The Future of Health Insurance for Retirees in Canada

by Gavin Prout, Special Benefits Insurance Services

This article takes a look at current trends and relates them to the future trends for retirees looking for health insurance once their group plan has terminated. Check out this article for stats from a recent study from Sanofi Canada.

https://www.sbis.ca/future-health-insurance-retirees-canada.html

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15 Simple Tips to Write Better Today

(article shared from Bidsketch)

The written word has never been so powerful.

Whether it’s through emails, text messages, business websites, or something else, it frames many key interactions with prospects and customers.

Everyone is a writer these days. Forget the fact you might not be getting paid to do it. Chances are you still write a good deal. If you want to succeed in today’s ultra-competitive environment, it’s imperative you express your message clearly and effectively. You must be understood!

Here’s the good news: even if you dislike writing, there are plenty of practical tips you can learn to create an immediate impact on your prose. With just a little care and attention, you can apply them without too much trouble. No expensive writing courses or seminars needed.

Writing Is More of a Craft Than You Might Think1

Many people see writing as an art. Writing well is for geniuses like Hemingway and Faulkner. It’s viewed as something that can’t be learned – like height or hair color.

But the reality is writing is more of a craft than you might know. You don’t have to put in thousands of hours and become a master. If you can grasp the tools of the trade – tools all types of writers rely on – you can communicate more effectively with your leads and customers.

Here are some of the most important tips you can apply and make an immediate impact:

  1. Active Voice

This is one of the most common writing tips around. Unfortunately, it’s also one where a lot of people screw up!

Sentence structure matters. In English, we prefer active sentences instead of passive ones.

Here’s an example of a passive sentence:

The hurricane is predicted to be the largest in decades by meteorologists.

There’s nothing inherently wrong with passive sentences. They just tend to be wordy and indirect: not a great recipe to get people’s attention. A simpler active construction (which goes subject, verb, then object) is easier to understand.

Here’s the same example reworked to be active:

Meteorologists predict the hurricane will be the largest in decades.

  1. Eliminate Fluff Words1

Many writers make sentences longer than necessary because they pack in words which don’t add any real meaning. And when you factor in readers’ shrinking attention spans, words that don’t add meaning become liabilities.

Here are a few common fluff words and phrases to look out for:

  • Basically
  • Essentially
  • I might add
  • It is interesting to note
  • Just
  • Really
  • The fact that
  • Very

And now, a fluff-filled example in all of its terrible glory:

The fact that Richard, the office manager, just leaves 30 minutes early every day makes me very angry.

Here’s how you might rewrite it:

It makes me furious when Richard, the office manager, leaves 30 minutes early every day.

This variation gets the point across faster than the first. There are fewer words and chances for confusion – exactly what keeps people reading.

  1. Clarity Trumps Cleverness

It’s great for writers to have a large vocabulary as their disposal. Every word is a tool, and it’s always an awesome moment when you pull out the perfect one to convey your message.

But using big words when small words would do slows down the reader. It doesn’t make them view you as smarter; using unnecessary complex words actually makes them see you as small-minded.

If you have to choose between being clear and clever, choose clarity every time.

Here’s a short list of corporate speak words along with simpler options you could use to replace them:

  • Facilitate (help)
  • Enable (allow)
  • Disseminate (pass out)
  • Implement (do)
  • Sufficient (enough)
  • Utilize (use)

You get the idea.

  1. Avoid Weak Adjectives

Vivid descriptions separate content we love from the boring stuff. To create those descriptions, writers need a specific set of tools: adjectives.

We use adjectives all the time. That might explain why so many of them come off as flat and lifeless. How many times have you read a news article featuring a “cold winter” or a “corrupt politician”?

These weak adjectives are used so often you probably skip right over them. They don’t stand out; they’re anything but compelling. Sometimes writers make things even worse by tacking on fluff words, like “very” or “rather.”

Opting for stronger adjectives adds dramatic flair – the kind of flair that makes your content memorable.

