Live to Learn partners with organizations to develop the “people” side of your business. We help maximize the performing potential of your workforce through a variety of learning and development initiatives, both in-person and virtually!

How do we do this?

1. We provide consultation services to help companies build bench strength in their Leadership and Management initiatives and Succession Planning efforts.

2. We facilitate and offer online assessment tools for essential skill development: Everything DiSC (Workplace, Management, Agile EQ, Sales, Productive Conflict, Work of Leaders), The Five Behaviors of a Cohesive Team, SLll Concepts, MBTI, Thomas-Kilmann Conflict Instrument.

3. We customize learning solutions to address your specific and unique requirements. We believe in creating a dynamic, fun and respectful learning environment where participants can feel comfortable sharing their experiences and applying new knowledge, skills and attitudes with confidence and enthusiasm.

Our focus is to utilize proven strategies and “best practices” to optimize the personal and professional success of our clients.

We have helped organizations achieve success in a number of performance-related areas such as:
– Leadership/Management Development
– Coaching
– Communications
– Team Cohesiveness
– Building Trust
– Emotional Intelligence
– Customer Service
– Everything DiSC Certification
– Five Behaviors of a Cohesive Team Certification

We’re passionate about clarity, obsessed with quality and dedicated to helping our clients achieve success through their documents, presentations and meetings. We are a team of learning experts, designers, salespeople and client services staff with deep experience and boundless enthusiasm for teaching you skills that are critical to your success.
Our mission is to ensure municipal employees learn communication skills that help them:
– Persuade audiences to approve recommendations
– Increase productivity
– Strengthen relationships with clients, peers, leaders and stakeholders
– Influence others and get buy-in
– Project themselves as capable, confident contributors to their teams

Organizations have been coming to The Dunvegan Group for help in achieving their business outcomes for more than 25 years. We work with business leaders like you to leverage the voices of your stakeholders, your customers, employees, vendors and shareholders, to build relationships that create better business results.

We will help you to understand what is important to your audiences, where you can leverage your strengths and your opportunities for improvement, and together we will develop priority actions to move your business forward.

Usually this will mean change in how you conduct your business and change is a scary word for many people. Over the years, we have learned what doesn’t work when it comes to leading and embedding changes in organizations. Research and practical experience have shown that engaging your audiences in defining the required changes, having them “own” the change initiative and providing consistent, gentle reminders leads to successful adoption of new ways of thinking and behaving.

And of course, measurement is critical. We will establish appropriate benchmarks and measure change over time using proven Key Performance Indicators (KPIs) yours and ours.

We are with you through all stages of the program. For instance, we set you and your team up for success by assessing readiness, supporting internal culture shift, measuring performance and identification of priority actions. We deliver training, coaching and mentoring to help your team adapt.

I am a management consultant specializing in Customer Service & Success. I can help you plan, deliver, and operationalize your strategic, functional, or project-related initiatives.

From organizational design through software administration, I provide a broad range of services, all designed to level-up your customer success capabilities.

Employee development & training is another way in which we can offer assistance. We have a highly configurable program of business skills training designed specifically for customer service teams and new managers.

Call or visit us at www.getupandlearn.com

LevellingUp is a people-helping-people business with a mission to change the world.

We connect the next generation of leaders with the battle-tested Sages (mentors, coaches, teachers, advisors) that help them develop their leadership soft skills. We do this using an accessible and affordable platform – ensuring our future leaders are equipped with the skills they need to succeed.

Each Sage meets regularly via videoconference with one or more groups of 5-8 Seekers from anywhere across the globe – providing them with ongoing feedback as they put leadership knowledge into practice. The group’s subject matter is decided by the Sage and drawn from her experience, and the Sage decides what rate to charge for their time.

Keywords: coach; coaching; mentor; mentoring; leader; leadership training; #peoplehelpingpeople; group coaching

In today’s multi-channel, multi-touch world it has never been more important (and challenging) to understand the unique journey each customer has with our organization. And as more and more services move to self-serve, the interaction our customers have with our employees (perhaps the only human interaction) will intensify. The ability for these key employees to manage customer emotions (while managing their own emotions) will be critical. As this happens, are your employees able to keep the promises you have made to your customers?

VereQuest’s unique expertise across channels and industries, will help you understand not only the experience customers have with your organization but also help to prioritize what matters most so you can focus your effort.

Within the contact center, VereQuest can help you create an experience that aligns with your brand promise and can train, monitor and coach your employees to consistently deliver on the promise.

We can work independently (requiring less resources on your part) or in full collaboration with your internal team or outsourced provider.

Get in touch to get to know us better. We can help you keep the promises you make.

Call Sharon Oatway, President + Chief Experience Officer directly at 416-362-6777 Ext 222.