Free Webinar: Assert Yourself with Ease

Free Webinar: Assert Yourself with Ease!

Do you or someone you know, find it difficult to ask others for what you want or need, have trouble speaking up at work?

Is it impacting how you feel?  Do you feel it holds you back in your career or your business?  Join us and learn a few simple, yet effective tips for asserting yourself…

In this webinar, we will explore: – how to speak up and be heard – how to feel confident and strong, when asking for what you need or want. – using positive self-talk and i-messages to find your voice, even in a difficult situation.

Register for this Free Webinar: https://zoom.us/meeting/register/1f50f90e33100bc8cde7dc3c8da9331e   

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PROTECTING YOURSELF FROM TERROR

The face of terrorism has changed radically in the last few years.  Attacks are no longer planned years in advance and identifiable to law enforcement through chatter and trends, they are now carried out by lone wolves that give no precursors to the sinister events they are planning.

In the wake of the terrorist attack in Edmonton, here are a few tips to protect yourself and your loved one in the face of a similar attack:

1.   Protect your Family

Remember the fire drills and the lockdowns we did as kids in school?  Families have similar drills, just in case.  What would you do and where would you meet up if you found yourself in the middle of an active shooter scenario?  It’s scary, but it’s the reality your children are living in and they need to be prepared.  Talk it through in advance and answer all questions they may have. 

The best way to prepare kids for any terrorist attack is to utilize the LOOK AND LISTEN technique.  Teach your children to be aware of their surroundings by looking and listening, if something sounds different or looks out of place, that is their warning sign that something is wrong.  Practice with them on every day activities by asking them questions about what they are seeing and hearing, it will develop their sense of observation and fine tune their awareness instincts.

2. Invent a code word and shout it to help find your family members

Sit around the table with your family and choose a word that is unique, remember, in an attack, everyone will be shouting words such as names, mom, dad etc.  In the event of an attack, shout the word numerous time to find your loved one in the chaotic aftermath.

Always protect your senses

When you go out to events or just around the city in your normal daily activities, don’t wear sunglasses that obstruct your full view of your surroundings, or that compromise your depth perception.  Avoid wearing earphones blasting music so loud that you can’t hear the siren of a fire truck as you are crossing the street, or the screams of pedestrians who spot a moving vehicle barreling your way.  Always keep your senses sharp, they are after all your mechanism of identifying danger and let’s be honest, a second or two of warning can make the difference between life and death.

4.  Protect your access to escape

Note when you are in public, besides the front door, where are the emergency exits?  Like the flight attendants advise onboard a plane, sometimes, your closest exit is behind you.  This includes stairways and alleyways if you are outside.  If you are in a group, designate someone in your group to remain alert to activity in and around the exit routes.

5.  Read People

When we were kids, we were told to not look at people that were displaying odd behaviours, keep our heads down and keep walking fast.  That was the way we were taught to avoid conflict and any threat.  Today, reading people might be the best way to assess threats around us.  The experts say “If a terrorist is about to carry out an attack, they will be acting strangely.  They will be frightened and scared and sweating”.

Keep your eye out for little things, like if it’s a hot summer’s day and someone in the crowd has a thick jumper on, that should raise your concerns.

In the case of a vehicular terrorist attack, follow the next steps to stay safe.

6.  Face traffic when walking along the street

Vehicle attacks like the one that happened in Edmonton and the UK are not easily preventable.  Your best bet for survival is to see the attack coming as soon as possible and take evasive action.  If you are walking along the sidewalk with your back facing traffic, you can be run down very quickly from behind without much warning.  It’s better to face oncoming traffic.  That way, if a car hops the curb and starts barreling towards you,  there may be enough time to avoid it or run inside a building for protection.

7.  If you have a choice, always walk on the side of the street where there are parked cars or vehicle blockades

Some areas have vehicle blockages to prevent cars from driving onto the sidewalks.  Whenever possible, walk on the sidewalk that has those protective features.  If those aren’t available, use the next best thing, parked cars.  A street lined with parked vehicles will make it hard for a terrorist to get up on the sidewalk with his vehicle.

Always remember the following:

THINKPlan ahead and discuss strategy

ASSESS: Immediate options

ACT: Decisively: Take chances early

AWARE: Be aware of exit points and cover, of your surroundings and of people around you.

Our world is changing fast and we need to adapt to the new threats we are facing in a proactive manner and not solely in a reactive one.

www.focusinvestigations.net

 

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How do you find your perfect Training Partner

How do you find your perfect Training Partner?

by Ken Kavanagh, Founder & CEO of Orion Learning

Ask training organizations these seven questions and you could find the training that fits your expectations and needs.

