Tag Archives: Human Resources

Conflict Resolution Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.

It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.

February 25 2020 – 9:00AM – 4:30PM

For more information, please click here 

To Register, please click here 

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Managing Difficult Client & Situations Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.

This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.

February 27 2020 – 9:00AM – 4:30PM

For more information, please click here

To Register, please click here 

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Delivering Responsive Customer Service Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.

This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.

February 26 2020 – 9:00AM – 4:30PM

For more information, please click here 

To Register, please click here 

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3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Accredited Courses Required

1-Day Delivering Responsive Customer Service

This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations

This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

February 25-27 2020 – 9:00AM – 4:30PM

For more information, please click here 

To Register, please click here 

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The (Old) Elephant in the Room

Over the last few years I have attended several well-organized conferences and seminars in Canada and the U.S on the nature of work in the future. At each event, I listen carefully for any mention of one of the most powerful segments of the workforce who bring impressively high levels of innovation, productivity, and experience to the conversation — that being, older adults.

Sadly, I am always greeted with silence on the issue.

Diversity doesn’t seem to acknowledge age. I don’t hear mention of the possibility of hiring, retaining, or recruiting older adults as a possible solution. Repeatedly, older adults, an often underestimated and disregarded segment of society, lack recognition…..

Read my full article in The Toronto Star

By Helen Hirsh Spence, Top Sixty Over Sixty

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C12 Driver Training

Welcome to driver training for waste management systems, EPA Regulation 347 C-12 Driver Training Certification program.

This online course includes references to the Land Disposal Restrictions, better known as the LDR

It also encompasses the Transportation of Dangerous Goods Act or the TDGA

By the end of this course you will have a better understanding of Regulation 347 and how it applies to you, the operator  or driver of the vehicle, in relation to the waste you are hauling and the regulations surrounding those duties.

Click here for more information and course description.  Since it’s delivered digitally, it can be started at any time.  The date listed is simply the date of posting.

Register Here!

Presented by MySDS Inc.  

Contact: [email protected] | 1-855-282-4537 | 1-705-665-3719

 

 

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Free Webinar – Cultivating Collaboration

I am very excited to extend this special invitation to register for Emergenetics Canada’s Complimentary Webinar – Cultivating Collaboration– presented by Bridgit Parise, COO and Master Associate, Emergenetics Canada.

October 24, 2019 at 1:00pmEST / 10:00amPST.

Learn how to leverage the process of divergence and convergence to realize the potential of cognitive diversity.

Effective collaboration is much more than harmonious agreement or efficiency. Collaboration requires teams to navigate ambiguity, unearth bold ideas, and embrace new ways of working – one that harnesses the power of diverse perspectives and creative thinking to push past the obvious, safe solutions to the truly innovative ones.

Register Here.

If you have questions, please contact us at 905.636.0797

Gail Green
President
Emergenetics Ontario
[email protected]
(905) 636-0797 – Work | (905) 749-4444 – Mobile
www.emergeneticsontario.com

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Personality Dimensions

Personality Dimensions

November 21, 2019 – 9:00 AM-12:00 PM

Everyone is different, we come in all varieties. Understanding our own and others’ values, strengths, joys and stressors provides a great foundation for communication. Knowing the obvious—and not so obvious—ways we are different assures us that we are okay in our own uniqueness and that we aren’t alone in some of our habits.

Personality Dimensions® translates complex personality theory into everyday language. It creates a framework for understanding – not a pigeonhole. You will recognize temperament patterns that you are comfortable with and of the people that you know. But it is not about putting people into a box. Identifying differences and similarities through Personality Dimensions® doesn’t determine our behaviour – we make those choices.

Drawing on the results of current validation studies that includes participants from across Canada and years of observation of interpersonal preferences demonstrated in learning sessions, Personality Dimensions® fosters increased self-knowledge through a facilitated self-discovery model that will make a lasting positive impact.

To Register, please click here  

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3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp

3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp

November 13 – 15, 2019 – 9:00AM – 4:30PM

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. This program is designed with extensive research and insight from the public sector and has been delivered to numerous municipalities and government agencies with exceptional results.

Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by CCPC Global to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Available to be delivered and customized on-site. Call CSPN for additional details.

Accredited Courses Required

1-Day Delivering Responsive Customer Service

This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations

This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

To Register, please click here

 

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