Adobe Solutions – Live Webinar: The value of electronic signatures in government

When:  Thursday, July 28th at 2 p.m. EST – duration 60 minutes

Featured Speaker:  Steve Saman Solutions Consultant Adobe

Government organizations are transitioning to digital processes as they look for service improvements and efficiencies. Yet obstacles can arise when going 100% digital.

Electronic signatures are becoming the preferred way for organizations to transform the resource-intensive, manual process of securing signatures and approvals.

In this webinar you’ll learn:

  • The most pressing legal and compliance issues facing government agencies today
  • How electronic or digital signatures help streamline government processes while reducing compliance risk
  • The top considerations when evaluating e-signature solutions for your department
  • How simple it is to automate signatures and approvals across agencies and departments

To Register

 

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Announcing muniSERV’s New Look – Great News for Both our Municipal & Professional Members!

Announcing the Launch of our Newly Redesigned muniSERV.ca

MORE PARTNERSHIPS!

New “Find a CAO” database in Partnership with OMAA – connects municipalities looking for CAOs to the CAOs looking for interim or long-term CAO work

New RFP, Bids and Tenders Partnership with “bids&tenders” – provides our members with access to hundreds of opportunities daily

 

MORE FEATURES FOR MUNICIPALITIES!

Free suite of tools to quickly & easily find the consultants, CAOs and services you need in one convenient location.

Municipalities JOIN FOR FREE and in less than a minute have access to the full suite of tools.
Find & Sell Surplus Equipment
Post RFPs & CAO Job Ads
muniBLOG
Events Calendar
Municipal Innovations
And More!

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MORE BENEFITS FOR CONSULTANTS!

Boost your visibility – Search Engine Optimized (SEO) profile for online visibility Access to exclusive new marketing opportunities Extend your reach nationally – muniSERV is a 100% Canadian owned & operated company Access to hundreds of RFPs daily Special benefits & discounts to OMAA Sponsors/Associate Business Partners 

JOIN NOW

 

NEW CAO JOB SEEKER DATABASE!

Exclusive opportunity to showcase your expertise directly to municipal decision-makers

For as little as $9.99/month, get found by Canadian municipalities & find work

Extend your reach nationally – muniSERV helps you find CAO work

Special benefits & discounts for OMAA members

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See our full muniSERV newsletter 

 

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Enabling Millennials in Government

Public administrators face two imminent threats to their workforce: experienced Baby Boomer executives and staff are retiring, and their departments lack a deep bench of workers to fill the rapidly emerging vacancies.

We found this topic particularly interesting because it’s for these very same reasons muniSERV partnered with the Ontario Municipal Administrators Association (OMAA) to develop our new CAO Job Seeker database. 

Thanks to OpenGov for providing this complimentary e-book. You may need to sign up to download it but it’s worth the read and provides 4 strategies for developing the next generation of municipal leaders.  Administrators-Primer-Enabling-Millennials-in-Government-WP

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Municipal Innovators Community (MIC)

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The Municipal Innovators Community is excited to present the second annual MIC Conference:

September 27 & 28th in Burlington, Ontario

muniSERV is delighted to announce we have been invited to showcase our innovative site at the MIC Conference. Hope to see you there!

DAY ONE @ ROYAL BOTANICAL GARDENS

The day will kick-off with Drew Dudley, who will help you understand how everyday leadership can set the stage for a culture of innovation and creative thinking. Co-founder of Keyhubs, Vikas Narula will then reinforce the importance of influence and human connection. Finally, Jennifer Spear, President and Creative Strategist at Cleanslate Strategies, will deliver a unique workshop that will help you be a better problem solver, strategic planner and make innovation and creativity a reality in your workplace.

DAY TWO @ ART GALLERY OF BURLINGTON

Get ready to jump straight into ‘A Taste of White Space’ presented by Rick Boersma from Juice Inc. This workshop will demonstrate a cool way to capture innovation inspiration. The day continues with examples of innovative municipal programs and projects from across the country, presented by your municipal peers. Day two will wrap up with the CX Journey presented by Oracle. This is your chance to gain hands-on experience exploring this methodology and some real insight into the journey of your customers. 

 

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Why Organizations & Businesses Need An Acceptable Use Policy

Does your business have an acceptable use policy regarding office use of the Internet? More importantly, is your acceptable use policy (AUP) enforced, or is it a document that’s only seen upon the point-of-hire? Learn exactly why your company needs an AUP, even if you are just a small company with a handful of employees.

