The Inside-Out Future Talent to Deliver the Right Customer Experience

Our 23rd Annual CSPN Customer & Employee Experience Conference will be held from May 13th – 14th, 2020 at the fabulous BMO Institute for Learning in the GTA. This exclusive conference will bring together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more. Our 23rd Annual Conference will offer outstanding networking opportunities with decision-makers from across Canada and the U.S.

The theme for the conference is “The Inside-Out Future – Talent to Deliver the Right Customer Experience”. We have an amazing line up of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Over the course of the 3 days, attendees will be immersed in engaging presentations, workshops and networking events, all of which will help to build the future customer and employee experiences. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and best practices that will keep your organization at the forefront of CX and EX excellence.

Join us on May 15, 2020 for an engaging, hands-on workshop, which followed by a tour of the GTA’s contact centre. We applied the skills learned during the conference, and learned new tools and techniques to engage, service and deliver memorable customer experiences.

We can’t wait to have you join us in 2020, and experience this amazing conference. See you soon at one of Toronto’s top venues!

We are excited to announce our 2 keynote speakers for the conference.  Meet Charles Brown, President & CEO at Lifelabs & Gillian Mandich, PHD, Happiness Researcher, Keynote Speaker and Media Personality. Join us as they speak about “The Power of Trust”: LifeLabs Journey to transform the Patience Experience” and “Happiness at Work”. 

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