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  • Managing Difficult Clients & Situations Public Workshop

    This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is … read more

  • Emotional Intelligence 101

    Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. Studies have shown that salespeople and customer service agents who have … read more

  • Service That Sells Public Workshop

    Selling is becoming an increasingly important part of the frontline customer service representatives’ job, but few representatives have formal training. Our program helps Customer Service professionals develop the skills, knowledge and motivation they need for cross-selling and up-selling. No matter … read more

  • Complimentary Webinar – Employee Engagement Part 2

    CSPN is pleased to provide this complimentary webinar on:  January 10 2019, at 2:00PM – 3:00PM CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network. Our … read more

  • Leadership Development & Coaching Skills Workshops

    Toronto - January 14, 2019 Building Leadership Strengths The Extraordinary Leader (1 Day Workshop) In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused … read more

  • The Extraordinary Coach Workshop

    The Extraordinary Coach (1 Day Workshop) Toronto – January 15, 2019 In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do … read more

  • Free Webinar: Learn to Zoom

    Are you looking for another option to meet with your clients, colleagues or team members? If so, this webinar is for you!  We will walk through the basic workings of Zoom and you'll have an opportunity to play with some … read more

  • 2-Day Leading with Excellence Course

    In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more

  • Delivering Responsive Customer Service Public Workshop

    This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more

  • 3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

    The Certified Client Service Specialist (CCSS©) program offers participants  the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more

  • Managing Difficult Client & Situations Public Workshop

    This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more

  • 2-Day Coaching for Performance Course

    Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more

  • Hiring the Right Asset Coordinator for your Organization

    Session Date: April 25, 2019 | 1-2 pm EST   Asset Managers or Coordinators are suddenly in demand across North America's local governments and other public sector organizations. Due to new regulatory or funding requirements, as well as the growing … read more

  • Speaker Series – Making Accessible Web Content

    Beyond a legislative requirement, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use. Learning Objectives: Understand the requirements … read more

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