Download a sample “acceptable use policy” – Click Here.

What’s In an Acceptable Use Policy?

Acceptable Use PolicyAcceptable use policies outline when and how employees can use the business’ Internet access. Typically, these policies cover:

  • Purpose – The reason for the policy, from a business perspective.
  • General expectations – Here, place any general rules for Internet usage.
  • Acceptable use – This explains how employees are allowed to use the Internet.
  • Unacceptable use – This specifically calls out unacceptable uses of company Internet. It may focus on banning specific sites (i.e. social media) or on prohibiting behaviors.
  • Confidentiality and disclosure – Any business policies around confidentiality and disclosure of data go here.
  • Network use – Here place policies regarding user accounts, general accounts, and network boundaries.
  • Enforcement – The “teeth” of the AUP, this section lists when and how the enterprise will monitor network usage and punish violators.

Now that you have a refresher on what goes into an acceptable use policy, review why it is critical that you have one – even if you are a small business.

Why Small Business Need an AUP

The acceptable use policy protects your business from any legal actions, while clearly communicating to employees your expectations regarding their behavior.

It is far better to lay out acceptable usage and get employees on board early than to have to backpedal if something goes wrong. In a worst-case scenario, a staff member could introduce malware into the office environment visiting a site that would have been blacklisted – if you had an AUP in place.

An AUP may limit your liability around illegal file sharing. If your staff download ebooks, music, or video files from an illegal site, your business may be legally liable for this behavior. Can you afford to fight a file-sharing lawsuit?

Even if all downloaded media files are legal, your business may be paying to back up items that are personal in use. Additionally, if users are downloading large files, this hogs bandwidth. It may prevent staff from completing needed tasks quickly, by reducing the bandwidth available for legitimate uses. From a cost perspective, it’s worth the time to lay out policies regarding storage of file downloads.

It may seem obvious to block staff access to online gaming sites or pornography sites. Yet legitimate sites – YouTube, for one – can pose a big problem by hogging bandwidth and distracting staff from their duties.

Consider carefully which websites to specifically block. Aim to strike a balance between allowing staff access to information needed to do their job and enjoy a happy work culture and maintaining office productivity.

The best policies are not so specific that employees can easily loop around prohibitions, yet not so vague as to block or allow almost anything. Work with IT to create an AUP that is not only effective at reducing unwanted behavior and limiting your risk but can be enforced. To increase buy-in, consider sharing draft policies with staff and asking their opinion.

Once the AUP is final, distribute copies at an information session, answer any questions, and get staff signatures.

OnServe is the trusted choice for small businesses who wish to get ahead of the curve regarding IT tips and tricks. To learn more, please contact us at (613) 634-8125 or send an email to [email protected] for more information.

  • Article by OnSerVe/ Photo by ThinkStock photos

 

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Ontario’s Cabinet Shuffle

News Release – Ontario Newsroom

Strong Team Will Implement Plan to Create Jobs and Growth

40 Per Cent of Cabinet Members are Women

June 13, 2016 11:20 A.M.

Office of the Premier

Premier Kathleen Wynne today announced changes to her cabinet that will help deliver on her government’s top priority to create economic growth and good jobs.

At the halfway mark of the government’s mandate, Premier Wynne has chosen a strong team to implement her government’s ambitious, activist agenda. The cabinet named today at Queen’s Park represents continuity in several key portfolios, ten ministers taking on new roles and seven new members.

Women now make up 40 per cent of cabinet, reflecting the Premier’s commitment to take steps toward gender parity. Women make up 50 per cent of the Priorities, Delivery and Growth cabinet committee, responsible for tracking government priorities and steering the government’s four-part economic plan.

Deb Matthews remains Deputy Premier and, as Minister of Advanced Education and Skills Development, will lead Ontario’s transition to a knowledge-based economy. Mitzie Hunter takes on the role of Minister of Education, preparing our youngest learners for success. Together, Matthews and Hunter will focus on building the highly skilled workforce that is key to Ontario’s future economic success.

Matthews also becomes Ontario’s first Minister Responsible for Digital Government. In this new role, she will help Ontario become a North American leader in accelerating how citizens engage and interact with government through the power of digital technology.