Finding the right training organization to help you achieve your learning and development goals is not easy. It’s more than just hiring someone who says they have the materials that meet your needs, you need to find out about them and their material. Here’s some questions that you should ask to make sure you’re hiring the right training organization and getting the right content for your training goals:

  1. Are you accredited? Would you sign up for an online degree course with a college you knew nothing about? Nor would I! By going to an Accredited Training Organization (ATO) you’ll go to a recognized organization, on a recognized course and get a recognized qualification. The accreditation process assesses the competence and reliability of training organizations and the knowledge and skills of the trainer.
  2. What’s your track record? When you’re investing good money in training, some timely research can help ensure it’s money well spent. Find out how long an ATO has been in business. Ask for pass rates, evidence of success, testimonials and for a client portfolio; that way you’ll be sure that it has the depth and breadth of experience to understand your business.
  3. What kind of expertise do your trainers have? Just as you’d do background checks on potential employees, so you should verify the quality of an ATO’s trainers. Check who trained them, check they haven’t just passed a training course themselves (yes, it happens!), check they’ve got real-world experience and make sure support tutors can answer questions (inexperienced trainers hate them!).
  4. What kind of learning experience can you offer? Let’s face it, training can be like going through a sausage machine. So pick ATOs offering learner-centred courses designed to help you retain training and deliver change in the workplace. Look for quality materials, newsletters, downloads, video tutors, full tutor support, exam simulations so you can assess progress, mobile games, forums, blogs, social networking through sites like Twitter and Facebook as well as the chance to try the course before you buy it. People live and work in a rich, multi-media technological world and ATOs should be able to reflect that in your learning experience.
  5. How flexible is your learning delivery? Geography, time and budget can limit an individual’s or a company’s ability to go or send people on classroom courses so it’s worth hunting around for the ATO that gets this and provides a choice of delivery methods to suit you. Classroom learning should be supplemented by blended, mobile, live virtual classroom, digital learning and social learning to optimise costs, time, and of course, learning. If you’re new to digital learning, there are some simple steps you can take to make sure that your training project goes to plan.
  6. How much is it going to cost and what do I get for my money? It’s the old story: you’re on a great course and then they hit you for things you thought were included in the price. A committed ATO will go that extra mile. Our service holds your hand through creating the right set of courses for digital learning so that you capitalize on the experience and maximize your Return on Investment. They’ll take care of everything from designing your programme, and tracking and reporting learner progress, to organizing exams.
  7. What development opportunities can you offer? People and organizations want opportunities to grow. They want to develop their skills, careers or the business. A good look at an ATO will tell you if it’s a one-trick pony or if it will stay the course and grow with you. Ask yourself if its programmes complement each other and if it develops new courses and services and ways to deliver and support them.

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Orion Learning, a global leader in providing accredited internationally recognized learning solutions. Our learning solutions include a robust learning management system (LMS), thousands of hours of learning content covering 16 learning categories including certification courses and examinations such as Project Management, Change Management, Financial Management, Risk Management and Service Management.

Get Certified, Get Trained and Get Started with Orion. More information on Orion solutions can be found at www.orionelearning.com

 

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Free Webinar – Manage Your Calendar

A more holistic approach to time management and reducing day-to-day stress.

We know there is an art to time management.  How is it that some people get so much done every day, while others struggle with getting through even a few tasks each day.  Well, as the saying goes, how we do one thing is how we do everything.

In this webinar, we will touch on some of the key factors to managing your calendar, paying attention to ‘what makes you tick and more importantly, what allows time to tick away.

Register today!

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The Power and the Peril of the Privilege Clause

The Power and the Peril of the Privilege Clause

by Lindsay Parcells LLM, LLB, MBA

As procurement professionals know, Canadian courts have established a clear duty on the part of owners and respondents to respect the terms of ‘Contract A,’ which includes a duty by owners to reject non-compliant bids and proposals. This included duty is based on the notion that it would make little sense for bidders and proponents to expose themselves to the risks associated with the competitive process if the owner was allowed to then ignore that process and accept a non-compliant response. Failing to reject a non-compliant response and subsequently awarding ‘Contract B’ to a non-compliant respondent may result in a claim for damages by an unsuccessful respondent who submitted a compliant bid or proposal. If that claim is successful, damages will be awarded both for the unsuccessful respondent’s lost profit and, usually, for at least a portion of their legal costs. Owners that fail to reject non-compliant bids and proposals may therefore end up paying twice for the same goods or services that were procured – once to the company they awarded it to, and once to compensate the company they should have awarded it to, had they followed their own rules.

To protect against liability, owners will often include privilege clauses in their procurement documents. A privilege clause is a provision in the RFX that gives the owner a specific right or ‘privilege’ in the procurement process, typically the right to accept or reject any response in its discretion or the right to waive defects. Privilege clauses may also give the owner the right to negotiate with respondents, to communicate for clarification purposes, or to rectify ‘minor deficiencies.’ As litigation escalates and challenges become more frequent, we see a corresponding increase in the number and variety of privilege clauses owners choose to insert.

