Chief Administrative Officer
Complimentary Journey Mapping Workshop
Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. June 28, 2018 Session 1 – Morning … read more
Implementation of an Enterprise-wide Common Street Address Database
BeSpatial June Webinar Implementation of an Enterprise-wide Common Street Address Database Speakers: John Bacon, City of Hamilton & Marc Curtis, AGSI Please join on us on Thursday, June 28 from 1pm to 2pm for an online webinar. This is a complimentary … read more
The Emerging Leader Part 2 – Live Webinar Presented by Corey Atkinson
Join Corey Atkinson for CSPN’s Webinar Series. Register early! Topic: The Emerging Leader Part 2 Cost: FREE Overview Companies across every industry are facing complex organizational challenges that require the rapid development of new leaders. Advancing from a technical track … read more
Humanizing the Coaching Experience Public Workshop
A humanized customer experience begins by understanding your own emotions and the emotions of your direct reports. This means understanding and aligning to the basic human needs for interaction – empathy, trust, acknowledgement and relevance. This program is designed to … read more
Complimentary Journey Mapping Workshop
Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. This workshop is a hands-on crash course … read more
Delivering Responsive Customer Service Public Workshop
This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
3-Day Certified Client Service Specialist Designation BootCamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Managing Difficult Clients & Situations Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more
World Class Customer Experience – Live Webinar Presented by Corey Atkinson
Join Corey Atkinson for CSPN’s Webinar Series. Register early! Topic: World Class Customer Experience Cost: FREE Overview: Now, more than ever, we are under a microscope. The online social media world – Google Reviews, Amazon, Yelp ,etc – is waiting … read more
2-Day Team Leading with Excellence Public Workshop
In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities includes facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more
Effective Facilitation Public Workshop
The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions – in today’s … read more
Municipal Finance Officers’ Association (MFOA) Conference
We invite you to join us at Sheraton on the Falls Hotel in Niagara Falls on September 19-21 for the MFOA 2018 Annual Conference & Trade Show. Our theme this year is “COLLABORATE - We’re Better Together”. Register by July … read more
2-Day Strategic Change Management for CX Public Workshop
As organizations continue to move forward and learn to survive and thrive in an ever-increasing competitive market, the on-going battle of strategizing methods to create new and exceptional customer experiences (CX) continues. To successfully deliver CX experiences that make tangible … read more
1-Day Coaching for Performance Public Workshop
Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more
Design Thinking Public Workshop
In an environment in which customer experience is increasingly becoming a differentiator, the thoughtful design of individual customer experiences, and of how multiple touchpoints work together as a whole, is too vital to be left to chance. Ultimately, Design Thinking … read more
Influencing Others Without Authority Public Workshop
In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers … read more
2-Day Contact Centre Operations & Management Public Workshop
A contact centre is a vital part of today’s successful businesses. Every one provides contacts through various media but there are very few organizations that operate a fully optimized contact centre. Contact centres are built on five pillars of ‘Strategy’, … read more
Leadership Excellence
Build strong relationships within your organization and your teams! An organization's greatest asset is their people. We understand first-hand that it is not always easy to be a leader. However, having practical tools and techniques to draw on, can help … read more
Workplace Motivators 101
Do you know what one of the biggest factors is in leading a fulfilling career and personal life? Have you ever wondered why not everyone shares your passion for some things? Have you ever noticed that when someone doesn’t value … read more
