Article by SmartDraw – January 2014 A new year is a great time for re-thinking your organization’s strategy. But all strategic plans are not created equal. Successful strategic planning involves awareness and avoidance of common, critical mistakes that doom many …

40% Savings for Public Sector & Not-for-Profit Organizations Each year, Customer Service Professional’s Network (www.myCSPN.com) hosts a conference for customer service professionals.  Conference delegates include leaders from municipalities, various levels of government and corporations.  Join us to expand your knowledge in sessions presented …

  January 30, 2015 – In This Issue: 6 YRS & COUNTING FOR ACCESSIBLE WEBSITES SPONSORED WEBINAR – FREE FOR CONSULTANTS muniSERV UPDATES RFPs, BIDS & TENDERS 6 YRS AND COUNTING FOR ACCESSIBLE WEBSITES! While there are 10 years before …

There are 10 years until a fully Accessible Ontario – but there are less than 6 years for websites to be compliant. Will you and your website be ready?  https://www.linkedin.com/pulse/6-years-counting-accessible-websites-susan-shannon?trk=prof-post The Ontario government enacted the Accessibility for Ontarians with Disabilities …

  December 10, 2014 – In This Issue: HOW ARE YOU USING SOCIAL MEDIA IN YOUR MUNICIPALITY? TELL US COLLABORATION WITH OTHERS TO ASSIST MUNICIPALITIES FEATURED CONSULTANTS HOW ARE YOU USING SOCIAL MEDIA IN YOUR MUNICIPALITY? Municipalities are often skeptical …

  December 10, 2014 – In This Issue: HOW ARE YOU USING SOCIAL MEDIA IN YOUR MUNICIPALITY? TELL US COLLABORATION WITH OTHERS TO ASSIST MUNICIPALITIES FEATURED CONSULTANTS HOW ARE YOU USING SOCIAL MEDIA IN YOUR MUNICIPALITY? Municipalities are often skeptical …

“If your marketing is not hitting your target audience, it’s like trying to get someone’s attention, by winking at them in the dark!” It is a known fact that municipalities share success and horror stories about experiences they have had …

Thank you to all the municipalities who recently registered on muniSERV.ca and became muniSERV municipal members. Those that registered by November 30th, 2014 had their municipalities automatically entered into the draw to win the ASUS HD 7, Memo Pad – and now that they’re registered, …

Municipalities know that a competitive procurement process is integral to ensuring the products and services they purchase offer the best value for the public. It’s well-known that the process for procuring consulting and professional services, differs from the process for …

I recently took part in a webinar on the usage of social media by local governments, provided by GovLoop. The organization is based out of the U.S. and the statistics are those of American local governments, but I have a …