Privilege clauses are useful tools that give owners flexibility and discretion in the procurement process, and they can be particularly beneficial for owners in more complex procurements where there are uncertainties that may be difficult to predict. For example, in a procurement where an owner is seeking proposals for a project that requires complex technology, it may be beneficial to retain the flexibility to allow for further discussions with proponents after initial proposals are reviewed, leading perhaps to a final BAFO stage based on revised specifications.

Generally speaking, the more complexities and uncertainties in the procurement, the more likely it is that privilege clauses need to be included. Owners should, however, remember the benefits of moderation in using privilege clauses. Notwithstanding the advantages of the flexibility provided by privilege clauses, owners should also remember that, in general, there is a direct correlation between the prices received and the number of privilege clauses, as respondents factor in the uncertainties created by privilege clauses and include a ‘risk premium’ in their pricing. Worse still, they may even decline to participate if the opportunity is too uncertain.

Owners should therefore include only those privileges necessary for dealing with the specific uncertainties and complexities of the procurement under consideration, remaining mindful of the impact this may have on the competitive tension. An owner should decide whether a privilege clause is “nice” or “necessary” to have, and include only the latter.

Privilege clauses, in common with all other aspects of issuing and administering procurement processes, should be exercised fairly and in good faith. Remember that discretion is a double-edged sword: it leaves room for flexibility, but owners should expect to be challenged on why they did or did not exercise the discretion in any given case.

Joining NECI’s Instructor Team in 2016, Lindsay Parcells practices local government law with Lidstone & Company, Barristers & Solicitors, a firm specializing in local government law with offices in Calgary and Vancouver. Lindsay has been practicing law since 1991 in Alberta and British Columbia. He completed a Masters’ degree in Municipal Law from Osgoode Hall Law School in 2009 and a combined Bachelors of Laws and Masters of Business Administration degree from Dalhousie University in 1991. In addition to his practice in procurement law, Lindsay also advises clients in municipal law, land use, real property and corporate and commercial matters. Lindsay is a past Chair of the Municipal Law Section of the BC Branch of the Canadian Bar Association and currently serves as vice-chair of the National Municipal Law Section of the Canadian Bar Association. He can be reached at [email protected].

Readers are cautioned not to rely upon this article as legal advice nor as an exhaustive discussion of the topic or case. For any particular legal problem, seek advice directly from your lawyer or in-house counsel. All dates, contact information and website addresses were current at the time of original publication.

National Education Consulting Inc.

Phone: (250) 370-0041     Toll Free: (888) 990-7267

[email protected]

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“Smart Contracts”: Magic, Myth or Misnormer?

“Smart Contracts”: Magic, Myth or Misnormer?

by Paul Humbert

The potential to use blockchain technology to create so-called “smart contracts” for a variety of commercial transactions has been much in the news lately. Some see the objective as using the self-executing code of a blockchain to automatically create and implement a transaction, thereby increasing efficiency by avoiding the time, effort, expense, and burdens of negotiating and implementing “paper” contracts.

I am no expert on blockchain technology. My understanding is that a blockchain is essentially a database that keeps records in “blocks”. Each block is timestamped and linked to a previous block and once recorded are designed to be secure. They act as a shared distributed digital ledger (on either a private or public peer-to-peer network) that can record and update transactions chronologically and publicly. It could also be used to trigger transactions automatically, i.e., if some event occurs, then some action is triggered.

Blockchain is the technology underlying cryptocurrencies such as Bitcoin and one of its major attributes is the security of the transaction. As expected, this nascent technology has attracted a lot of attention in many industries seeking to apply blockchain in a variety of contexts including as a means to save time, reduce costs, increase security, and track the ownership of assets.

There is huge potential for the application of this technology including in the fields of finance, manufacturing, and supply chain management. For example, blockchain technology could ensure a chain of custody to guarantee that goods being sold are not counterfeit or that produce is in fact organic. There is also the potential to have machines interact in what might seem like a very contractual manner, e.g., machinery could authorize and pay for its own maintenance, repair or recharging as the need arose. It’s all very new and, like any new application of a developing technology, challenges and uncertainties remain.

Against this background, the term “smart contract” has entered the picture. As Confucius so wisely stated, “The beginning of wisdom is to call things by their proper name.” The term “smart contract” doesn’t help and is the beginning of confusion, not wisdom.

The problem with the term “smart contract” in the context of blockchain technology starts with the word “smart”. To me, being “smart” means applying learning and experience to make good business or personal decisions or choices. For example, I like to think that my students get smart (or at least smarter) about how to structure and manage commercial transactions as a result of taking my course on contract management.

