The Benefits of Lean and Continuous Improvement for Municipalities

April 23, 2019

The Benefits of Lean and Continuous Improvement for Municipalities

By simplifying working practices and minimizing inefficiencies, continuous improvement (CI) techniques enable municipal organizations to save money and increase quality, without reducing the level of service offered to citizens. Leading Edge Group provide Lean training programs and improvement consultancy support, specifically designed for municipalities, empowering staff at all levels to apply Lean methodologies with immediate effect.

In our video, Lean for Municipalities expert, Callie Woodward, explores the relevance of Lean/continuous improvement for municipal organizations and the benefits that can be achieved through effective deployment.

We hope it helps with your continuous improvement planning and activities.

You can watch the video here.

Where in-depth support is required, a Lean for Municipalities expert can work with organizations to lead the effective deployment of continuous improvement strategy and tactics. Our consultancy services offer strategy, processes and tools to implement sustainable change and deliver measurable results.

We work with staff at all levels and functions of the organization, from City Managers to front-line staff. We’ve helped both large and small municipalities across Canada with their Continuous Improvement efforts.

Training options that are suitable for staff at all levels, across all functions of the municipality and training workshops for those who have a leading or strategic role to play in continuous improvement.

If you would like to discuss the benefits of Lean/CI and key success factors in more detail, please feel free to contact us using the details below.

Contact Name: John Whelton, VP North American Operations

Telephone: +1 (416) 637 5074

Email: [email protected]

Website: https://www.leadingedgegroup.com/

Fax: +1 (647) 748 3722

Address: 60 St. Clair Avenue East, Suite 805, Toronto, ON M4T 1N5

Hiring the Right Asset Coordinator for your Organization

Session Date:

April 25, 2019 | 1-2 pm EST

Asset Managers or Coordinators are suddenly in demand across North America’s local governments and other public sector organizations. Due to new regulatory or funding requirements, as well as the growing awareness surrounding infrastructure deficits, municipalities and utilities are increasingly opting to introduce a new dedicated position responsible for the coordination of asset management activities, strategy and performance. Hiring for a technical and multi-disciplinary role, like an Asset Manager, and ensuring that the chosen candidate is the right fit can be a significant challenge for an organization.

In this webinar, attendees will gain insight on how best to hire asset management expertise to compliment their organization’s unique needs. This webinar will cover the following:

How to determine the right skills and qualifications to include in a brand new posting (for many municipalities this will be the first time hiring an Asset Manager or Coordinator)
Where to post a technical job posting for maximum results
How to interview and assess candidates to ensure the right person is hired for the job – asset management is a cross-disciplinary field involving finance, public works and often the CAO, so how do you make sure the candidate meets the needs of various stakeholders?
How to onboard a new hire successfully in a role that didn’t previously exist

Additionally, attendees will learn about the Asset Management Competency Framework that CNAM, in collaboration with a collection of national partners, are developing. The Framework is to support organizational training and staff hiring. More information can be read here.

Panelists

Crystal Tan, Asset Management Coordinator, Town of Fort Frances
Iain Cranston, IC Infrastructure

muniSERV is a proud partner of PSD

Learn More & Register

Who should attend?

Asset Managers

CAOs/City Managers

The Extraordinary Leader Workshop

In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results.

The Extraordinary Leader Workshop presents a proven framework for helping individuals make a profound difference in their organization’s results, and in their own performance and development.

SPECIAL DISCOUNT for muniSERV Members

SAVE: $150 (1 DAY) OR $250 (2 DAY)

Learn more and Register here.

The Extraordinary Coach Workshop

Leaders who coach and develop others have a huge impact on bottom-line results.

In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.

SPECIAL DISCOUNT for muniSERV Members

SAVE: $150 (1 DAY) OR $250 (2 DAY)

Learn more and Register Here

Free Webinar – Leading the Ins and Outs of Cognitive Diversity

Leading the Ins and Outs of Cognitive Diversity
April 17th at 11:30 a.m. EST

Our Online experience will help you explore how to build better teams and a positive workplace culture.

Based on the principles of Emergenetics, you will learn to improve communication, connection, and performance through an enlightening process of self-awareness and discovery.

Learn how the real magic happens when teams can be built synergistically, and team members can collaborate more effectively by “borrowing another person’s brain.”

This webinar address will include: •Reflective activities to connect concepts to personal cognitive strengths and team members cognitive strengths •Scientific background on how we work and establish neuro-pathways •Story-telling and activities to illustrate concepts.

Please REGISTER HERE for this exclusive free opportunity!

I sincerely hope you will take full advantage of this invitation and informative experience!

Gail Green
Office: (905) 636.0797
Mobile: (416) 659.3623
[email protected]
EmergeneticsOntario.com

Conflict Resolution

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.

It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.

To Register, please click here

Managing Difficult Client & Situations Public Workshop

Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.

This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.

To Register, please click here

Delivering Responsive Customer Service Public Workshop

A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.

This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.

To Register, please click here

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Accredited Courses Required
1-Day Delivering Responsive Customer Service
This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations
This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution
Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

To Register, please click here

Influencing Others Without Authority

In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers to be directive with others about getting things done, it is also likely that the productivity of individuals and teams will improve when they experience the positive effects of influence in a collaborative setting.

Based on position and interest-based influencing methods from Harvard, participants will learn and practice influencing using the four step method of gaining attention, interest, commitment, and motivating action. This workshop uses interactive discussions, case studies, video reviews, team exercises, self-assessments, and practical action-planning exercises. Consequently, participants will develop more self-awareness, learn new productivity tools, and enhance their performance as negotiators of deadlines, schedules, resources, staff, budgets, pricing, product changes, and other aspects of managing people and projects to achieve winning outcomes in a collaborative way.

To Register, please click here

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Tag Archives: Human Resources