible for the implementation of the province’s historic $160 billion investment in roads, bridges, schools and hospitals. Dr. Eric Hoskins remains Minister of Health and Long-Term Care and will continue to implement Ontario’s Patients First: Action Plan for Health Care. Recognizing the integration of long-term care within the Action Plan, the Minister of Health and Long-Term Care will have full carriage of the province’s integrated health care system.

Glenn Thibeault becomes Minster of Energy, committed to building a safe, clean, reliable and affordable energy system.

Laura Albanese becomes Minister of Citizenship and Immigration, focusing on the province’s immigration strategy and refugee resettlement program.

The government’s economic plan is working. At the halfway mark of 2016, indicators and forecasts show that Ontario’s economy is continuing to grow and create jobs. Ontario’s economy is forecast to remain among the strongest in Canada. In 2015, the unemployment rate dipped to its lowest level since 2008. The minimum wage increased and average wages grew faster than inflation. The province attracted half of all venture capital in Canada.

Ontario high school graduation rates are now more than 85 per cent and postsecondary enrolment continues to climb.

Last year the province announced support for more than 325 infrastructure projects across all regions, which are helping to create good jobs. Year-over-year, the province continues to create jobs, most of which are full-time and in above-average wage industries.

The government’s four-part economic plan to build Ontario up and deliver on its number-one priority to grow the economy and create jobs includes investing in talent and skills, including helping more people get and create the jobs of the future by expanding access to high-quality college and university education. The plan is making the largest investment in public infrastructure in Ontario’s history and investing in a low-carbon economy driven by innovative, high-growth, export-oriented businesses. The plan is also helping working Ontarians achieve a more secure retirement.

Quick Facts

  • There are 30 members in the new cabinet.
  • There are seven new cabinet members, including five women.

See full release: http://bit.ly/1tqjn8c

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Are Canadian mayors equipped to innovate?

courtesy of Kate Graham

courtesy of Kate Graham

Where does municipal innovation come from?

Well, it comes from many places. It can emerge from the community, by residents advocating for a new policy direction or change in service delivery. It can come from municipal staff, in finding new ways to tackle old problems or exploring uncharted frontiers.

It can also come from elected officials. Mayors and councillors have a unique vantage point from which to understand the challenges facing communities and municipalities. They are often the front line for hearing about new ideas, issues, and concerns from community members and administrators alike.

Mayors, in particular, are expected to keep their finger on the pulse of the community and the municipality. Mayors are often the only official elected to represent the entire community, and they occupy the top leadership position within the municipality. Arguably, mayors could be in one of the best positions to spark innovation in local government.

Unfortunately, this doesn’t exactly fit with how mayors in Canada are portrayed. If you were to ask a group of academics about Canadian mayors, you would quickly hear phrases like ‘weak mayors’ and ‘just one vote on Council’. The literal textbook answer is to point to the relative weakness of local government in Canada, and argue that by extension our leaders have limited capacity to be agents of change or innovation in our communities, and in our country.

I’m not so convinced.

There are examples where Canadian mayors – individually and collectively – have exercised extraordinary influence, shifted national dialogues, and provided defining leadership on issues within Canadian communities and beyond. However, as anyone who has worked in local government will tell you, there are also examples where our political leaders find themselves powerless, for a wide variety of reasons, and unable to execute on even a modest agenda. We can point to cause and effect with respect to specific situations, but at a more general level, do we really understand the role and power of mayors in Canada? How much power do Canadian mayors have to be agents of change, to lead our cities, to spark innovation?

The honest answer is that we do not.

Despite the significance of their position, there has been remarkably little study about the role and power of Canadian mayors. There is no ‘job description’ for Canadian mayors; in fact, there are more than 50 pieces of provincial legislation in Canada prescribing duties of mayors, not including municipal bylaws. A surprisingly small volume of literature exists on the topic. Mayors hold unique leadership positions, unlike the roles of leaders in other levels of government in many important respects – and yet the position has rarely been studied in its own right. To date, there has not been a comprehensive study of mayors in Canada, or an exploration of the diversity in the role across Canadian cities.

In April 2016, a new research study was launched to begin to address this important gap by engaging in the first broad study of the role of mayors in Canada. The Mayors Project (see: mayorsproject.ca) investigates how the role of the mayor varies across Canada’s cities.