Using blockchain technology to create “smart” contracts, would require a very substantial exercise in putting into code all the nuances of language and the law, including statutes, treaties, conventions and court decisions. There is an old saying among attorneys that “No matter how flat you make the pancake, there are always two sides.” Some people see this as unavoidable ambiguity due to the nature of language. I see it as necessary flexibility given the complex ways in which people need to interact and communicate. And if an ambiguity does present itself or if some scenario occurs that was not anticipated by the parties to a contract, the general intent and objective of the contract can be ascertained by the parties through negotiation (or if need be by the courts or some other dispute resolution mechanism) by applying legal principles and precedent in the context of what is reasonable under the facts and circumstances. Will taking language and the law and translating it into computer code make it easier to address complex issues? Aside from the challenge of doing so, there is the very real risk that “bugs” in the code could yield unintended consequences. I think most would agree that bugs in such a complex coding effort would be inevitable. “Garbage in garbage out” as the saying goes. And what about a scenario where certain information is not provided in the blockchain, i.e. an error of omission? How would code address that?

I have yet to discover a “smart” machine despite the efforts of skilled programmers and code writers. Moreover, despite being called “smart” most machines (e.g. smart TVs, smart cars, smart phones, etc…) are not really “smart” at all. You may be born with a certain level of innate measurable “intelligence”, but you get “smart” as a result of learning, making mistakes, and then adapting your experience to future behavior. Most machines or appliances labeled as “smart” are simply connected to the internet. To me that does not make them smart. Will blockchain technology breathe the ability to think into the code that will create “smart” contracts?

Despite warnings from Bill Gates, Stephen Hawking, and Elon Musk on the dangers of artificial intelligence (“summoning the demon”), we can sleep peacefully secure in the knowledge that for the time at least machines are safely dumb. Perhaps a few machines (smart bombs?) are capable of making adjustments that resemble human decisions, but we are a long way from autonomous machines or technology taking over the world.

Putting the word “contract” after the word “smart” doesn’t help. The definition of a “contract” is deceptively simple, namely: “An agreement between two or more parties creating obligations that are enforceable by law.” Black’s Law Dictionary. This small group of words is simultaneously clear yet complex; obvious but nuanced. In fact, it is simply not possible to completely define the term “contract” in a sentence or two. Any short definition requires further explanation of the underlying principles and facts under which a contract can be created, changed or ended.

So, what is really meant by the term “smart contract”? There is room for both confusion and competing definitions. It would appear that many people use the term “smart contract” to mean essentially blockchain technology that uses code to create and administer a legally enforceable agreement. By the press of a button, could we eliminate the time, treasure and headache of the hard work of negotiating contracts, not to mention putting all those boilerplate scriveners out of work? Seems unlikely. Could some savant make the “smart” contract so “flat” that controversies would never occur? Even if the code operated precisely as intended, yet a party was disappointed, could you envision a scenario whereby the disappointed party would claim not only error, but fraudulent inducement, unjust enrichment, superior undisclosed knowledge, bad faith, violation of public policy, promissory or equitable estoppel and run to the nearest friendly jurisdiction?

The law makes it easy to enter into agreements as long as the elements of offer, acceptance, consideration, indicating a meeting of the minds for some lawful purpose are met. However, there is a huge variety and different types of contracts. In addition, the importance of individual facts and circumstances pertaining to a particular transaction as well as how the parties choose to allocate risks and responsibilities cannot be overstated. That’s not to say that certain simple circumstances could not be coded to be “self-executing”. Certainly, payment could be programmed by code to occur immediately upon delivery and acceptance (after due inspection of course) of goods or services. But, rather than try to translate into code an endless variety of contractual transactions with so many permutations and combinations of outcomes, why not simply combine some simple “black and white” code-driven scenarios (like payment for conforming goods or services) with traditional legal language reflecting the rights, risks, and responsibilities according to each party’s capabilities and risk tolerance.

Moreover, a contract consists of many respective rights and responsibilities as well as the assumption of certain risks. How the parties choose to allocate those risks via the sometimes very complex contractual language used in indemnification clauses, insurance provisions, restrictions on the use of information, limitations of liability or other such language allocating risks and responsibilities between the parties varies. These and other factors may be a limitation to the application of so-called “smart contracts”.

That’s not to say that blockchain technology has no role in facilitating transactions. It can be a real game changer for many industries, including supply chain management. Tracking and recording the quantity, quality, certifications and transfer of goods as well as sharing information about products, together with the greater transparency, scalability and security are among the benefits of using blockchain technology. However, let’s avoid blockchain fever and not let the magic of blockchain trespass into fever and myth.

Readers are cautioned not to rely upon this article as legal advice nor as an exhaustive discussion of the topic or case. For any particular legal problem, seek advice directly from your lawyer or in-house counsel. All dates, contact information and website addresses were current at the time of original publication.

Paul Humbert is president of The Humbert Group, llc and provides consulting services on process improvement and transactional matters. He has co-authored several books for use in contract development and implementation, project management, and process improvement. They include: Playbook for Managing Supply Chain Transactions with Desktop Tools, References and Sample Forms; Contract and Risk Management for Supply Chain Management Professionals; and Model Contract Terms and Conditions with Annotations and Case Summaries. This article originally appeared on the European Financial Review site on December 28, 2015. It has been edited for style and is reprinted by permission of the author.

