Congratulations to Whitchurch-Stouffville for their demonstrated commitment to public health and safety. Read the full article here.
Barantas is proud to have worked with Whitchurch-Stouffville on the creation of a extensive emergency plan for their facilities.
Each year a number of Canadian CAO’s are transitioned out of their CAO positions. Most often they are simply a casualty of a new political environment.
CAMA recognized the growing need to support their CAO members in transition and engaged a consultant to develop a Members in Transition Toolkit. The Members in Transition Toolkit will be launched at the 2019 Annual Conference in Quebec City.
It became evident that those transitioned members who had immediate and continual access to good resources, appeared to get through transition easier. So part of the project included having them identify the specific resources that would have been helpful to them as they navigated their way through transition.
We now need to locate the professionals from each province who provide these identified resources, for inclusion in the toolkit. The toolkit will list the services required and will link to the professionals who provide the service, so our members in transition can quickly and easily find the professional resources they need, when they need them.
Specifically, here are the professionals we need for the toolkit:
Employment Lawyers (who represent employees)
Financial Planners/Accounting Planning/Taxation Advisors
HR Advisors/Career/Transition Counsellors/Life Coaches
Recruiters/Executive Recruitment Firms/Head Hunters
Pension Advisors
Messaging/Communication Experts
Psychiatrists/Counsellors/Therapists
Business Coaches
CAMA partners with muniSERV.ca to provide the professional resources Canadian municipalities need, through its Find Municipal Experts & Services database.
If you provide any of the above professional services, please consider becoming a muniSERV professional member and then select the special Transition/Career Services category after the toolkit is launched in May. Doing so provides you with the unique opportunity to be automatically be linked directly to the CAMA Members in Transition Toolkit so CAMA’s CAO members in transition can easily find you. *muniSERV is pleased to share the revenue from this special category with CAMA to support future projects.
How to Participate
If you already have a muniSERV professional profile, you’re all set until the launch of the new toolkit in May. We’ll notify you when you need to go back into your dashboard and add the new, special Transition/Career Services in “Build Membership Package”.
If you’re not a muniSERV member yet;
1. Become a muniSERV member today and create your profile in your dashboard
2. Start appearing in searches in the Find Municipal Experts & Services database right away and get a free Members’ Only Rotating ad (value of $120) for your first month of membership.
3. We’ll notify you when you need to go back into your dashboard in the “Build Membership Package”, and add the special “Transition/Career Services” category to your cart.
4. Then you will be able to select as many subcategories as you like, in “Manage my Profile”
Click Here to join muniSERV, or Contact us: [email protected] or [email protected] , for more information.
Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX.
Here’s what to look forward to:
• A bucket-list-worthy lineup of main stage speakers will break down their pivotal moments in achieving CX and EX greatness
• John F. Lettieri (CEO & President of HERO Certified Burgers)
• Duncan Bureau (President of Air Canada Rouge)
• Lisa Lisson (President of FedEx)
• Leading brands will share CX and EX programs they’ve built that ignite new business opportunities, expand customer relationships, and grow revenues in public and private sectors
• Network with and learn from some of the brightest minds in your field – colleagues, exhibitors, thought leaders
Don’t Miss Out: This conference is sold out every year, so register early to secure your seat. We promise you will DISCOVER new insights, LEARN from the best, and be INSPIRED to drive real change to achieve CX & EX success.
25% Discount (off regular rates) for Public and Not-For Profit Sectors Attendees
CONTACT US
[email protected] | 905-477-5544 | http://conference.mycspn.com/ | 25 Royal Crest Court – Suite 201, Markham ON L3R 9X4
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*New* Critical Conversations Course Meaningful conversations aren’t always easy, but they are a critical part of leadership. Deliver constructive feedback with clarity and deal with high emotions in the workplace. As a manager, sometimes you need to have conversations that you’d rather not. Dealing with performance issues or habitual patterns like chronic lateness can be tough and may stir up emotions, but these conversations are critical in the workplace and need to be handled in the right way. This practical course will give you the confidence to recognize, plan and manage these conversations, as well as the opportunity to practice using constructive feedback techniques to achieve more positive outcomes. This course is ideal for anyone who wishes to understand and enhance their skills for communicating effectively during important – critical – conversations, whether with colleagues, clients/customers or persons with whom they have a personal relationship. For more information, please click here To Register, please click here
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More and more municipalities are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process, in order to recruit the right people and build the right teams.
You know making the wrong hire can be a very expensive and time consuming mistake. Not only does it result in additional costs but it can be multiplied by lost opportunities, duplicating training/on-boarding efforts of other team members, potential legal issues and much more.
In this interactive workshop webinar, you will build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position, construct the perfect candidate profile, attract the correct individuals and make the right fit for your culture.
Join us on Wednesday, January 16th at 1:00 p.m. Eastern for this complimentary webinar
Please REGISTER HERE for this exclusive free opportunity!
Proudly sponsored by muniJOBS.ca (a div of muniSERV.ca), and delivered by Gail Green, President, Emergenetics International – Canada/ Ontario.
The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions – in today’s environment is critical. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs.
During this 2-day program, you will gain an understanding of the full cycle of facilitation. It will provide you with the resources, materials, and tools that can be used to confidently and effectively facilitate in any situation. You will also get the opportunity to practice what you’ve learned in a safe and supportive environment.
Join us May 2nd & 3rd, 2019!
For more information, please click here
To Register, please click here
Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider.
Once onboard and using the service, customers need to feel that they have your organization’s support at every level. Yet, too often organizations complete implementation in a strong proactive manner, and then move to a reactive strategy. Organizations must develop and utilize a customer success experience that defines tasks, milestones, and alignment throughout the whole lifecycle. After all, successful outcomes are the main drivers of customer renewal and expansion.
The CSPN Customer Success & Strategy Program is designed for managers and team leads looking to deliver customer success by developing the mindset, metrics and strategies they can use today. The program supports individuals and organizations in creating business focused activities to manage the customer life cycle and drive adoption, renewals, upselling and advocacy.
All businesses – traditional, subscription-based or otherwise – need to maximize customer lifetime value to be profitable and succeed. With new customer acquisition costs exceeding the cost to retain existing customers, our Customer Success & Strategy Program provides the insight and perspectives to reduce churn while expanding accounts and increasing customer engagement.
Long-term success starts with the ability and knowledge of the individuals responsible for delivering it. Customer Success is and always will be about the people and their knowledge, skills and abilities. However important those first days are, the journey to customer success is constant and never ends.
Join us March 7th & 8th!
For more information, please click here
To Register, please click here
This course qualifies as one prerequisite towards CCSS© designation
Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.
Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.
It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.
Join us February 28, 2019!
For more information, please click here
To Register, please click here
This course qualifies as one prerequisite towards CCSS© designation
Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.
This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.
Join us February 27, 2019!
For more information, please click here
To Register, please click here
This course qualifies as one prerequisite towards CCSS© designation
A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.
This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.
Join us February 26, 2019!
For more information, please click here
To Register, please click here
I want to use muniSERV’s suite of tools to find services, post RFPs, find experienced CAOs, see and post events, find or sell surplus equipment, and learn about municipal innovations.
I want to reach municipalities to showcase my business to them. I'd like to find RFP's, post articles, see events, and advertise directly to municipalities.
I want municipalities to see my employment and CAO experience. I want to post my resume, see CAO job opportunities, read articles and see upcoming municipal events.
None of the above? Visit our About Us page to learn more or visit our Advertising page.
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