Why Organizations & Businesses Need An Acceptable Use Policy

Does your business have an acceptable use policy regarding office use of the Internet? More importantly, is your acceptable use policy (AUP) enforced, or is it a document that’s only seen upon the point-of-hire? Learn exactly why your company needs an AUP, even if you are just a small company with a handful of employees.

Download a sample “acceptable use policy” – Click Here.

What’s In an Acceptable Use Policy?

Acceptable Use PolicyAcceptable use policies outline when and how employees can use the business’ Internet access. Typically, these policies cover:

  • Purpose – The reason for the policy, from a business perspective.
  • General expectations – Here, place any general rules for Internet usage.
  • Acceptable use – This explains how employees are allowed to use the Internet.
  • Unacceptable use – This specifically calls out unacceptable uses of company Internet. It may focus on banning specific sites (i.e. social media) or on prohibiting behaviors.
  • Confidentiality and disclosure – Any business policies around confidentiality and disclosure of data go here.
  • Network use – Here place policies regarding user accounts, general accounts, and network boundaries.
  • Enforcement – The “teeth” of the AUP, this section lists when and how the enterprise will monitor network usage and punish violators.

Now that you have a refresher on what goes into an acceptable use policy, review why it is critical that you have one – even if you are a small business.

Why Small Business Need an AUP

The acceptable use policy protects your business from any legal actions, while clearly communicating to employees your expectations regarding their behavior.

It is far better to lay out acceptable usage and get employees on board early than to have to backpedal if something goes wrong. In a worst-case scenario, a staff member could introduce malware into the office environment visiting a site that would have been blacklisted – if you had an AUP in place.

An AUP may limit your liability around illegal file sharing. If your staff download ebooks, music, or video files from an illegal site, your business may be legally liable for this behavior. Can you afford to fight a file-sharing lawsuit?

Even if all downloaded media files are legal, your business may be paying to back up items that are personal in use. Additionally, if users are downloading large files, this hogs bandwidth. It may prevent staff from completing needed tasks quickly, by reducing the bandwidth available for legitimate uses. From a cost perspective, it’s worth the time to lay out policies regarding storage of file downloads.

It may seem obvious to block staff access to online gaming sites or pornography sites. Yet legitimate sites – YouTube, for one – can pose a big problem by hogging bandwidth and distracting staff from their duties.

Consider carefully which websites to specifically block. Aim to strike a balance between allowing staff access to information needed to do their job and enjoy a happy work culture and maintaining office productivity.

The best policies are not so specific that employees can easily loop around prohibitions, yet not so vague as to block or allow almost anything. Work with IT to create an AUP that is not only effective at reducing unwanted behavior and limiting your risk but can be enforced. To increase buy-in, consider sharing draft policies with staff and asking their opinion.

Once the AUP is final, distribute copies at an information session, answer any questions, and get staff signatures.

OnServe is the trusted choice for small businesses who wish to get ahead of the curve regarding IT tips and tricks. To learn more, please contact us at (613) 634-8125 or send an email to [email protected] for more information.

  • Article by OnSerVe/ Photo by ThinkStock photos

 

Share

Connecting the Words – Content Marketing & Search Engine Optimization

Content Marketing is gaining in popularity and those that once said, “I don’t have time”, are now weighing the time commitment against the benefits. All for good reason, Content Marketing works, but you need to start with an organized foundation. This brings us back to the overly discussed and often misunderstood, Search Engine Optimization, more specifically, keyword optimization.

Before you spread your valuable content all over the internet, understand that Google Search’s sole focus is to bring the best possible results to its users. Google doesn’t comprehend your content, it simply connects the words, and all words are not created equal. If a searcher is looking for cereal, Google will bring back results that contain the word cereal, not oatmeal, cheerios, formula or Kellog’s, just cereal.

When planning and preparing your content, know your keywords and work to provide Google with a clear and concise path to your website’s content, blogs, images, videos, etc.

Content Marketing and Key Words

 Content Marketing Keyword Optimization SEO infographic

Home Cooked Website Solutions Inc. is a full-service marketing company located in Ontario serving Midland, Penetanguishene, Barrie, Orillia, Parry Sound, Toronto, and surrounding areas. 

Share

6 Years and Counting for Accessible Websites

There are 10 years until a fully Accessible Ontario – but there are less than 6 years for websites to be compliant. Will you and your website be ready? 

https://www.linkedin.com/pulse/6-years-counting-accessible-websites-susan-shannon?trk=prof-post

The Ontario government enacted the Accessibility for Ontarians with Disabilities Act (AODA) in 2005, with a clear goal and timeframe to make Ontario accessible by 2025.

The AODA defines “disability”, and while you should go to the Act to see the full definition, generally a disability can be defined as; any degree of physical disability, infirmity, malformation or disfigurement, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, a condition of mental impairment or a developmental disability, a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language, or a mental disorder.

Under the AODA, there are 5 Accessibility Standards – Customer Service, Information and Communication, Employment, Transportation and Built Environment. For the purposes of our discussion here on making websites accessible, it’s the Accessibility Standard for Information and Communications that we will take a closer look at because it’s the one intended to help Ontario businesses and organizations make their information accessible for people with disabilities.