National Education Consulting Inc.

Phone: (250) 370-0041     Toll Free: (888) 990-7267

[email protected]

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What’s a GPO and Why Should You Care?

What’s a GPO and Why Should You Care?

by Lise Patry BA | Sc | LLB | ICD.D | NECI Instructor| Patry Law

A group purchasing organization, or ‘GPO’, is an entity whose fundamental purpose is to allow its members to combine their purchasing power to benefit from volume pricing for goods and services. In addition to reduced prices, buying through a GPO can shorten the procurement cycle, save staff time and help entities avoid the risks associated with a public procurement process.

In Canada, GPOs have become significant players in the health care and education sectors. Beyond these sectors however there appears to be scarce take-up for GPOs and one has to ask why?  

Perhaps it’s because of the historical lack of clarity around whether public procurement rules allow public sector entities to use GPOs. The Agreement on Internal Trade (AIT) only addresses GPOs (which it refers to as “buying groups”) in a cursory fashion in the annexes applicable to Crown corporations and MASH sector entities. Beyond the AIT, it’s rare to find references to GPOs in government procurement frameworks, which creates uncertainty as to their legality or acceptability.

The Canada Free Trade Agreement (CFTA) clarifies the rules around using GPOs, making it easier for public sector entities to add GPOs to their menu of sourcing options. The buying group provisions in the CFTA apply to all covered entities; governments, Crown corporations and MASH sector. When purchasing through buying groups, like the AIT, the CFTA requires that covered entities ensure the procurement process is carried out in accordance with the CFTA but the CFTA introduces an exception to this rule where the entity has little or no control over process. Covered entities using GPOs are required to publish a notice of their participation with a GPO at least annually on their tendering website.

With the CFTA explicitly recognizing the acceptability of using buying groups, procurement officers would be remiss not to explore adding GPOs to their menu of sourcing options. Before doing so, however, it’s important to check with legal counsel to ensure the organization’s procurement framework allows the use of GPOs. If the policy framework allows it, before moving ahead it’s equally important to analyze the pros and cons of using a GPO as there is no ‘one size fits all’ for sourcing options in procurement; GPOs may generate significant benefits for some organizations but not for others.  

Watch for future articles on this topic, including the next in this series that examines the pros and cons of using GPs in procurement.

Lise Patry, an instructor with NECI, is a lawyer and former business executive with a strong background in technology and more than 20 years of business and legal experience in the public and private sectors. As principal of Patry Law, in addition to general law, she offers virtual counsel services and specialized expertise in contracts, licensing, government procurement and corporate governance. She can be reached in Ottawa at 613-833-7488 or [email protected].

Readers are cautioned not to rely upon this article as legal advice nor as an exhaustive discussion of the topic or case. For any particular legal problem, seek advice directly from your lawyer or in-house counsel. All dates, contact information and website addresses were current at the time of original publication.

National Education Consulting Inc.

Phone: (250) 370-0041     Toll Free: (888) 990-7267

[email protected]

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Leadership in Supply Chain

by Larry Berglund, SCMP, MBA, FSCMA

Presentations Plus Training & Consulting Inc.

Ideas are easy. Implementing them is the challenge.

Leadership in organizational structures is fleeting. Leaders take on the tough tasks and provide a vision and direction for attaining their goals. Managers follow the plan and try to insert efficiencies along the way. In supply chain management we often use the term “leading practices” when in actuality, we are referring to common practices across a sector.

When one organization continues to issue competitive bidding process for services, following the practices of its peers, we consider this to be following a leading practice. When another organization is first in its sector to adopt a vested outsourcing strategy, we are observing leadership in action

Leaders are not satisfied with the status quo. The need to drive innovation is inherent in every leader and thus every industry. Followers value leadership because while they can perceive when something needs to change, they tend not to accept the professional and personal risks associated with driving that change.

Change is perhaps the only true constant – but leaders must articulate a vision before real change can happen. Such a vision does not necessarily come from a brief and illuminating epiphany, but more often from leaders’ abilities to perceive that which is beyond the noise in the market or the confusion in the messages. Leaders instead appreciate nuances during the discovery and presentation of new ideas while accepting a reasonable level of risk. Leaders are also not too humble to draw from successful ideas of others and give credit where due.

What makes a person a leader? First, it is their self-conviction in knowing what needs to be done and their commitment to following that goal. They realize when it is beyond their personal resources to reach their goals without the commitment of others. A leader is less concerned with the how of change, allowing for their followers to utilize their own ideas and energy for carrying out that change. A leader is more focused on the why of change.

Leaders paint the picture of the future and have their audience – their followers – understand how their roles can complement the vision. This aspirational aspect of leadership is concurrent with the inspirational communications within the organization and to its external stakeholders.