Here are some weak adjectives and stronger alternatives:

  • Big (enormous, gigantic)
  • Cold (frigid)
  • Cute (adorable)
  • Gross (repulsive)
  • Hot (stifling)
  • Irritating (obnoxious)
  • Scary (terrifying)
  • Small (minuscule, tiny)
  1. Favor Details over Vague Language

This tip flows nicely from the last. Using specific details doesn’t just make your content more engaging; it’s also another way to avoid weak, boring adjectives.

Writers paint pictures with their words. Details make those pictures vivid in readers’ minds. A few well-chosen details are all it takes to make a reader feel like he or she is really there.

Here’s a general language example:

A long commute was one of the biggest motivators to quit my job and start my own business.

Now, here’s the same idea with specific details:

I dreaded the moment that alarm clock rang. That sound meant I would soon spend 50 minutes trapped in my car, flipping between awful radio morning shows, swerving around potholes and drivers determined to see how little space they could leave behind my bumper. All that – just to get to a job that didn’t inspire me but sapped my energy.

Which version resonates stronger with you?

How can you be more specific next time you write? Can you give any concrete examples? If so, you’ll make more of an impact than sticking to vague language.

  1. Cut Down on “To Be” Verbs

Many writers like to use variations of “to be,” a helping verb (also called an auxiliary verb). This is perfectly fine every one in a while. But if you use them too often, the result is a longer, more complex sentence structure.

Rephrasing “to be” language will help you cut out unnecessary words while still retaining meaning. Here are some examples of sentences using “to be” variations:

  • “John is running across the street.”
  • “I am wondering if the restaurant is still open.”
  • “They are the winners of the award this year.”

Here are those same sentences simplified by stripping out “to be”:

  • “John runs across across the street.”
  • “I wonder if the restaurant is still open.”
  • “They won the award this year.”
  1. Vary Your Sentence Length

Typical business writing advice urges us to always use short sentences. Bloggers are notorious for this. Use a few words. Period. Move on. Make your next point.

Short sentences are powerful. But when you pack too many of them together, the writing gets choppy. It sounds like it’s written by a machine, not a person. Readers’ eyes start to glaze over.

You can keep people interested by varying your sentence length, consciously creating a “rhythm” to your prose. Here’s an awesome example of the concept from author Gary Provost:

This sentence has five words. Here are five more words. Five-word sentences are fine. But several together become monotonous. Listen to what is happening. The writing is getting boring. The sound of it drones. It’s like a stuck record. The ear demands some variety. Now listen. I vary the sentence length, and I create music. Music. The writing sings. It has a pleasant rhythm, a lilt, a harmony. I use short sentences. And I use sentences of medium length. And sometimes when I am certain the reader is rested, I will engage him with a sentence of considerable length, a sentence that burns with energy and builds with all the impetus of a crescendo, the roll of the drums, the crash of the cymbals – sounds that say listen to this, it is important.

  1. Read It Out Loud

Editing is what makes writing truly shine. Too many of us skip one of the most important steps; we don’t read our text out loud.

Often, sentences that look good on paper unravel when you read them. So give this tip a try. Find anything difficult to get through? Places where you stumble?

Those obstacles are the perfect opportunities for revision.

  1. Delete “That”

When editing your writing, you could do far worse than hitting Control-F and scrapping “that” every time it shows up.

This tip isn’t a commandment. In some situations, you need to keep “that” for a sentence to still make sense. But 95 percent of the time it’s just a filler word. Get rid of it, and strengthen your prose.

Here are a few before and after examples:

  • “I forgot that the gym is closed today.”
  • “This is the best book that I have ever read.”
  • “I know that you’re busy.”

Now, with “that” removed:

  • “I forgot the gym is closed today.”
  • “This is the best book I have ever read.”
  • “I know you’re busy.”
  1. Delete “In Order To”

Here’s another filler that muddies up sentences and slows down readers. There’s always an easy way to rewrite it to make the sentence shorter and more powerful.