Charles Sousa remains Minister of Finance, continuing to focus on the strong fiscal management that is keeping the government on track to balance the budget next year, in 2017-18, while supporting critical public services. Liz Sandals becomes President of the Treasury Board, with a mandate to deliver on the government’s program spending objectives, as laid out in the annual Budget.

Indira Naidoo-Harris becomes Associate Minister of Finance responsible for the Ontario Retirement Pension Plan, designed to close the retirement savings gap for millions of workers.

Michael Chan will lead Ontario’s first stand-alone Ministry of International Trade, reflecting the province’s commitment to create jobs and growth through strong global trade partnerships.

Bob Chiarelli becomes Minister of Infrastructure. The Ministry of Infrastructure is now a stand-alone ministry, responsible for the implementation of the province’s historic $160 billion investment in roads, bridges, schools and hospitals. Dr. Eric Hoskins remains Minister of Health and Long-Term Care and will continue to implement Ontario’s Patients First: Action Plan for Health Care. Recognizing the integration of long-term care within the Action Plan, the Minister of Health and Long-Term Care will have full carriage of the province’s integrated health care system.

Glenn Thibeault becomes Minster of Energy, committed to building a safe, clean, reliable and affordable energy system.

Laura Albanese becomes Minister of Citizenship and Immigration, focusing on the province’s immigration strategy and refugee resettlement program.

The government’s economic plan is working. At the halfway mark of 2016, indicators and forecasts show that Ontario’s economy is continuing to grow and create jobs. Ontario’s economy is forecast to remain among the strongest in Canada. In 2015, the unemployment rate dipped to its lowest level since 2008. The minimum wage increased and average wages grew faster than inflation. The province attracted half of all venture capital in Canada.

Ontario high school graduation rates are now more than 85 per cent and postsecondary enrolment continues to climb.

Last year the province announced support for more than 325 infrastructure projects across all regions, which are helping to create good jobs. Year-over-year, the province continues to create jobs, most of which are full-time and in above-average wage industries.

The government’s four-part economic plan to build Ontario up and deliver on its number-one priority to grow the economy and create jobs includes investing in talent and skills, including helping more people get and create the jobs of the future by expanding access to high-quality college and university education. The plan is making the largest investment in public infrastructure in Ontario’s history and investing in a low-carbon economy driven by innovative, high-growth, export-oriented businesses. The plan is also helping working Ontarians achieve a more secure retirement.

Quick Facts

  • There are 30 members in the new cabinet.
  • There are seven new cabinet members, including five women.

See full release: http://bit.ly/1tqjn8c

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Partnership Brings Free Ontario Traffic Manual Training to Ontario Municipalities

Frank Cowan logoFrank Cowan Company, in partnership with Ontario Good Roads (OGRA) and the Association of Ontario Road Supervisors (AORS), will provide Ontario municipalities with free technical training on Ontario Traffic (OTM) – Book 6.

“We see numerous claims alleging non-conformance with the OTM, such as improper signage, lack of pavement markings and poorly placed chevrons”, says Barb Szychta, VP, Risk Management Services at Frank Cowan Company. “We decided to take the lead and help municipalities close off a litigation avenue by providing a series of training workshops”.

The sessions will educate participants on the various types of claims that are being reported, the principles of positive guidance, the types of hazards requiring road signs and the principles that must be followed when placing a chevron alignment sign. Municipalities with predominately rural roads and/or a rural/urban mix will benefit the most.

“Correct signage and monitoring to ensure we are meeting our MMS obligations is a related essential component of road safety”, says Robert Burlie, President of Ontario Good Roads Association. “OGRA is pleased to partner with Frank Cowan Company in bringing this important training initiative to municipalities, and we hope many of our members will take advantage of this unique opportunity to enhance their knowledge of the Ontario Traffic Manual.”

Greg Demers, CRS-I, AORS President says, “To keep roads in a state of repair is not just limited to providing a safe driving surface. The duty of care for Municipalities extends to the road design which includes pavement markings & placement of correct signage to provide positive guidance for drivers. AORS has partnered with OGRA and Frank Cowan Company to provide a series of essential Ontario Traffic Manual/OTM (Book 6; Warning Signs) training courses for Ontario public works personnel.”