Leaders need to create the buy-in. Without followers’ commitment to the vision, success is doubtful or compromised. Buy-in requires credibility, a focus on common interests, shared passions, resilience and an emotional connection created by the leader. People need affirmation that a leader is authentic before they will hear the new message. Leaders anticipate both a certain level of resistance and the occurrence of conflicts. They need to listen to concerns and adequately address them in their action plans. A guiding strategy requires an approach in accord with the organization’s values. Changes in behaviour indicating a stronger alignment with the leader’s vision can provide evidence that the buy-in is taking place.

In supply chains, we see these changes in behaviour when leading practices – such as adopting total cost of ownership – replace pursuing the lowest cost; when public organizations utilize the buying power in procurement to positively affect social and economic development; when targets are set to ensure diversity across supply chains; when we see inclusive opportunities for people who face employment barriers; and when value for money exceeds arbitrary budget limits and considers benefits to the community as a whole. That is leadership. Leadership begins when we start to think outside the books.

Larry has been in the supply chain management field as an author, manager, business trainer, academia, and consultant for many years. Larry has worked in both the private and public sectors. Recently he has been co-facilitating NECI eSeminars, classroom sessions, and online modules. His new book, Good Planets are Hard to Buy is now available on Amazon.com

Readers are cautioned not to rely upon this article as legal advice nor as an exhaustive discussion of the topic or case. For any particular legal problem, seek advice directly from your lawyer or in-house counsel. All dates, contact information and website addresses were current at the time of original publication

National Education Consulting Inc.

Phone: (250) 370-0041     Toll Free: (888) 990-7267

[email protected]

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Planning a Software Development Project? You need to read this!

What can you do to ensure your software development projects are successful and avoid costly redesigns.

Part One in the Series: Software Development Guide for Business Leader.

When you do as much custom development as we do, we hear a lot about future-proofing in development. The average expected lifetime of software that our customers expect is between 5 and 7 years. When a system is designed to last that long, a considerable amount of effort should be invested into planning. For a business that plans on developing a custom application, it’s important to future-proof your project to avoid costly application redesigns and to improve application longevity. Future-proof through planning, honest reviews of your in-house skills and capabilities, striking a balance of in-house support and outsourced development, and by avoiding proprietary tools and frameworks.

Future-Proofing Checklist

  • What is the life expectancy of your final product?
  • Have you assigned a Project Manager?
  • Have you set realistic project goals, budgets and timelines?
  • Have you done an assessment of your in-house resources?
  • Does the project rely on proprietary tools?
  • Have you assigned a Project Manager?
  • Is your outsourced partner large enough
  • Do you have a software update plan?

The key issues this post addresses include:

  1. How to avoid painting your development project into a corner by using proprietary frameworks and tools.
  2. How to be in control of your application development, regardless of your in-house development skills.
  3. How to ensure long-term support for your application when resources fail, are replaced or become incapacitated.
  4. How to handle post development support and why it is crucially important – The work continues even after initial development is complete.
  5. How to create the ideal mix of outsourcing and internal support.

Future-Proofing a Project During the Planning Process

Future-proofing your project starts just after it’s been envisioned and is typically the domain of the Project Manager (PM). The PM will use planning tools and methods and determine what is best for the business and the project long before any development occurs. PM techniques and processes help avoid uncomfortable situations where developers are vying for the work based on their skills and capabilities.

The PM uses tools and processes along with their knowledge of organizational assets and history, resource capabilities and strengths, and weighs this information to determine the right mix of in-house work and outsourcing.

Without thinking about future-proofing during the planning process you may end up with a short-lived web-application with higher than expected costs to the business. This is why dedicated pre-development planning is so crucially important.

Avoiding Costly Application Redesigns

Your company can avoid costly application redesigns and redevelopments if you critically review internal resources at the beginning of the project and if you avoid, as much as possible, the use of proprietary technology.

Also, an effective way to prevent costly redesigns is to:

  • Use Project Management techniques and tools, (use a Project Manager).
  • Complete project scope and business requirements documentation at the beginning of the project.
  • Have sufficient budget to do the project right the first time.
  • Setting a realistic timeframe and make sure not to cut corners.

The Importance of Assessing In-house Skills and Capabilities

An evaluation of your in-house capabilities is critical to the success of your business and crucial to your application development’s longevity. Your PM should execute a Capabilities Matrix to understand where your organization’s weaknesses are. A great place to start is the TOGAF Architecture Skills Framework for processes and layouts of an IT Capabilities Matrix.

Be honest about the real capabilities of your organization. Do you have the capacity, knowledge, and resources in place to make this project a success? An honest assessment will help avoid any problems and mitigate risks in the future.

Avoiding Proprietary Tools and Frameworks

To effectively future-proof your development project, PM’s and development leaders should avoid proprietary tools and frameworks sourced from new, or untested sources. The terms, “open source,” “free,” or even low cost, should be approached with extreme caution and diligence during the evaluation and selection processes.

You can achieve some amazing designs and benefits through these programs but never be lenient about accepting unproven technology or partners; especially during the planning phase of your project.