Here are a few examples:

  • “You have to work hard in order to succeed.”
  • “Get there early in order to find a good seat.”

Here are the revised versions:

  • “You have to work hard to succeed.”
  • “Get there early to find a good seat.”

You cut the unnecessary word without losing the meaning.

  1. Avoid Wishy-Washy Phrases

Some writers pepper in tons of filler phrases without even realizing it. Maybe they’re trying to be polite or not offend any of their readers. But what they’re actually doing is weakening their content.

Here are a few wishy-washy phrases that crop up over and over again:

  • A bit
  • I believe that
  • I feel that
  • I think
  • It’s my opinion
  • Sort of

Most of the time you can delete these without thinking twice.

  • “I feel that this is a great plan” becomes “This is a great plan”
  • “I believe that this sort of needs some improvement” becomes “This needs some improvement”

The result: crisper, more powerful prose.

  1. Trim the Fat (Edit) Ruthlessly

Many of us make great points in our writing, but they’re hard to find. Busy readers can’t get past the filler language, unnecessary repetition, and rambling to dig out the gems.

The more you can edit these out of the end product, the easier it becomes to communicate (and persuade) effectively. It’s time to get ruthless. Trim all the fat; don’t force readers to slog through it.

Here are a few before and after examples:

  • “I really have nothing to say at all today.”
  • “The unsolved mystery is preventing the town from reverting back to normal.”
  • “I was confused by the plot of the movie.”

Now, the fat-free versions!

  • “I have nothing to say today.”
  • “The mystery keeps the town from returning to normal.”
  • “The movie’s plot confused me.”
  1. Don’t Overuse Adverbs

Stephen King says the road to hell is paved with adverbs. These words (which usually end in “-ly”), are used to describe when, where, why, or under what conditions something happens.

Adverbs are fine every once in a while. But overusing them is a symptom of lazy writing. In many cases, writers can eliminate them by choosing more precise language.

Here are a few examples with the adverbs in bold:

  • “The sun set slowly over the horizon.”
  • “He closed the door firmly.”
  • “She walked slowly toward the poorly-maintained house.”

And here they are revised to slash the adverbs:

  • “The sun set over the horizon.” (adding “slowly” doesn’t do anything for the sentence.)
  • “He slammed the door.” (chose a stronger verb)
  • “She trudged toward the dilapidated house.” (chose stronger verb and adjective)

Sometimes you’ll be able to just scrap the adverb without changing the sentence’s meaning. Other times you can avoid them by choosing stronger, more precise language.

  1. Avoid Cliches (Like the Plague!)

Hopefully the irony in that heading made you smile.

Cliches are comfortable – so comfortable that whenever you use them you never have to wonder if you’re being understood. Readers everywhere are familiar with them. But, because they see them everywhere, they gloss right over them.

Have you read something lately with any of these phrases?

  • “By hook or crook”
  • “Calm before the storm”
  • “Content is king”
  • “Head and shoulders above”
  • “Hook, line, and sinker”
  • “In the same boat”
  • “Stick out like a sore thumb”
  • “The money is in the list”
  • “Writing on the wall”

I bet you have! It’s so easy for these to slip into our writing. They’re nice stand-ins for when you can’t think of something more creative to say.

If you make the effort to avoid cliches and come up with your own vivid metaphors, you’ll develop a distinctive voice. Your content becomes more compelling. And you set yourself apart as someone worth paying attention to – someone with original thoughts.

  1. Re-Frame the Negative into The Positive

Affirmative sentences tend to be clearer than negative ones. While the meaning of both versions is the same, you can’t afford to bog down readers with a poor delivery. Things get especially confusing when you use more than one negative in the same sentence.

Here are a few examples to see what I mean by a negative sentence:

  • Don’t keep taking the medicine unless dizziness doesn’t stop within three hours.”
  • Not many people can swim a mile.”
  • “The committee did not consider the facts.”

