TOWN OF PENETANGUISHENE
REQUEST for PROPOSAL
CS17-001 – Service Delivery Review
ADDENDUM NO. 1
This addendum has been issued by the Town of Penetanguishene Corporate Services Department to amend the title of the review from Core Services to Service Delivery.
The following sections are to be revised within the RFP document:
(RFP Title Page, Page 1)
(Table of Contents, Page 2)
(2. Purpose, Page 3)
(7.1 Background, Page 13)
(7.3 Project Phase Requirements, Page 13)
(Phase 2 – Environmental Scan and Overview of Municipal Environment, Page 14)
(Form of Proposal, Page 23)
Company: __________________________________________________________________
Reviewed By: ________________________________________________________________
Date: _______________________________________________________________________
Please acknowledge receipt of this addendum by email to the attention of the undersigned.
Jeff Lees, CPA, CGA,
Chief Administrative Officer
Town of Penetanguishene
RFP TITLE PAGE –
The Town of Penetanguishene
REQUEST FOR PROPOSAL
SERVICE DELIVERY REVIEW
CS17-001
Sealed proposals plainly marked as to the contents will be received by the undersigned up until 12:00 P.M. on Friday, June 9, 2017.
Town of Penetanguishene
Attention: Jeff Lees, CAO
10 Robert Street West
P.O. Box 5009
Penetanguishene, ON, L9M 2G2
Phone: (705) 549-7453 ext. 203
Fax: (705) 549-3743
Email Inquiries: [email protected]
Personal information is collected under the authority of the Municipal Freedom of Information Protection of Privacy Act and is necessary to receive and evaluate the submitted Request for Proposal. The use of your personal information will be restricted to the purposes described or for any consistent purpose. If you have any questions please contact Jeff Lees, CAO, Town of Penetanguishene.
The Corporation of the Town of Penetanguishene reserves the right to accept or reject all or part of any Proposal and also reserves the right to accept other than the lowest proposal and to cancel this Request for Proposal at any time.
TABLE OF CONTENTS
Town of Penetanguishene Service Delivery Review Request for Proposals
- Town of Penetanguishene Background Pg. 3
- Purpose Pg. 3
- Definitions Pg. 3
- RFP Process Pg. 4
- Proposal Preparation Pg. 8
- Additional Terms Pg. 9
- Project Requirements Pg. 12
- Proponent Response Pg. 16
- Proposal Format Pg. 17
Appendix A General Town of Penetanguishene Information Pg. 18
Additional Resources/Studies Pg. 20
Tender Forms
Receipt Confirmation Form Pg. 22
Form of Proposal Pg. 23
List References Pg. 25
- PURPOSE
The Town of Penetanguishene is seeking to engage a qualified consultant to take the primary role in the Service Delivery Review and provide specific recommendations on areas identified within the review that could realize efficiencies for the Town.
7.1 BACKGROUND
The primary objective of the Service Delivery Review is to have an external consultant review the Town’s service delivery, operational processes and organizational structure. Recommendations and opportunities developed as a result of this review should be designed to provide assistance to Council and Management in improving levels of efficiency and effectiveness as well as internal alignment of the organization, to ensure the Town is providing value to the community today, while also positioning it favourably to address future challenges and opportunities.
7.3 PROJECT PHASE REQUIREMENTS
The Town of Penetanguishene requires that the Service Delivery Review includes the following phases:
- Project Start-up
- Environmental Scan and overview of Municipal Environment
- Review of Current Service Delivery Model
- Review of Organizational Structure and Staffing Levels
- Benchmarking Analysis of Current Service Delivery
- Draft Final Report
Phase 2 – Environmental Scan and Overview of Municipal Environment
Review, summarize and provide recommendations on the major drivers/constraints pertaining to the areas identified below, based on best practises. Recommendations must recognize and reflect the unique characteristics of the Town of Penetanguishene:
- Conduct a Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis for the corporation using interviews and focus groups with Council, Senior Management and Staff.
- Roles and responsibilities of Council, Senior Management and Staff to ensure effective communications and decision making.
- Mechanisms to continue to foster and grow trust and confidence between Staff and Council.
FORM OF PROPOSAL
The Town of Penetanguishene is inviting proposals for the provision of professional services for a Service Delivery Review.
I/We, the Undersigned, having examined the Scope of Work, Project Requirements, Evaluation Criteria, Draft Agreement and Form of Proposal, do hereby offer to enter into an Agreement with the Town to undertake a Service Delivery Review for the following amount:
|
DESCRIPTION |
EXTENDED PRICE |
|
Project Submission Price (before taxes) |
$ |
|
13% HST |
$ |
|
TOTAL BID AMOUNT |
$ |
|
Per Diem Rate if additional items are required |
$ |
I, We ________________________________________________________________
(Name-Print) (Position)
of ___________________________________________________________________
(Company Name)
Dated at ________________________this __________ day of ______________, 2017.
______________________________________________________________________
AUTHORIZED SIGNATURE
______________________________________________________________________
STREET ADDRESS
______________________________________________________________________
CITY PROVINCE POSTAL CODE
______________________________________________________________________
TELEPHONE NO. FACSIMILE NO. E-MAIL ADDRESS
Receipt of all addenda shall be acknowledged by initialing in the space provided opposite each addendum received.