Importantly, this project is not about the people who are mayors; rather, it focuses on the role itself. The study is based on a sample of 10 Canadian cities, selected by virtue of being the largest in each province, and draws on extensive literature and legislative reviews, an institutional analysis, a survey of 12,000 Canadians, and elite interviews with mayors and the people who work most closely with them.

At its core, The Mayors Project is about building a uniquely Canadian understanding of the role of the mayor, and seeking new insights into the nature of political leadership in Canada’s cities.

Before we can understand the capacity of our mayors to innovate, perhaps we need to step back and first understand their role and the powers they hold. Before we can expect them to be agents of innovation, we should ensure they are adequately equipped to do so.

Almost every big issue facing Canadians is, in one way or another, a local issue. Mayors may be uniquely positioned as innovators who can help address the most significant issues of our time. However, they are also among the least understood leaders in Canadian politics. It’s time for us to build our understanding of our mayors in Canada’s unique context.

Kate Graham is the Director of Community & Economic Innovation at the City of London, and is a PhD student at Western University studying local government and urban politics. Kate’s dissertation, known as ‘The Mayors Project’, examines political leadership in Canada’s cities, specifically focused on the role of the mayor.

You can follow the project online at www.mayorsproject.ca

 

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Ontario’s New Sexual Violence & Harassment Action Plan – Is Your Organization Prepared?

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HRSP logo“ANY TIME THAT A SEXUAL HARASSMENT COMPLAINT COMES UP, IT HAS TO BE TAKEN SERIOUSLY. IF IT’S NOT ADDRESSED IN AN APPROPRIATE WAY, AN EMPLOYER COULD FIND THEMSELVES LIABLE FOR SIGNIFICANT DAMAGES.” – CRAIG STEHR, NELLIGAN O’BRIEN PAYNE LLP

On March 9, 2016, the Ontario government’s new Sexual Violence and Harassment Action Plan Act (“Bill 132”) passed Royal Assent and became law. Bill 132 amends the Occupational Health and Safety Act and requires employers to create, or revisit their Harassment/Workplace Violence Policy and program.

The Bill provides for an expanded definition of Workplace Harassment, first introduced in 2009 with Bill 168 (Violence/Harassment in the Workplace). With recent judgments of $150,000 and $300,000, being awarded for two different workplace sexual harassment/assault cases, employers can no longer afford to ignore this legislation and must ensure their policies/practices correctly reflect what is required.

Some of the main impacts to Employers are:

  1. A new statutory duty for employers to investigate “incidents and complaints” of workplace sexual harassment, so an employer is required to investigate even if there is not a formal complaint made.
  2. A Ministry of Labour inspector can order an employer to conduct an investigation by a third party, if there is an incident and the employer fails to investigate, or if it’s determined that the investigation was biased, failed to include the necessary parties, or was otherwise flawed.
  3. Under the new legislation, both parties must be informed in writing of the investigation results and of any corrective action, even though employers are not currently required to prepare written reports, or inform anyone of the investigation results.

Employers must ensure that:

  • They have a Workplace Violence & Harassment Policy and Program in place (That reflects the new wording), which includes wording on workplace investigations that complies with Bill 132
  • They have trained all their employees on these policies and programs
  • This policy is reviewed annually (For employers with 6 of more employees)
  • Someone has received training on investigating workplace harassment complaints; or should have access to an unbiased third party that can investigate complaints
  • They train all supervisors on workplace harassment so they can identify “incidents and complaints” of workplace harassment.

In addition, amendments made at Committee include:

  • The Ministry of Training, Colleges and Universities Act and the Private Career Colleges Act, 2005 will now permit the surveying of students/others on the school’s sexual violence policy. They will also require an annual report on the incidents/complaints of sexual violence made and the programs developed to promote awareness
  • A change in the definition of “sexual violence” applicable to community colleges, universities and private career colleges to include an act targeting a person’s gender identity or gender expression
  • A new requirement in the Occupational Health and Safety Act that an employer shall consult with the committee or a health and safety representative, to develop/maintain a written program to implement the workplace harassment policy
  • The Bill should be consulted for coming into force information. HRSP is experienced with policy development and training on this new legislation. If your organization needs help with implementing the requirements of #Bill132, please give us a call at 416-564-0174.