You can rewrite these sentences in the affirmative to add clarity:

  • “Stop taking the medicine unless dizziness continues for more than three hours.”
  • “Few people can swim a mile.”
  • “The committee ignored the facts.”

There’s no obligation to rewrite every single phrase. Sometimes the meaning is clear enough, and changing it to an affirmative would complicate things. The main thing here is to always be aware how you’re framing your message. In most cases, affirmative statements are a simpler choice.

Over to You

You don’t have to be Maya Angelou to write in a way that engages and persuades. Applying the tips above is straightforward. The impact on your business communications is immediate. Even if you just pick a few of them, you’ll be paying attention to things that many writers overlook. Readers will take notice.

What’s the best writing tip you’ve ever heard? Why? Leave a comment below and let us know!

About Corey Pemberton – Corey Pemberton is a freelance copywriter and blogger who helps small businesses and software startups get more traffic and conversions online. You can find him on his website or follow him on Twitter.

 

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3 Ways to Save Money on Dental Insurance

By Gavin Prout, Special Benefits Insurance Services

This article gives a short cost analysis of the cost of dental insurance for an average family of 4 and then provides information on how to save some money on the cost of dental insurance and what to look for in your own plan.

https://www.sbis.ca/dental-insurance-article-three-ways-to-save-money-on-dental-insurance-coverage.html

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What Does a Bidder Conflict of Interest Mean to Your Organization?

by Lise Patry, ba sc (chem eng), llb, icd.d, Patry Law

Why is it that the person with a conflict of interest is often the last to see it? Maybe it’s due to a fundamental tendency among humans to deny they are in a conflict or maybe they don’t understand what it means to be in a conflict. There’s definitely some fuzziness around the concept of conflicts so it’s not surprising that bidders often leave conflict-of-interest forms blank even when they shouldn’t.

What is a “bidder conflict of interest”?

Merriam-Webster’s dictionary defines a conflict of interest as “a conflict between the private interests and the official responsibilities of a person in a position of trust.” This definition is consistent with how a conflict of interest is traditionally understood. While this traditional definition fits well within the corporate law and ethics contexts, it doesn’t apply perfectly to the competitive bidding process – potentially creating fuzziness for bidders.

In the competitive solicitation process, procurement professionals generally understand a bidder conflict of interest as a situation that may give a bidder an unfair advantage over the other bidders. This advantage could be access to information that isn’t available to other bidders or it could also be that the bidder has a personal relationship that could bias the evaluators.

Why is this important? Allowing a bidder with a conflict of interest participate in the process could represent a breach of the owner’s duty of fairness and could compromise the integrity of the procurement process, so everyone involved in the solicitation has an interest in ensuring the definition of conflict of interest is clear to bidders from the outset. Failure to do so could lead to bid rejection or a legal challenge from a losing bidder complaining about the winning bidder’s unfair advantage.

What’s the best way to keep conflicted bidders out of the process?

The best way to keep conflicted bidders out of the process is to define what your organization considers a ‘bidder conflict of interest’ so that the circumstances that will lead to disqualification are crystal clear to potential bidders.

The definition of “conflict of interest” could take many forms. For example, a procuring entity may define a disqualifying conflict of interest in the RFP by stating “all parties who were directly or indirectly involved in preparing the RFP shall be deemed to be in a conflict of interest and ineligible to bid”. 2

Alternatively, some entities may permit bidders to use parties involved in the preparation of an RFP as subcontractors under certain specified conditions.

Once the parameters of the definition are defined, the entity should communicate it to prospective bidders by setting out a clearly drafted definition in the RFx and provide examples of the type of conflicts that will lead to disqualification. Armed with a clear understanding of what will keep them in the process, bidders will be better able to avoid an unintended pitfall.

Is there a difference between apparent, potential and actual conflicts of interest?

Yes, there is a difference between what is an apparent, potential and actual conflict of interest – and the distinction is important. Employees, corporate directors and public officials are generally expected to disclose all of these conflicts of interest and to recuse themselves from decision-making where there is any conflict.

