Professionals
Webinar: How the Recent CRTC Update Could Impact Your Approach to Video Streaming and Meeting Management
October 18, 2017,1:00 pm - 2:00 pm EDT Answering questions on selecting the right technologies for public sector organizations to improve transparency The public sector must meet growing demands to improve transparency and accessibility as to how decisions are made. … read more
Groundbreaking New Approaches to Leadership and Coaching Development
In this learning-rich and fast-paced 60 minute webcast Jim Clemmer outlines how leaders and coaches can go from good to great and deliver truly extraordinary results. Watch it when it suits you best!
Webinar: How the Recent CRTC Update Could Impact Your Approach to Video Streaming and Meeting Management
Answering questions on selecting the right technologies for public sector organizations to improve transparency The public sector must meet growing demands to improve transparency and accessibility as to how decisions are made. To achieve that, many organizations opted to use … read more
Free Webinar: Assert Yourself with Ease
Free Webinar: Assert Yourself with Ease! Do you or someone you know, find it difficult to ask others for what you want or need, have trouble speaking up at work? Is it impacting how you feel? Do you feel it holds … read more
Develop Your Assertive Voice
Develop Your Assertive Voice - Half-day Workshop on Wednesday, November 29th Assertiveness and self-confidence are crucial for success in life and in business. It will mean the difference between feeling energized and feeling confident to take on day-to-day challenges, and … read more
OMHRA – Complimentary Leadership & Top Talent Management
Whether your municipality has a complement of 10 or 1000.... Whether you have an HR Department of 0 or 100.... Your municipality needs a Talent Management Plan. This is a complementary workshop provided by OMHRA to be held … read more
Train in Technology
Technology is meshed into every industry in some shape or form and the current and future economy will only thrive if talent is well matched to local employment opportunities. Technology drives innovation and business growth, and is critical to the … read more
Free Webinar – Managing Complaints, Service Requests and Job Tracking
Digital Government for Smaller Municipalities In this webinar we will look at digital government through the lens of complaints, service requests and job management processes by reviewing potential tools. We will define digital government by framing it around the real … read more
Candidates for Council
CANDIDATES FOR COUNCIL Ever thought of running for public office? An inspirational day of learning and networking for seasoned, prospective & school board trustee candidates to hear from a blend of municipal leaders and industry experts who will share their knowledge and … read more
Leadership Development and Coaching Skills Workshops
Toronto - June 21 & 22, 2018 Building Leadership Strengths The Extraordinary Leader (1 Day Workshop) Toronto – June 21, 2018 The Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior … read more
Leadership Development and Coaching Skills Workshops
Growing Coaching Skills The Extraordinary Coach (1 Day Workshop) Toronto – June 22, 2018 Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop, you will develop the essential coaching skills that … read more
Emotionally Intelligent Customer Service Training
Enhance your Customer Service with Emotional Intelligence What keeps you going back to your local grocery store? Gas station? Clothing store? It is not all about pricing and convenience. It’s much more than that. As an organization, you already understand … read more
The Emerging Leader Part 2 – Live Webinar Presented by Corey Atkinson
Join Corey Atkinson for CSPN’s Webinar Series. Register early! Topic: The Emerging Leader Part 2 Cost: FREE Overview Companies across every industry are facing complex organizational challenges that require the rapid development of new leaders. Advancing from a technical track … read more
Humanizing the Coaching Experience Public Workshop
A humanized customer experience begins by understanding your own emotions and the emotions of your direct reports. This means understanding and aligning to the basic human needs for interaction – empathy, trust, acknowledgement and relevance. This program is designed to … read more
Complimentary Journey Mapping Workshop
Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. This workshop is a hands-on crash course … read more
Delivering Responsive Customer Service Public Workshop
This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
3-Day Certified Client Service Specialist Designation BootCamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Managing Difficult Clients & Situations Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more
World Class Customer Experience – Live Webinar Presented by Corey Atkinson
Join Corey Atkinson for CSPN’s Webinar Series. Register early! Topic: World Class Customer Experience Cost: FREE Overview: Now, more than ever, we are under a microscope. The online social media world – Google Reviews, Amazon, Yelp ,etc – is waiting … read more
2-Day Team Leading with Excellence Public Workshop
In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities includes facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more
