Have you ever been involved in an IT project that was difficult and resulted in a less than optimal outcome? I still joke about being a survivor of a large-scale IT implementation project. That was more than ten years ago …

Shortly after the Province let the air out of the tires of the Regional Government Review convoy, it announced another round of funding as part of the new “Municipal Modernization Program” (MMP). Small and rural municipalities across Ontario now have …

muniSERV’s professional members know that as part of their membership, we advertise their webinars directly to our municipal members. We know it’s hard to get past municipal gate-keepers so what better way is there to increase your visibility and credibility …

As described in Regulation 347, the transportation of municipal waste, liquid industrial waste or hazardous waste requires driver training in order to “ensure that wastes are effectively managed from the point of their generation to where they are ultimately processed …

The Province of Ontario recently announced they will be partnering with municipalities without pursuing a top-down approach. (a.k.a. not proceeding with regional restructuring).  Instead they will be providing municipalities with the resources to support local decision-making with additional funding of …

Transparency in politics has become a hot-button topic, especially over the last five years. Government mistrust is at a peak and people are demanding answers and access to information. Voters calling for transparency was witnessed in this past Federal election …

Everything I’ve been reading lately tells me that people love a good story and that story-telling is a way to position yourself as an authority in your field. Anyone who know me well, knows I’d much rather tell a story …

When I became a manager, I made the same mistake myself. It’s the most common mistake that I see many first-time managers make. It’s a mistake that causes so much anxiety and stress in their lives, and it can be avoided. It’s …

  Every successful leader I know learned to be a leader, not by attending classes on leadership, but by “being” a leader. When I look back on the successful leaders I personally know, and examine those larger than life leaders in …

What makes a good or even a great leader? Many people in leadership positions struggle with understanding what makes a good or even great leader. While billions of dollars are spent annually on leadership development, quality leadership is still in …