In competitive bidding, however, the default threshold that will lead to disqualification is not this clear. Courts and the Canadian International Trade Tribunal will look to the terms of the RFP when considering a dispute over a bidder conflict of interest. If the RFP says apparent conflicts will result in disqualification, then that is the threshold the courts will apply.

What if the RFP is unclear on the type of conflict of interest that will lead to a disqualification?

If the RFP is silent on conflicts of interest or unclear on the types of conflicts that will lead to disqualification (apparent, potential or actual), the owner is assuming a heavy responsibility. In the absence of clarity, it will be up to the owner to determine, often only after the bid is submitted, what qualifies as the type of conflict of interest that will tip the scales in favour of rejection.

In the absence of a clear definition, the prevailing view at Common Law is that there needs to be a reasonable apprehension of bias/conflict before an owner can validly reject a bid. According to the analysis applied by the courts, something more that optics is needed; owners must be able to explain what factual circumstances gave rise to the reasonable apprehension of an unfair advantage or conflict.

What’s the takeaway?

The common definition of the term ‘conflict of interest’ doesn’t fit the procurement context perfectly so owners shouldn’t assume all bidders will naturally understand what to disclose on a conflicts disclosure form. Without a clear definition in the RFx that includes examples, some bidders are sure to misunderstand what’s expected. This will leave owners in the unenviable position of having to teach them about conflicts of interest in procurement the hard way – by disqualifying the bid.

Lise Patry, an instructor with NECI, is a lawyer and former business executive with a strong background in technology and more than 20 years of business and legal experience in the public and private sectors. As principal of Patry Law, in addition to general law, she offers virtual counsel services and specialized expertise in contracts, licensing, government procurement and corporate governance. She can be reached in Ottawa at (613) 730-5959 or [email protected]. This article originally appeared as a series of blog posts in September 2016 at patrylaw.ca. It has been adapted and is used by permission. 3

Readers are cautioned not to rely upon this article as legal advice nor as an exhaustive discussion of the topic or case. For any particular legal problem, seek advice directly from your lawyer or in-house counsel. All dates, contact information and website addresses were current at the time of original publication

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eSolutions Group AODA Accessible Documents Training On Demand

2017 AODA Accessibility Compliance Report deadline – Dec. 31 – Are you ready?

To help meet those requirements, eSolutionsGroup with the Region of Waterloo, now offers online training to create accessible documents including Fillable Forms, Word documents and PDFs.

Online Training Module Details

What you get:

For just $75 you get access to all 3 training modules, including a printable certificate to document your completion of the courses.

How it works:

Users will complete the online form to sign-up and pay for access to the training modules. They will receive a login ID and password which allows them to access the online training modules. Once they’ve completed each module they will be able to print their Certificate of Completion. 

Learn more here.

 

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Travel Insurance in times of Global Uncertainty

by Gavin Prout, Special Benefits Insurance Services

This article outlines the importance of researching the areas you or your employees may plan to travel to. Whether it be political unrest or diseases in that area, this article provides statistics of beliefs vs truths and what is affected in your travel insurance policy with these uncertainties.

https://www.sbis.ca/travel-insurance-in-times-of-global-uncertainty.html

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A Quick Tip for Finding Municipal Statistical Data

A Quick Tip for Finding Municipal Statistical Data

As municipal consultants we constantly have the need to research municipal operations and data. But have you ever had difficulty finding it all in one location?

My method of choice to research and collect such information for Ontario municipalities is to use the Ministry of Municipal Affairs Financial Information Return (FIR) site. There is a wealth of information available on this site: https://efis.fma.csc.gov.on.ca/fir/Welcome.htm  

Here is what the site looks like.

Municipalities in Ontario are mandated to report their annual operations to the Ministry of Municipal Affairs by annually submitting a Financial Information Return (FIR).

You can search for information in a variety of ways – By Schedule, by Municipality, Provincial Summaries or Multi-Year Reports. I most frequently search Schedule 40 – Consolidated Statement of Operations – Expenses,  of the municipalities I am needing to compare, because it contains their expenditures which are categorized into the nine (9) main municipal operations.

