AccessE11 is a Municipal 311, Citizen Issue & Relationship Management platform. It is designed to provide small to mid sized municipalities a simple, cost effective means to manage citizen issues, and has been embraced by numerous local governments to address a specific challenge; how to improve the efficiency, and the perceived quality of interactions with their residents.
To address this challenge, AccessE11 offers a unique blend of 311 Issue Management and Customer Relationship Management features. The platform drives simplicity, reduced administration, stronger decision making and better compliance across 3 specific areas of focus within local government operations.
• Citizen Services: Complaint and issues management
• Job Management: Job assignment, tracking and reporting
• Administrative Services: Report compliance, citizen tagging, and evidence decision making.
Innovative and practical new payment method designed to take friction out of the billing/payment process.
Clik2Pay enables immediate payment of any bill using the familiar Interac e-Transfer process.
Clik2Pay offers billers:
• Reduced time to receive payment;
• Customer is able to complete payment within the biller’s experience: e-bill, bill, web site, text message, app and contact centre;
• Significantly lower cost than credit card, cheque or cash;
• Avoid costly calls/visits, late payments and collections; and
• Guaranteed payment with no recourse.
• Payments are initiated using the familiar Interac e-transfer.
The Taylor Reach Group, Inc. an Independent Customer Experience and call/contact center consultancy, with 4 offices globally, takes a ‘hands-on’ holistic approach to improving customer interaction and call/contact center strategies. We examine every aspect of your customer facing interaction process. Each consultant possess’ at least 20 years of hands on operation management experience. We understand the ‘thousands of moving parts’ in every center and appreciate that the contact center is the single most influential touch-point in delivering an effective customer experience. If you have a contact center or customer experience challenge – reach out to us, there is a very good chance we have handled that challenge before. What have you got to lose? We offer a free 60 minute telephone consultation and will let you know if we can help or not.
Barrie & environs Toronto and GTA
CSPN is a leading provider of employee-centric and CX training programs, consulting services, and networking opportunities, designed to empower organizations and harness the competitive advantage of delivering an exceptional customer experience.
We specialize in Exclusive Public Sector training programs which include Customer Service & Experience, Dealing with Difficult Customers , Internal Customer Service, Leadership Skills, Supervisory Training, Email Etiquette, Change Management , Customer Success, Diversity & Inclusion, and more! We are a proud Women Business Enterprise certified organization.
CSPN has been awarded the Federal Supply Arrangement (SA): E60ZT-180029/012 under the department of Public Works and Government Services Canada. CSPN also holds a Vendor of Record with the Provincial Government, Tender # 7434.
Clients include City of Ottawa, Town of Whitby, York Region, City of Mississauga, City of Toronto, Town of Oakville, City of Guelph, City of Oshawa, Town of Ajax, Town of Aurora, and more.
Call: 905-477-5544 Email: [email protected]
A practice of Customer Experience Business Intelligence (#CXBI) Advisors providing industry best practice solutions for service & support operational leadership, knowledge management, self-service innovation and contact center metrics. Our mission is to help organizations develop the knowledge, insights and analytics necessary to understand their customers needs so they can deliver exceptional customer experiences. We work collaboratively; providing specialized training, strategic advisory services and practical straightforward implementations.
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