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  • Complimentary Journey Mapping Workshop

    Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. June 28, 2018 Session 1 – Morning … read more

  • Humanizing the Coaching Experience Public Workshop

    A humanized customer experience begins by understanding your own emotions and the emotions of your direct reports. This means understanding and aligning to the basic human needs for interaction – empathy, trust, acknowledgement and relevance. This program is designed to … read more

  • Complimentary Journey Mapping Workshop

    Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. This workshop is a hands-on crash course … read more

  • Delivering Responsive Customer Service Public Workshop

    This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more

  • 3-Day Certified Client Service Specialist Designation BootCamp

    The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more

  • Managing Difficult Clients & Situations Public Workshop

    This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more

  • 2-Day Team Leading with Excellence Public Workshop

    In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities includes facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more

  • Effective Facilitation Public Workshop

    The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions – in today’s … read more

  • 2-Day Strategic Change Management for CX Public Workshop

    As organizations continue to move forward and learn to survive and thrive in an ever-increasing competitive market, the on-going battle of strategizing methods to create new and exceptional customer experiences (CX) continues. To successfully deliver CX experiences that make tangible … read more

  • 1-Day Coaching for Performance Public Workshop

    Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more

  • Design Thinking Public Workshop

    In an environment in which customer experience is increasingly becoming a differentiator, the thoughtful design of individual customer experiences, and of how multiple touchpoints work together as a whole, is too vital to be left to chance. Ultimately, Design Thinking … read more

  • Influencing Others Without Authority Public Workshop

    In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers … read more

  • 2-Day Contact Centre Operations & Management Public Workshop

    A contact centre is a vital part of today’s successful businesses. Every one provides contacts through various media but there are very few organizations that operate a fully optimized contact centre. Contact centres are built on five pillars of ‘Strategy’, … read more

  • Leadership Excellence

    Build strong relationships within your organization and your teams! An organization's greatest asset is their people. We understand first-hand that it is not always easy to be a leader.  However, having practical tools and techniques to draw on, can help … read more

  • Workplace Motivators 101

    Do you know what one of the biggest factors is in leading a fulfilling career and personal life? Have you ever wondered why not everyone shares your passion for some things? Have you ever noticed that when someone doesn’t value … read more

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