Tag Archives: Municipalities

Customer & Employee Experience – 22nd Annual Conference

Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX.

Here’s what to look forward to:

• A bucket-list-worthy lineup of main stage speakers will break down their pivotal moments in achieving CX and EX greatness

• John F. Lettieri (CEO & President of HERO Certified Burgers)

• Duncan Bureau (President of Air Canada Rouge)

• Lisa Lisson (President of FedEx)

• Leading brands will share CX and EX programs they’ve built that ignite new business opportunities, expand customer relationships, and grow revenues in public and private sectors

• Network with and learn from some of the brightest minds in your field – colleagues, exhibitors, thought leaders

Don’t Miss Out: This conference is sold out every year, so register early to secure your seat. We promise you will DISCOVER new insights, LEARN from the best, and be INSPIRED to drive real change to achieve CX & EX success.

25% Discount (off regular rates) for Public and Not-For Profit Sectors Attendees

CONTACT US
[email protected] | 905-477-5544 | http://conference.mycspn.com/ | 25 Royal Crest Court – Suite 201, Markham ON L3R 9X4

Share

Free Webinar – Finding the Right Hire. How and When to use Psychometrics in the Hiring Process

More and more municipalities are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process, in order to recruit the right people and build the right teams.

You know making the wrong hire can be a very expensive and time consuming mistake. Not only does it result in additional costs but it can be multiplied by lost opportunities, duplicating training/on-boarding efforts of other team members, potential legal issues and much more.

In this interactive workshop webinar, you will build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position, construct the perfect candidate profile, attract the correct individuals and make the right fit for your culture.

Join us on Wednesday, January 16th at 1:00 p.m. Eastern for this complimentary webinar

Please REGISTER HERE for this  exclusive free opportunity!

Proudly sponsored by muniJOBS.ca (a div of muniSERV.ca), and delivered by Gail Green, President, Emergenetics International – Canada/ Ontario.

Share

2-Day Effective Facilitation Course

The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions – in today’s environment is critical.  With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs.

During this 2-day program, you will gain an understanding of the full cycle of facilitation. It will provide you with the resources, materials, and tools that can be used to confidently and effectively facilitate in any situation. You will also get the opportunity to practice what you’ve learned in a safe and supportive environment.

Join us May 2nd & 3rd, 2019!

For more information, please click here

To Register, please click here

Share

Managing Difficult Client & Situations Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.

This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.

Join us February 27, 2019!

For more information, please click here

To Register, please click here

Share

Delivering Responsive Customer Service Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.

This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.

Join us February 26, 2019!

For more information, please click here

To Register, please click here

Share

3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

The Certified Client Service Specialist (CCSS©) program offers participants  the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Accredited Courses Required

1-Day Delivering Responsive Customer Service

This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations

This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Join us February 26 – 28, 2019!

For more information, please click here

To Register, please click here

Share

2-Day Coaching for Performance Course

Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It comes as no surprise that those centres which do have a real coaching culture have the lowest attrition, the most motivated staff and the best at satisfying the demands of their customers.

Staff job descriptions almost always include the fact that they do coaching. However, upon further probing, we consistently discover that the quality and quantity of coaching are inadequate for producing the results that would be expected from an effective coaching program.

Join us March 28th & 29th, 2019

For more information, please click here

To Register, please click here

Share

2-Day Leading with Excellence Course

In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words, they need to lead their department and company with inspiring leadership skills and techniques.

This course will equip supervisors, team leaders, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program, supervisors will learn the skills necessary to lead their teams to success.

Join us on January 31st, 2019!

For more information, please click here (https://mycspn.com/blog/course/leading-with-excellence/)

To Register, please click here

Share

Complimentary Webinar – Employee Engagement Part 2

CSPN is pleased to provide this complimentary webinar on:  January 10 2019, at 2:00PM – 3:00PM

CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network.

Our highly engaging and industry recognized customer service and leadership and designation training programs help individuals and organizations drive customer and employee engagement levels leading to personal achievement and business success.

Offering public workshops and customized on-site solutions, our team of customer service experts and dynamic facilitators work with you to identify your needs, address your challenges and guide you to out-shine your competition by delivering consistent world class customer service.

CSPN offers public workshops, call centre assessments and customized solutions throughout Canada, Southern Ontario, and in the GTA including Toronto, Mississauga and York Region. CSPN is a government approved Canada-Ontario Job Grant training provider.

For more information and/or to register, please click here

Share

Free Webinar: Learn to Zoom

Are you looking for another option to meet with your clients, colleagues or team members? If so, this webinar is for you! 

We will walk through the basic workings of Zoom and you’ll have an opportunity to play with some of the great features. You will also learn how you can use Zoom to host very effective meetings without having to leave your office!

When: Jan 15, 2019 12:00 PM Eastern Time (US and Canada) 

How to Join: Please register here.  

After registering, you will receive a confirmation email containing information about joining the meeting.

Cheetah Fusion Creative Agency
strategy • branding • marketing • social media • coaching • web

54 Cedar Pointe Drive, Unit 1207, Barrie ON  L4N 5R7 
705•302•3386 | www.cheetahfusion.com | Facebook | LinkedIn

 

Share