The long-term viability of using development resources from smaller organizations must be evaluated and weighted against other factors. Smaller, less experienced teams may be exciting to work with, but their stability in the long-term may trigger a redesign in the short-term.

When in doubt, go for tried and true solutions, tools and frameworks. You’ll have an easier time finding resources in the IT community to help you and you’ll all but eliminate the risks associated with partnering with an immature organization.

It’s not always as exciting, but it will be significantly less risky, and if something does go wrong, you have more contingency options available.

Keeping Custom Applications Up-to-date

Developing a custom application may incur a significant up-front cost, but the work doesn’t stop when the app goes live. There are ongoing costs and time investments that must be made to maximize the life of your new tools. Just like the operating system on your computer, your application will require upgrades over its useful lifetime.

You will need upgrades on databases, frameworks, tools and operating systems and there will be new features, additions, and business opportunities too.

No matter the cause, it is important to factor the cost of keeping your new application up-to-date in your annual budgeting of time and dollars.

Outsourcing Application Development and Support

Outsourcing is the ultimate future-proofing of your development projects.

When a development project has internal support for infrastructure and project management but uses external resources for the development then greater levels of success can be achieved.

Some of the benefits of outsourcing that I’ve seen include higher levels of technical expertise, excellent project management, and time management to name a few. Others can include tighter budgets, less scope creep and avoidance of the long-term cost of people.

Conclusion

If you plan on developing a custom application, be sure to future-proof it and avoid costly application redesigns while improving its shelf-life.

Future-proof it by using a project manager and project management tools and techniques.

Plan on updates. If secondary systems require updates, they may also need you to update your custom applications. Plan and budget for updates, then perform them; doing so will improve application longevity.

Assess the skills of your in-house team, (if you intend to develop in-house) and use an assessment framework to get the best result. An honest evaluation of resources and skills will help you avoid important operational tools using old thinking and skillsets.

Outsource; the costs associated with in-house development teams are more than dollars. While it is true that your team will know the business better and can react quicker; it’s also true that they will cost you more, get outmoded and limit development to their capabilities and skillsets. Outsourced agencies often have a broader, more modern approach to development.

On your next project try a hybrid approach by deploying an internal PM to oversee and coordinate the project, and an external development team to apply the latest techniques and programming tools.

About CoreSolutions

The CoreSolutions team of experts, including developers, systems analysts and project managers, build web and mobile applications using the latest technology and tools and will assist you through all phases of the project including brainstorming, requirements planning and project management.

Connect with CoreSolutions today to start your project with a free estimate.

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Clearing Obstacles to Successful Projects: The Importance of Disclosure in Creating Tender Documents

North Pacific Roadbuilders Ltd. v Aecom Canada Ltd, 2013 SKQB 148

The duty to provide accurate information to contractors is of paramount importance, as the verdict in this case from Saskatchewan’s Court of Queen’s Bench demonstrates. Failing to do so, whether deliberately or negligently, can cost defendants thousands of dollars and delay important projects. In this case, the plaintiff successfully argued that the defendant failed to provide accurate information, and that relying on the information provided was entirely reasonable for them to have done.

The plaintiff, North Pacific Roadbuilders Ltd. (“North Pacific”), is a company incorporated in British Columbia and owned by Ronald Burek, who had also incorporated a company called Prairie Roadbuilders Ltd. (“Prairie”) in Alberta. North Pacific, which had been created in order to allow Mr. Burek to bid on projects outside of Alberta, relied on Prairie to supply it with roadbuilding machines. North Pacific had done considerable work in British Columbia, but prior to the events detailed in this case had not worked in Saskatchewan. For its first project in the province, North Pacific successfully bid on a road construction tender issued by Cameco Corporation. The bid had been submitted jointly with Tron Power, a northern Saskatchewan contractor, since Cameco had a policy requiring a certain number of northern personnel on any of its contracts and since Tron Power did not have sufficient machinery to perform the contract themselves. Further, roadbuilding was not Tron Power’s area of expertise.

The road North Pacific was supposed to construct was a 57-kilometre ore haul road between Cameco Corporation’s mine and mill at Key Lake and a new mine at McArthur River. The specifications and technical information in the tender documents were prepared by UMA Engineering Ltd. (“UMA”), which was later acquired by the engineering firm AECOM Canada Ltd. Once UMA had become involved in the project, Cameco gave it three reports on the area’s terrain; the reports had been prepared by a firm of engineers (J.D. Mollard and Associates Limited; “Mollard”) specializing in air photogrammetry – that is, making measurements of terrains based on photographs taken from above. The route UMA eventually chose for the road was an approximate of the one the engineering firm had originally chosen.

North Pacific alleged that UMA misrepresented – deliberately and/or negligently – the conditions of the terrain on which the road was supposed to be built, and that these misrepresentations caused them to lose over six thousand dollars. The defendant, UMA, denied that they misrepresented anything, and further denied both that the plaintiff had relied on the soil information in those documents and that the terrain conditions had caused North Pacific’s losses. UMA also alleged, in the alternative, that the plaintiff was contributorily negligent.