Andrea MacLean, CHRP is the Managing Director for HR Strategic Partners, an HR Outsourcing and Leadership Coaching company. You can follow HR Strategic Partners on Twitter at @HRSP_CA, or check out their website at www.hrstrategicpartners.ca.

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Don’t miss CSPN’s Leadership and Coaching Retreat

Don’t miss CSPN’s Leadership and Coaching Retreat – June 15-17, 2016

$300 Savings for Public and Not-for-Profit Sector

2016 Retreat - MuniSERV Apr Ad

Come mix business with pleasure in a picturesque setting and find the perfect balance of productivity and relaxation!

“Leading and Coaching with Impact” is an exclusive CSPN certification program designed to educate leaders who want to make a difference. Tailored for professionals required to lead and coach others, the “Leading and Coaching with Impact” accredited workshop helps shape individuals with the integrity and capacity needed to build effective and dynamic teams all while enjoying the relaxed and beautiful surroundings of Nottawasaga Inn.

Discover and Learn:

  • Lead others with or without authority
  • Coach others for peak performance
  • Learn the secrets of effective leadership
  • Deal with multiple generations
  • Put EQ to work for you

 

Space is limited – reserve your spot today! Learn more about CSPN and how to register.

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Crime Prevention Through Environmental Design (CPTED) for Municipal Recreation Facilities

reccenter_landingpage

Our recreation centres are places that our communities, visitors and prospective residents visit and partake in: sports, leisure and wellness activities, social events, cultural festivals, plus many other municipal brand showcasing programs. These programs reach every age group and demographic and are an essential element in creating positive impressions of both the venue and the municipality.

Regrettably, recreation centres are also places that attract unwanted behaviours, namely because legitimate program users can be victimized as there is often opportunity for crime and other illicit acts.  

One of the most common victimizations comes from the act of theft. At recreation centres there is frequently theft of personal property from lockers, gym bags, vehicles, lobby’s and waiting areas. So instead of installing and relying solely on high capital integrated security systems and deploying a security labour force, a reasonable mitigation measure is to employ proven CPTED practices.

CPTED has been successful in combatting incidents of trespassing, drug and alcohol activity, predatory behaviour, violence and harassment and robbery.

CPTED is a multi-disciplinary approach to deterring loss event behaviour and combatting organizational loss through environmental design and other mitigation strategies.

The practices of CPTED have evolved from its inception in the late 1960’s and early 70’s and include the principles of: natural surveillance, territorial reinforcement, access control and active maintenance.  To best deploy CPTED disciplines that are effective and cost justified, the strategy should be supported by policy, procedure and staff training.

CPTED is a powerful tool that empowers community users to take pride and ownership in their recreation centres and draws unwanted attention to people who don’t want to be noticed.

Write Right Risk will be continuing our muniSERV education series with a free half hour lunch and learn webinar about CPTED in Recreation Centres on Thursday February 25th at 12 noon.

To find out more information about the webinar or to register, please contact us at [email protected]

Patrick Ogilvie is the owner of Write Right Risk Inc. He is a Certified Protection Professional (CPP), Physical Security Professional (PSP) and a CPTED Level 2 auditor and trainer.

write-right-risk-logo2x

 

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What is Municipal Organizational Excellence?

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MUNICIPAL ORGANIZATIONAL EXCELLENCE – ASSESS YOUR MUNICIPALITY

What is Organizational Excellence? It refers to an integrated approach to organizational performance management that results in the delivery of ever-improving value to customers, investors and stakeholders, contributing to organizational sustainability and the improvement of overall organizational effectiveness and capabilities.

 

What Characterizes Excellent Organizations?

  • Perform excellently against a known external standard
  • Perform excellently in relationship to where they were at some earlier point in time
  • Are judged by informed observers to be doing substantially better qualitatively than other comparable organizations
  • Are doing whatever they do with significantly less resources than is assumed are needed to do what they do

Did you know that excellence models have captured the principles and best management practices of high performing organizations and that research over the past 25 years has validated the positive relationship of implementing these models and organizational performance?

As you read this article, you might be asking yourself “To what extent do we have a culture that is characterized by these principles?” “To what extent have we deployed these best management practices?”

