Ontario State of Emergency Returns – What You Need to Know

January 12, 2021

Municipal Employer Update – State of Emergency Returns

Further to Premier Ford’s announcement January 12th, the Province is returning to a State of Emergency, effective Thursday, January 14th. Though public health measures and restrictions have been in place throughout the pandemic, Ontario has not been in a State of Emergency since July 24, 2020.

We note below only the changes that will come into place Thursday (all current Grey Zone lockdown measures remain in effect as now). These measures will continue until at least February 11, 2021:

Employers must ensure that employees who can complete their work from home do so. Employees are not to attend work unless the nature of their work requires them to be on-site at the workplace (for example manufacturers, retailers offering curbside pick-up etc.)
For employees that must attend work, face masks are mandatory in all workplaces even in instances where physical distancing can be maintained. Masks must be worn outdoors if the workplace does not allow for 2m (6’) of distancing.
Outdoor gatherings are reduced from a maximum of 10 people to 5 people.
Schools will remain closed until February 10 in Windsor, Toronto, Peel, York and Hamilton regions.
Previously announced school re-openings remain as scheduled until further notice.
Daycares remain open to non-school age children.
Retailer and restaurants may provide services as they do now but may only remain open from 7am to 8pm (liquor, beer stores, 9am to 8pm). Reduced capacity restrictions are being applied to big box stores.
The 7 a.m. to 8 p.m. restriction does not apply to grocery stores, pharmacies and health care facilities.
Car dealers may remain open by appointment only (as now) but only between 7am and 8pm.
Non-essential construction is restricted, including below-grade construction, except for surveying.

Importantly, Ontario has not imposed a general curfew on citizens (as Quebec elected to do by forbidding citizens from being outside their home after 8pm without an essential reason).

As always, if you have questions or need assistance, please contact our offices anytime (while we are working virtually, emails and phones are being monitored at all times). New developments are expected and we will continue to keep you updated.

SHRP LIMITED

925-550 Skyway Drive (Airport Road)

Peterborough, Ontario K9J 0E7

705-400-714 | [email protected]

www.savinohrp.ca | www.hrlive.ca

Covid-19 Increases HungerCount

January 11, 2021

The Covid-19 economy has reduced quality of life for many impacted by the pandemic. Individuals struggling with food security and mental health will increase. Innovative digital solutions can help collect data and apply data science to provide guidance on how best to manage the crisis with the resources in your community using proactive strategies that cost less and deliver better outcomes.

The Institute for Smarter Government can show you how.

Food Banks Canada monitors hunger across Canada each year with data collected from 4,934 organizations. There were over 1 million visits to Canadian foodbanks in 2019 delivering over 5.5 million meals. This was an increase of 47% over 2018. The pandemic will accelerate visits to the foodbank in 2020 and 2021 with an increase in mental health concerns at the same time.

In 2019, 57% of those requiring help with food were on social assistance, 48% came from a single adult household. One in eight were unemployed.

When Food Banks Canada annual survey HungerCount 2019 asked agencies what their clients’ main reason was for accessing a food bank, clients shared that their social assistance or benefits were too low. They had low or delayed wages. Some had lost their job and were unemployed or did not have enough hours. These four areas of concern accounted for 80% of those individuals requiring assistance from a food bank.

That was in 2019. With Covid in 2020 and now 2021, the economy will hit those living on the edge the hardest. Many families and single adults have less household income. Unemployment and reduced hours with lower pay will greatly accelerate the number of single adults and families arriving at the food bank in 2020/2021.

Foodbanks HungerCount 2019

There are over 1.1 million Canadians receiving welfare and over 2 million if you include those with disabilities and mental health issues. The Canada Community Health Survey shows food insecurity has a statistically significant relationship with mental health variables.

The connection between food insecurity and mental health is greater with single person households now accounting for 48% of all households served. One in three of the single adults lives in poverty. Since 2016, seniors over 65 mostly with fixed incomes requiring an expansive array of expensive medications have increased visits to the food bank by nearly 30%.

Close to one in five single adults experiences food insecurity and many of those need support from a food bank to make ends meet. Many within this group have mental health issues that are exacerbated by poverty and low income. Many have mental health issues that go untreated for lack of supports available to them, are stuck in a cycle of inadequate social assistance or disability-related supports, or have lost a job and have nowhere to turn for new training and education programs to re-enter the workforce.

When the rent and wage subsidies transition back to the pre-covid economy, the need for food bank support will increase. Mental health and a range of other human service issues will surge.