Others I typically frequently use are – the Municipal Data, Schedule 10 – Revenues, Schedule 20 – Taxation Information and Schedule 80 – Statistical Data, which includes staffing numbers. There are however, a number of other Schedules you can search to find the specific information you may need.

The one caveat I must mention though, is that although municipal operations can be similarly categorized, there is no way to ensure that a municipality is consistently reporting their information in the same category as another municipality. So, if you are comparing municipalities and a number seems too high or too low in comparison, you should always seek clarification from the municipality to be certain you’re comparing apples to apples.

I can only speak to what I’m familiar with here in Ontario, but I suspect a similar reporting requirement exists between all Canadian municipalities and their respective provinces.

If you’re a consultant or other professional in another province, does your province have a similar municipal database?  I would be interested in learning about it so I can share it with our professional members.

Or if you use other methods to find municipal data, I’d love to hear about them too.  We all need data – so why not help each other find it!

Susan Shannon – [email protected] Susan’s experiences as both a municipal Chief Administrative Officer, and now as a consultant, led to the development of muniSERV.ca .  Her experiences have provided her with the insight she needs to help municipalities and professionals connect.

<a href=”http://www.freepik.com/free-vector/magnifying-glass-data-analysis_761448.htm”>Designed by Freepik</a>

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5 Ways to Avoid a Problem with your Travel Insurance Claims

by Gavin Prout, Special Benefits Insurance Services

This topic is a very popular one based on all the issues people have been having after they claim during travelling. These 5 points will help you or your employees understand what most don’t and the things to do or look for when purchasing a travel insurance plan. Even if you have group benefits with travel insurance it is important to understand the limitations of these plans.

https://www.sbis.ca/5-ways-avoid-problem-travel-insurance-claim.html

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Case Study – Halton Cooperative Purchasing Group – Clearing Up Cutting-Edge Confusion

Case Study –  Halton Cooperative Purchasing Group:  Clearing Up Cutting-Edge Confusion                                

The Challenge

The Halton Cooperative Purchasing Group (HCPG) was established in 1974 and is comprised of various publicly funded agencies within the Region of Halton. Created to maximize value for all municipal ratepayers by working co-operatively to promote efficiency and economy in the areas of purchasing and materials management, the HCPG emphasizes communication, standardization and resource sharing. As a result of active member engagement and participation, considerable dollar savings have been realized, product standardization has occurred and a sharing of product knowledge and specifications freely takes place between agencies on a daily basis.

Like many procurement professionals across the country, HCPG members were wrestling with the strategies and complexities related to use of the Negotiable RFP process (NRFPs) within the Canadian legal environment. Having identified a need to provide leadership for their members as well as standardization across organizations on use of this important tool, the HCPG reached out to NECI to explore education possibilities for its members.

NECI’s Response

After an in-depth consultation with the HCPG lead, it was agreed that NECI would deliver two separate sessions of its newest Signature Seminar: Negotiable RFPs: Strategies for Successful Binding and Non-Binding Processes.

The Negotiable RFP training was facilitated for an enthusiastic crowd of more than 60 participants (both HCPG members and others invited through the Ontario Public Buyers Association) over two days in April 2016. During these highly interactive sessions, participants from municipal, academic and social services organizations as well as a variety of utility agencies, explored the differences between binding and non-binding procurement processes and analyzed the critical considerations to take into account when making this pivotal procurement decision. Through hands-on exercises, participants examined ways to structure a ‘best and final offer’ process that would maximize the value received from complex procurements, while remaining within the boundaries of legal, policy and trade agreement requirements for public sector organizations. In particular, the Broader Public Sector Accountability Act and regulations in Ontario create a very tricky path to navigate when exploring non-binding processes.