About Frank Cowan Company

Frank Cowan Company is a Canadian leader in providing specialized insurance programs, including risk management and claims services for municipalities and public service, healthcare, education, community, children’s and social service organizations across Canada. Proven industry knowledge, gained through 87 years of partnering with insurance companies and independent brokers, gives Frank Cowan Company the ability to effectively manage the necessary risk, advisory and claims services for both standard and complex issues. Frank Cowan Company’s head office is located in Princeton, Ontario with a branch office in Cambridge, Ontario. Clients and broker partners receive support out of both locations. For additional information about Frank Cowan Company visit www.frankcowan.com.

For more information :

Organization: Frank Cowan Company www.frankcowan.com Contact: Caryn McLean Manager, Marketing and Communications Tel: 1-800-265-4000 ext. 55344 E-mail: [email protected]

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Are Canadian mayors equipped to innovate?

courtesy of Kate Graham

courtesy of Kate Graham

Where does municipal innovation come from?

Well, it comes from many places. It can emerge from the community, by residents advocating for a new policy direction or change in service delivery. It can come from municipal staff, in finding new ways to tackle old problems or exploring uncharted frontiers.

It can also come from elected officials. Mayors and councillors have a unique vantage point from which to understand the challenges facing communities and municipalities. They are often the front line for hearing about new ideas, issues, and concerns from community members and administrators alike.

Mayors, in particular, are expected to keep their finger on the pulse of the community and the municipality. Mayors are often the only official elected to represent the entire community, and they occupy the top leadership position within the municipality. Arguably, mayors could be in one of the best positions to spark innovation in local government.

Unfortunately, this doesn’t exactly fit with how mayors in Canada are portrayed. If you were to ask a group of academics about Canadian mayors, you would quickly hear phrases like ‘weak mayors’ and ‘just one vote on Council’. The literal textbook answer is to point to the relative weakness of local government in Canada, and argue that by extension our leaders have limited capacity to be agents of change or innovation in our communities, and in our country.

I’m not so convinced.

There are examples where Canadian mayors – individually and collectively – have exercised extraordinary influence, shifted national dialogues, and provided defining leadership on issues within Canadian communities and beyond. However, as anyone who has worked in local government will tell you, there are also examples where our political leaders find themselves powerless, for a wide variety of reasons, and unable to execute on even a modest agenda. We can point to cause and effect with respect to specific situations, but at a more general level, do we really understand the role and power of mayors in Canada? How much power do Canadian mayors have to be agents of change, to lead our cities, to spark innovation?

The honest answer is that we do not.

Despite the significance of their position, there has been remarkably little study about the role and power of Canadian mayors. There is no ‘job description’ for Canadian mayors; in fact, there are more than 50 pieces of provincial legislation in Canada prescribing duties of mayors, not including municipal bylaws. A surprisingly small volume of literature exists on the topic. Mayors hold unique leadership positions, unlike the roles of leaders in other levels of government in many important respects – and yet the position has rarely been studied in its own right. To date, there has not been a comprehensive study of mayors in Canada, or an exploration of the diversity in the role across Canadian cities.

In April 2016, a new research study was launched to begin to address this important gap by engaging in the first broad study of the role of mayors in Canada. The Mayors Project (see: mayorsproject.ca) investigates how the role of the mayor varies across Canada’s cities.

Importantly, this project is not about the people who are mayors; rather, it focuses on the role itself. The study is based on a sample of 10 Canadian cities, selected by virtue of being the largest in each province, and draws on extensive literature and legislative reviews, an institutional analysis, a survey of 12,000 Canadians, and elite interviews with mayors and the people who work most closely with them.

At its core, The Mayors Project is about building a uniquely Canadian understanding of the role of the mayor, and seeking new insights into the nature of political leadership in Canada’s cities.

Before we can understand the capacity of our mayors to innovate, perhaps we need to step back and first understand their role and the powers they hold. Before we can expect them to be agents of innovation, we should ensure they are adequately equipped to do so.

Almost every big issue facing Canadians is, in one way or another, a local issue. Mayors may be uniquely positioned as innovators who can help address the most significant issues of our time. However, they are also among the least understood leaders in Canadian politics. It’s time for us to build our understanding of our mayors in Canada’s unique context.

Kate Graham is the Director of Community & Economic Innovation at the City of London, and is a PhD student at Western University studying local government and urban politics. Kate’s dissertation, known as ‘The Mayors Project’, examines political leadership in Canada’s cities, specifically focused on the role of the mayor.