Now is your chance to find out ! A new assessment tool and technological platform allows Municipal Administrators to do a quick self-assessment against these principles and best management practices and receive a confidential feedback report. The report provides a snapshot of the current state of organizational excellence and shares the self-assessment results and an action-oriented improvement plan.

muniSERV members are invited to take the assessment. Depending on organization size, the assessment should take between 15 to 30 minutes to complete. When ready, members can take the assessment at http://bit.ly/1UvDSrQ

At this link there is also a free mini assessment on the culture of excellence and a sample report on the full assessment.

The assessment is based on the Organizational Excellence Framework (OEF) that ‘integrates’ global excellence models and is being used to conduct the first global assessment on the current state of organizational excellence (2015). Both the publication and the assessment tool are authored by Dawn Ringrose (2010), Principal of Organizational Excellence Specialists (also a muniSERV member) and representative for Canada on the Organizational Excellence Technical Committee and Global Benchmarking Network.

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19th Annual Customer Service Conference May 11-13, 2016

30% Savings for Public and Not-For-Profit SectorCSPN Logo Full v1

Each year, Customer Service Professional’s Network (www.myCSPN.com) hosts a conference for customer service professionals.  Conference delegates include leaders from municipalities, various levels of government and corporations.  Join us to expand your knowledge in sessions presented by experts in the field, meet with exhibitors and to share stories on how to create a great customer experience.

The 2016 conference will be held at the Mississauga Convention Centre.

Cocktail Reception sponsored by Interactive Intelligence, May 12, at 5:00 pm

This year we have 25 dynamic speakers, including Michelle Musgrave, Director of Housing Operations with the Regional Municipality of York,  Jason Mclaughlin, Manager of Customer Interaction with Municipal Property Assessment Corporation (MPAC), and David Pitsch, Director of the Guest Education Centre with Lululemon Athletica.

In addition to our amazing lineup of speakers, May 11th boasts two contact centre tours – DHL Express Canada and The Shopping Channel. Join us as we interact with key personnel throughout the hosting contact centres and share best practices with peers. Space is limited – reserve your spot during registration!

Join us to learn more about:

  • Delivering the Brand Experience through your Employees
  • Moving from Transactional to Relational Environment
  • How to Motivate and Empower Employees to Deliver an Ultimate Customer Experience
  • Personal Effectiveness for Corporate Performance
  • The Challenge of Change
  • Separating yourself from the Competition by Increasing Employee Loyalty

This conference is sold out every year, so hurry and register for your 30% discount, because we do not want you to miss out.  We promise you will learn, discover, and glean new insights! 

The early bird registration deadline is March 7, 2016. 

For more information, please contact us; 905-477-5544 or [email protected]

Visit the Conference Website:  www.AmazeYourCustomer.com  

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Are you meeting your AODA Requirements?

Evac Chair pic

Attention Human Resources & Employers

EVAC+CHAIR has been around for more than 30 years and the Company expanded its operations into Canada in early 2014, to meet growing demand here. The company’s core client base is public sector facilities and healthcare but now with changing accessibility legislation across the country they have focused on private corporations and businesses. Jim Closs, managing partner, EVAC+CHAIR Canada, says the device has started to attract the attention of human resource directors as it answers the question of providing a safe workplace to all those in need as well along with those who may have entered their workplace with a disability.

The emergence of the untapped populous of persons with physical disabilities entering or re-entering the work force means that employers need to ensure their staff’s complete safety in the workplace including the ability to evacuate quickly.

EVAC+CHAIR is designed to help evacuate people with limited or impaired mobility when the stairs are the only way out of a building. The 20-pound tool, which has a capacity of 400 pounds, can be stored flat on the wall. When needed, users can dismount and unfold it in around 10 seconds.

The Industrial Designers Society of America has recognized the EVAC+CHAIR with a Design of the Decade Award. The tool has also been credited with saving lives in the evacuation of New York’s World Trade Center towers on 9/11.

EVAC+CHAIR bears a lifetime warranty and comes with a mounting wall bracket, vinyl dust cover, instructional DVD, full- colour user guide and patient restraints.

For more information, visit www.evac-chair.ca or email [email protected]

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