Senior Executive with broad leadership, strategic and business planning,
and policy development skills. Strong financial and capital planning skills and
experience.
Facilitation, consensus-building and negotiation skills.
Highly developed oral and written communication ability.
Extensive project management and business process improvement experience.
Performance management and scorecarding.
Retail and public sector experience.
Procurement experience.
The Taylor Reach Group, Inc. an Independent Customer Experience and call/contact center consultancy, with 4 offices globally, takes a ‘hands-on’ holistic approach to improving customer interaction and call/contact center strategies. We examine every aspect of your customer facing interaction process. Each consultant possess’ at least 20 years of hands on operation management experience. We understand the ‘thousands of moving parts’ in every center and appreciate that the contact center is the single most influential touch-point in delivering an effective customer experience. If you have a contact center or customer experience challenge – reach out to us, there is a very good chance we have handled that challenge before. What have you got to lose? We offer a free 60 minute telephone consultation and will let you know if we can help or not.
We are operational experts. Our expertise is in areas such as Facilities, Parks, Recreation, Culture, Customer Service and Operations. Our passion is for innovation and facilitating change in organizational structures and functions. We expect the effects of our work to be measurable and designing appropriate metrics for different areas is a critical part of our work. One of our signature services is the Operating Procedures Report Card (OPRC). It measures how well employees understand their workplace practices (P&P) and how those practices are articulated and documented.
Jon Pascoe is a trusted, dependable and seasoned Fellow Certified Management Consultant, with 16 years consulting experience, following over 20 in Provincial Government Departments. He and his associates provide governance and operational reviews; research and prepare governance, administrative and human resources policies; develop performance appraisals and performance management systems; and provide training and ongoing guidance to Councils and senior and executive managers.
We are a group of accomplished enterprise architects with a proven track record for defining and developing architectures that enable the vision, and achieve the strategic goals and objectives of the enterprise. We have extensive experience in developing transformation roadmaps that enable the enterprise to evolve and transform to the defined target state. We have successfully defined and established public and support programs for government organizations.
Our team has excellent analytical, problem solving and decision making skills allowing him to view and define issues and solutions that incorporate multiple dimensions including business, technical, short term and long term. We are able to see the big picture while working in generalizations and with incomplete information.
Community Development
urban sustainability, core vibrancy & youth engagement.
Capacity Building & Placemaking
Communications, Strategic Planning & Multimedia Project Documentation
Construction Contract Administration
* Request for Proposal/Expression of Interest process management
* Client Engagement, Stakeholder & Community Buy-in
I want to use muniSERV’s suite of tools to find services, post RFPs, find experienced CAOs, see and post events, find or sell surplus equipment, and learn about municipal innovations.
I want to reach municipalities to showcase my business to them. I'd like to find RFP's, post articles, see events, and advertise directly to municipalities.
None of the above? Visit our About Us page to learn more or visit our Advertising page.
