Where does municipal innovation come from? Well, it comes from many places. It can emerge from the community, by residents advocating for a new policy direction or change in service delivery. It can come from municipal staff, in finding new …

“ANY TIME THAT A SEXUAL HARASSMENT COMPLAINT COMES UP, IT HAS TO BE TAKEN SERIOUSLY. IF IT’S NOT ADDRESSED IN AN APPROPRIATE WAY, AN EMPLOYER COULD FIND THEMSELVES LIABLE FOR SIGNIFICANT DAMAGES.” – CRAIG STEHR, NELLIGAN O’BRIEN PAYNE LLP On …

Don’t miss CSPN’s Leadership and Coaching Retreat – June 15-17, 2016 $300 Savings for Public and Not-for-Profit Sector Come mix business with pleasure in a picturesque setting and find the perfect balance of productivity and relaxation! “Leading and Coaching with …

Our recreation centres are places that our communities, visitors and prospective residents visit and partake in: sports, leisure and wellness activities, social events, cultural festivals, plus many other municipal brand showcasing programs. These programs reach every age group and demographic and …

MUNICIPAL ORGANIZATIONAL EXCELLENCE – ASSESS YOUR MUNICIPALITY What is Organizational Excellence? It refers to an integrated approach to organizational performance management that results in the delivery of ever-improving value to customers, investors and stakeholders, contributing to organizational sustainability and the …

30% Savings for Public and Not-For-Profit Sector Each year, Customer Service Professional’s Network (www.myCSPN.com) hosts a conference for customer service professionals.  Conference delegates include leaders from municipalities, various levels of government and corporations.  Join us to expand your knowledge in sessions presented by …

Attention Human Resources & Employers EVAC+CHAIR has been around for more than 30 years and the Company expanded its operations into Canada in early 2014, to meet growing demand here. The company’s core client base is public sector facilities and …

Municipal Procurement Is More Than Just RFPs Over the past few months we’ve been out at a number of municipal conferences and events, and it always surprises me to hear the number of folks who think municipalities are only able …

Did you know office environment plays a key role in staff’s productivity and how the public views your efficiency and the services you provide? Does this look like your municipal office?   What kind of message do you think this …

7 Tips for a Secure Holiday Municipal Event Your festivity special event plan is likely all neatly wrapped with a bow and all of the excited community participants are looking forward to your parades, concerts and fireworks extravaganzas that are taking …