In order to determine if the tender documents issued by UMA had accurately represented the terrain, the judge examined the documents alongside the reports from Mollard. The judge also examined the reports UMA had made for Cameco in order for Cameco to get regulatory approval for the project, prior to issuing a request for bids. The judge found, among other facts, that:
• UMA’s reports to Cameco included mentions of boulders in the soil and other soil conditions that were not included in the tender documents;
• UMA’s reports to Cameco also included different terrain mapping information that was not made known to bidders;
• The tender documents did not make it known to the bidders that Mollard’s reports were available for inspection, as Mollard had strongly recommended;
• UMA prepared all of the drawings and technical specifications included in the tender documents;
• UMA had included descriptions of sample soil that stated they contained only sand, despite the sample testholes having actually also contained a certain percentage of rock;
• UMA did not include a description of the Standard Test Procedure it used for testing soil in the tender documents;
• UMA did not note that samples contained cobbles or boulders when they did;

For these and other reasons – including a short visit to the site by Mr. Burek, where he was told that the conditions he saw then would continue throughout the road-construction site – the equipment brought to the site by North Pacific was based on an expectation of primarily sandy soil. Because of delays due to equipment being damaged by boulders, and later needing to demobilize equipment for the winter and then remobilize, Cameco did not accept the road as complete until August 20, 1998; Cameco had intended to use the road as a winter road in December 1997.

A week before the road was accepted as complete, Mr. Burek spoke to a Cameco representative by telephone and let him know that the extra rock North Pacific had encountered – a quantity of which had not been included in the tender documents – had caused delays and damage in the amount of approximately $2 million in additional costs. Mr. Burek was advised to make a written claim to UMA. He did so in a letter dated November 10, 1998; UMA responded and denied the claim.

In order to assess the reasonableness of the claim, along with whether North Pacific had reasonably relied on the information given by UMA in the tender documents, the judge considered testimony from Mr. Burek, from an employee of Prairie (Mr. Burek’s Albertan company), George Mollard (of the engineering firm Mollard), an expert engineer with experience in northern Saskatchewan in both the public and private sectors, UMA’s engineer in charge of the project, UMA’s supervising engineer on the haul road, a junior design engineer employed by UMA, a heavy equipment operator familiar with the region who had been employed by North Pacific for part of the project, a Cameco engineer with expertise in soil mechanics, an engineer employed by neither party but with expertise in preparing bids, and an engineer with expertise in tendering contracts who had worked for the province for many years. Thus the judge examined a considerable amount of evidence in determining the claim.

In order to assess if UMA had negligently misrepresented information to North Pacific, the judge first examined previous case law to determine that UMA did owe a duty of care to bidders to provide accurate information that was not misleading in any way. The judge further determined, based on assessing technical and testimonial evidence, that some – but not all – of the information UMA had provided in the tender documents was in fact misleading, either expressly or by omission. The judge also found that many of Mr. Burek’s assumptions regarding the soil were unreasonable, which is why not all of the information UMA provided was found to be misleading: that is, it would only have been misleading had Mr. Burek’s assumptions based on them been entirely reasonable.

Three further points were made out, thus leading the judge to hold that the misrepresentation was negligent. First, the judge held that, based on evidence, UMA had fallen below the standard of care it owed bidders by failing to disclose the Mollard terrain mapping. Second, the judge found that it was reasonable for the plaintiff to have relied on the information UMA provided that did not disclose an increase in rock further north along the planned route and made no mention of extensive boulders. Third, the judge accepted the evidence that North Pacific incurred costs over and above what it anticipated because of relying on the information. Thus the plaintiff was found to be entitled to damages. While the plaintiff did also allege deliberate misrepresentation, or deceit, the judge did not find this based on evidence.

UMA had claimed that should they be found negligent, the plaintiff should be found to have contributed to that negligence by failing to make its own inquiries into additional geological information. The judge held that North Pacific was not so negligent, in part because none of the bidders had made these types of inquiries, indicating that all assumed they had been supplied with all available terrain information.

North Pacific claimed nearly $5 million in damages. In assessing the plaintiff’s and defendant’s arguments regarding damages, the judge was unable to determine what a correct bid would have been, due to insufficient evidence. However, the judge did note that Mr. Burek had twice – first verbally, to Cameco, and second in writing, to UMA – stated his damages to be $2 million. Thus the judge awarded North Pacific $2 million.

Readers are cautioned not to rely upon this article as legal advice nor as an exhaustive discussion of the topic or case. For any particular legal problem, seek advice directly from your lawyer or in-house counsel. All dates, contact information and website addresses were current at the time of original publication.

National Education Consulting Inc.
Phone: (250) 370-0041 Toll Free: (888) 990-7267
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