By January 1, 2021, all “new” internet websites and web content on those sites must conform with WCAG 2.0 Level AA (excluding live captioning and audio description). A “new” website means, a) a site with a new domain name, or b) a site with an existing domain name undergoing a significant refresh (e.g. new look and feel, changes to navigability, majority of content being updates or changed)

Before you panic though, it’s best to go to the legislation and standards themselves to determine if the legislation/standards apply to your business or organization. There are lots of great sites, but here’s a handy site[1] I found.

Once you’ve determined if the Act applies to your business or organization, then the easiest way for you find out what you have to do and when, is to go to the accessibility compliance wizard. The Wizard will give you a personalized summary of what you have to do to comply. The Wizard can be found at www.Ontario.ca/AccessON.

So, what are these WCAG standards?

Simply put, the WCAG guidelines [2] explain how to make web content more accessible to people with disabilities. WCAG 2.0 is an internationally accepted standard for web accessibility developed by the World Wide Web Consortium (W3C), an international team of experts. WCAG 2.0 sets out guidelines for organizations to follow to make their websites more accessible for people with disabilities. The guidelines cover things like writing web content in clear language, providing alternate text for images and making sure someone can navigate your website with just a keyboard. Following these guidelines should make it easier for everyone to access your website and content, including people without disabilities.

Even if the AODA or the Standards do not apply to your business or organization, having an accessible website is a socially responsible thing to do to assist the public and your clients with disabilities.

So how do I go about making my website accessible for those with disabilities?

Well, when you think about website accessibility, there are two main considerations – the way your website is built and the content on it.

Build Your Website

When you build your accessible website keep all your users in mind; those with colour blindness, hardness of or loss of hearing, low vision or blindness, dyslexia, repetitive stress injuries and temporary injuries to name a few. For example, like the image in the link above, don’t use colour contrasts that may be too bold or hard for those with colour-blindness to distinguish. You should also ensure you don’t have navigation and menus that are difficult for screen readers to process, etc.

Accessible Content

Here are some things to consider to make your content accessible[3]:

  • Headings/Subheadings – every page must have a brief heading and use subheadings to break up content
  • Tables – Use tables to organize content and tables need captions
  • Images – Avoid putting text in images because screen readers can’t read it. Use Alt-text and keep the description of the image brief but to the point
  • Links – Every link must have alternative text that describes where it goes. Incorporate the links into sentences ( i.e. “Visit muniserv.ca today and check out our professional memberships.” not , “To visit muniserv.ca, click here, and to check out our professional membership, click here.“)
  • Alt text[4] – be sure you use Alternative text for tables, images, links
  • Videos – if you post instructional videos, be sure they are captioned for people with hearing loss

Accessible content is also good content that improves Search Engine Optimization (SEO).

SEO techniques are good for accessibility and elements that make you rank higher in search engines are more easily read by people using screen readers. In addition, keywords in content, headings, etc., play into both SEO and accessibility – plus accessible content adds important words to web pages, which also increases visibility in search engines.

So, remember to build content with all different types of users in mind and keep the content accurate and up-to-date to build trust and improve search engine rankings.

In summary then:

1. Check the AODA and the WCAG Guidelines to determine if/when your business or organization must be in compliance

2. Use the Accessibility Wizard to determine what you need to do and when.

3. Take a look at your website and see if the content currently meets the accessibility standards, and,

4. Talk to your web designer!

Note: This article is provided for information only and is not intended to be legal advice. It is the reader’s responsibility to ensure accuracy of all the information provided.

[1] http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/info_sheets/info_comm/website.aspx

[2] http://www.w3.org/WAI/WCAG20/glance/

[3] eSolutions Group – Open Web Accessibility Conference

[4] http://webdesign.about.com/od/accessibility/a/great_alt_text.htm

Share

What is Search Engine Optimization?

Search Engine Optimization is the process of affecting the online visibility of your website in a search engine’s (Google, Bing, Yahoo, etc.) natural, un-paid or organic results. The higher ranked and the more frequently your site is listed in search results, the more visitors your website will likely receive from search engine users.

There are a number of factors that effect a website’s visibility and likability by search engines. It takes a long-term commitment by businesses to improve and maintain their rank and placement in search results.

A good SEO strategy can become more important than your best salesman. Search engine users trust their search engines to provide the most appropriate, reputable and popular results.

If your business manages to place within the top results for certain search phrases, you could see an increase in website visitors. Providing your business’ website is captivating and answers the needs of the visitor, you could see an increase in sales from your SEO efforts.

How does it all work?

A simple explanation is that search engines ‘crawl’ the Internet to build their search databases. Within a certain time frame, they will cover the entire Internet and start over again. Each search engine uses a unique equation to measure websites. To optimise your website, you should concentrate on optimizing each individual component that search engines use in their equation. For example, Google recently added a measurement of a website’s social media use to their equation. Working on expanding your website’s social media reach now has an additional benefit.

What can I do to improve my SEO?

There are a number of things you can do to improve your business’ search engine ranking. Take a look at our ‘How to make it into the top 10!’ article.

Share