Proven Value

HCPG members completed the training with a deep understanding of the advantages and disadvantages of non-binding RFPs, as well as the legal implications of each approach after examining sample contract and RFx language in use in Canada. Through exploration of different negotiation strategies, they returned to their respective organizations able to structure procurement processes that maximize leverage while preserving vendor and supplier relationships.

And the learning doesn’t end with this training. During these sessions it became clear that there were some inconsistent practices and approaches amongst member organizations with respect to use of the NRFP process. As a result, a strategy was discussed for HCGP to host future events where members could highlight their own experiences with this new tool and really tap into the wisdom of those more experienced with this approach.

Here are some participant comments: 

“I attended this course as it is a new process that is trending and I need to understand the legalities. Thank you for keeping it relevant and upbeat!”

M.J. Bryant, Halton District School Board 

“Great practical examples, up-to-date and current information. Knowledgeable instructor with various learning methods: collaboration, group work with case studies, discussion and questions – overall an excellent course that I will highly recommend!”

Shelley Darlington, Norfolk County 

Helping organizations in Canada obtain maximum value from procurement and contracting

Contact Us    

To learn more about what NECI could do for your organization,

please contact us:

[email protected]

National Education Consulting Inc.

975 B Alston St.  Victoria, BC V9A 3S5

Phone: (250) 370-0041

Toll Free: (888) 990-7267

www.neci-legaledge.com

 

 

 

 

 

 

 

 

 

                                                                                                                                                        

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7 Reasons Change and Development Programs Fail

By Jim Clemmer

A long list of studies shows that 50 – 70% of leadership, culture, and organization change and development efforts fail. For example, a Harvard Business Review article by Michael Beer and Nitin Nohria on “Cracking the Code of Change” concludes, “the brutal fact is that about 70% of all change initiatives fail.”

These efforts typically include:

  • Improving internal/external customer service
  • Boosting health and safety
  • Executing organizational changes
  • Enhancing productivity/efficiency
  • Strengthening leadership skills
  • Lifting morale/engagement levels
  • Strengthening teamwork/team building
  • Reducing turnover and absenteeism
  • Increasing quality
  • Implementing Lean/Six Sigma

I have reviewed research and our experiences in helping dozens of organizations with their change initiatives. Success or failure ultimately rests with the organization’s senior leadership team. Here are the common problems that trap many leadership teams and become the root causes of their failed change and development efforts:

  • Speed Traps and Tyranny of the Urgent – flooded by e-mails, endless meetings, and crisis management, many leaders become reactive micromanagers and lose sight of the big picture.
  • Partial and Piecemeal Programs – leadership training, succession planning, customer service, six sigma, safety, talent/performance management, IT systems, and such are disconnected and disjointed.
  • Leadership Lip Service – organizational leaders send contradictory messages about core values or embracing change by their inconsistent actions and behaviors.
  • Not Building Change Capacity – many change and development efforts fail to engage the hearts and heads of key leaders and frontline staff and don’t energize and equip them to make it happen.
  • Teams Not Pulling Together – strong leaders drive change in their “silo” and work at cross-purposes. This undermines both the team and the change/development effort.
  • Communication Breakdowns – leadership teams aren’t united in strategic priorities, key messages, behaviors that model the vision and values, and rigorous implementation planning.
  • Failing to Follow Through – strategies and development plans can quickly lose focus when they don’t have a robust implementation process engaging key teams with a disciplined follow through process.

How many of these traps are snaring your senior leadership team? What are you doing to avoid falling into these sinkholes?

Taking the team offsite for a few days can have a major impact on avoiding these problems. An offsite retreat can also lay the foundation to become one of the 30 – 50% of organizations with a very high and lasting impact from their change and development work.

 

About Jim Clemmer

For over three decades Jim Clemmer’s keynote presentations, workshops, and management team retreats, and seven best-selling books translated into many languages, articles, blog, and newsletters have helped hundreds of thousands of people worldwide. The CLEMMER Group is Zenger Folkman’s Canadian Strategic Partner. Zenger Folkman is an award-winning firm best known for its unique evidence-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on organizations.

 

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