MUNICIPAL ORGANIZATIONAL EXCELLENCE – ASSESS YOUR MUNICIPALITY What is Organizational Excellence? It refers to an integrated approach to organizational performance management that results in the delivery of ever-improving value to customers, investors and stakeholders, contributing to organizational sustainability and the …

30% Savings for Public and Not-For-Profit Sector Each year, Customer Service Professional’s Network (www.myCSPN.com) hosts a conference for customer service professionals.  Conference delegates include leaders from municipalities, various levels of government and corporations.  Join us to expand your knowledge in sessions presented by …

Attention Human Resources & Employers EVAC+CHAIR has been around for more than 30 years and the Company expanded its operations into Canada in early 2014, to meet growing demand here. The company’s core client base is public sector facilities and …

Municipal Procurement Is More Than Just RFPs Over the past few months we’ve been out at a number of municipal conferences and events, and it always surprises me to hear the number of folks who think municipalities are only able …

Did you know office environment plays a key role in staff’s productivity and how the public views your efficiency and the services you provide? Does this look like your municipal office?   What kind of message do you think this …

7 Tips for a Secure Holiday Municipal Event Your festivity special event plan is likely all neatly wrapped with a bow and all of the excited community participants are looking forward to your parades, concerts and fireworks extravaganzas that are taking …

  We’ve All Been There and Done It! As entrepreneurs we’ve all fallen into the trap of the initial excitement of using social media. Wow, what a great tool! I never wanted to make any silly mistakes using it but …

  June 10, 2015 – In This Issue: FORGET ABOUT THE JARGON – SAY IT WITH PLAIN LANGUAGE FREE WEBCAST – LEADING A PEAK PERFORMANCE CULTURE FEATURED CONSULTANTS ACER TABLET CONTEST CLOSES JUNE 30TH FORGET ABOUT THE JARGON – SAY …

A Quick Tip for Finding Municipal Statistical Data As municipal consultants we constantly have the need to research municipal operations and data. But have you ever had difficulty finding it all in one location? My method of choice to research …

Skip the Jargon: Use Plain Language By Dr. Sandra Folk Have you ever had a conversation with a person who made a comment that made perfect sense to him, yet mystified you. I recently experienced this kind of confusion during …