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How will MPAC’s Service Level Agreement Benefit You?
November 22, 2017 @ 12:00 pm - 12:45 pm EST
In December, MPAC will begin implementing its Service Level Agreement (SLA) to all municipalities in Ontario. This means, starting in January 2018, municipalities will be able to measure MPAC’s performance in 14 key service areas.
Webinar Overview:
Jointly developed in partnership with municipalities, the SLA is MPAC’s promise to deliver timely, accurate and measurable products and services. Both MPAC and municipalities play a key role in delivering on this promise, and the SLA outlines the roles and responsibilities of each party, details the specific measures for success, and includes a process to address service disruptions caused by MPAC’s failure to achieve service standards, or a municipality’s failure to perform its dependencies.
This webinar is your chance to learn more about the SLA, your municipal role, and how through greater collaboration and information sharing, municipalities can expect more stable, transparent and predictable levels of service delivery from MPAC.
Click here to learn more and register for MFOA’s complimentary webinar.
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