You can follow the project online at www.mayorsproject.ca

 

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Ontario’s New Sexual Violence & Harassment Action Plan – Is Your Organization Prepared?

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HRSP logo“ANY TIME THAT A SEXUAL HARASSMENT COMPLAINT COMES UP, IT HAS TO BE TAKEN SERIOUSLY. IF IT’S NOT ADDRESSED IN AN APPROPRIATE WAY, AN EMPLOYER COULD FIND THEMSELVES LIABLE FOR SIGNIFICANT DAMAGES.” – CRAIG STEHR, NELLIGAN O’BRIEN PAYNE LLP

On March 9, 2016, the Ontario government’s new Sexual Violence and Harassment Action Plan Act (“Bill 132”) passed Royal Assent and became law. Bill 132 amends the Occupational Health and Safety Act and requires employers to create, or revisit their Harassment/Workplace Violence Policy and program.

The Bill provides for an expanded definition of Workplace Harassment, first introduced in 2009 with Bill 168 (Violence/Harassment in the Workplace). With recent judgments of $150,000 and $300,000, being awarded for two different workplace sexual harassment/assault cases, employers can no longer afford to ignore this legislation and must ensure their policies/practices correctly reflect what is required.

Some of the main impacts to Employers are:

  1. A new statutory duty for employers to investigate “incidents and complaints” of workplace sexual harassment, so an employer is required to investigate even if there is not a formal complaint made.
  2. A Ministry of Labour inspector can order an employer to conduct an investigation by a third party, if there is an incident and the employer fails to investigate, or if it’s determined that the investigation was biased, failed to include the necessary parties, or was otherwise flawed.
  3. Under the new legislation, both parties must be informed in writing of the investigation results and of any corrective action, even though employers are not currently required to prepare written reports, or inform anyone of the investigation results.

Employers must ensure that:

  • They have a Workplace Violence & Harassment Policy and Program in place (That reflects the new wording), which includes wording on workplace investigations that complies with Bill 132
  • They have trained all their employees on these policies and programs
  • This policy is reviewed annually (For employers with 6 of more employees)
  • Someone has received training on investigating workplace harassment complaints; or should have access to an unbiased third party that can investigate complaints
  • They train all supervisors on workplace harassment so they can identify “incidents and complaints” of workplace harassment.

In addition, amendments made at Committee include:

  • The Ministry of Training, Colleges and Universities Act and the Private Career Colleges Act, 2005 will now permit the surveying of students/others on the school’s sexual violence policy. They will also require an annual report on the incidents/complaints of sexual violence made and the programs developed to promote awareness
  • A change in the definition of “sexual violence” applicable to community colleges, universities and private career colleges to include an act targeting a person’s gender identity or gender expression
  • A new requirement in the Occupational Health and Safety Act that an employer shall consult with the committee or a health and safety representative, to develop/maintain a written program to implement the workplace harassment policy
  • The Bill should be consulted for coming into force information. HRSP is experienced with policy development and training on this new legislation. If your organization needs help with implementing the requirements of #Bill132, please give us a call at 416-564-0174.

Andrea MacLean, CHRP is the Managing Director for HR Strategic Partners, an HR Outsourcing and Leadership Coaching company. You can follow HR Strategic Partners on Twitter at @HRSP_CA, or check out their website at www.hrstrategicpartners.ca.

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Don’t miss CSPN’s Leadership and Coaching Retreat

Don’t miss CSPN’s Leadership and Coaching Retreat – June 15-17, 2016

$300 Savings for Public and Not-for-Profit Sector

2016 Retreat - MuniSERV Apr Ad

Come mix business with pleasure in a picturesque setting and find the perfect balance of productivity and relaxation!

“Leading and Coaching with Impact” is an exclusive CSPN certification program designed to educate leaders who want to make a difference. Tailored for professionals required to lead and coach others, the “Leading and Coaching with Impact” accredited workshop helps shape individuals with the integrity and capacity needed to build effective and dynamic teams all while enjoying the relaxed and beautiful surroundings of Nottawasaga Inn.

Discover and Learn:

  • Lead others with or without authority
  • Coach others for peak performance
  • Learn the secrets of effective leadership
  • Deal with multiple generations
  • Put EQ to work for you

 

Space is limited – reserve your spot today! Learn more about CSPN and how to register.

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