Food Banks Canada will conduct research March 2021, across the nation to collect data from each community. Short term solutions will help address the immediate need for food while longer term solutions will focus on policy and try to address the question why. #BellLetsTalk offers some great Covid 19 resources to help everyone get through this together.

Canada is now seeing over 8,000 new case of the coronavirus each day. This is four times the rate when the pandemic started in 2020. Vaccines will help reduce transmission. This will take time.

Each community needs to understand how best to serve their population with the resources at hand. Innovative digital solutions can help begin collecting data in a client centric manner that makes it easier to apply analytics and create prescriptive programs that deliver better outcomes for less.

The Canada Healthy Communities Initiative makes it possible for every community to apply for Infrastructure Canada funding starting January 2021.

Be smart and get ahead of the Covid crisis. #Buildbackbetter Find out how to submit your proposal for funding at February webinar. Details will be posted shortly.

How Will You Deliver Effective Training in 2021?

December 18, 2020

What is the most important HR training topic for 2021?

If you are an HR Leader or CAO, how will you invest your Learning and Development budget to get the maximum benefit for your team? Read on to see how over 1000 HR and L/D professionals answered this question. Their answers may surprise you.

These topics are crucial to the well being of organizations and their staff. There is an underlying challenge that many HR professionals face. This is, in part, due to the challenges presented by COVID-19 and the various restrictions and changes brought about by the pandemic.

The Blanchard survey found a number of themes emerging among HR Professionals. These are:

Successfully making the shift to virtual and online learning
Helping a workforce struggling emotionally with implications of COVID-19 and working remotely
Concerns about their L&D jobs

Do you agree with these, and the ranking order?

In many ways, these challenges can create a ‘Perfect Storm”. Many organizations were unprepared to make the shift to online learning, and as a result, the effectiveness of this mode of Learning and Development is suspect. In fact, the respondents indicated that while 53% of their training is now done virtually, many felt that it was less effective than in-person training.

How do you feel about the effectiveness of your transition to online training?

Given the constraints and challenges many smaller Municipal HR Departments face, it raises the question of how to effectively provide the training necessary. Many HR Departments are already facing the challenge of providing basic training, without the added challenge of having to pivot this online. Over 60% of the respondents said that a lack of the resources, and proficiency in developing eLearning resources, would be major constraints.

How will you pivot your training, and ensure that you continue to provide the best results?

One solution is to look to support professionals who have the training material and are equipped to provide high-quality online resources to help meet your targets for 2021.

If you would like more information, feel free to contact me to see how we can help you deliver top-quality training during this challenging season.

Email me at [email protected]

*Statistics and other information taken from The Ken Blanchard Company’s Report 2021 Trends: Learning and Development in a COVID World

Physical Security Risk: know how to assess it

December 17, 2020

Many small to medium sized business (and even large enterprise businesses) and government, have limited budgets, let alone spending a lot on risk and security.

Before you do go and spend a lot of capital on risk and security mitigation measures (aka security cameras, access control, bars and locks, lighting, training, fencing, etc.), you need to know what you’re buying for.

That is, you need to know what risks you are addressing.

Having a Risk Assessment completed on your municipality narrows the focus of your spending and aligns your purchasing with the specific types of risk and security mitigation measures you need.

To get a little technical…Risk assessment is the overall process of risk identification, risk analysis and risk evaluation. It involves the process of identifying internal and external threats and vulnerabilities, identifying the probability and impact of an event arising from such threats or vulnerabilities, defining critical functions necessary to continue the organization’s operations, defining the controls in place necessary to reduce exposure and evaluating the cost of such controls.

That is a mouthful. Let us break this down a bit.

If you have a threat, but there is no vulnerability, then there is no risk.

If you have a vulnerability but no threat, no risk.

Perhaps something many can relate to, you went online and purchased some products, and they are set to be delivered to your home. And no, we are not going to discuss online security…a topic for another day perhaps.

The packages are delivered to your home. But because of your daily routine, errands, off to the office, or shop, you are not always home. The shiny object is the packages just delivered. The vulnerability or sometimes referred to as a gap, is you are not home, and the packages now sit on your front step unattended. The threat, someone will take those packages right from your front step.

So, going back to the assessment. The key is once you know what your largest threats are (and yes you need to be able to determine that), it is important that you take action (implement risk and security mitigation measures) to lower your vulnerability.

Why not eliminate the vulnerability?

Great question, thanks for asking.

Eliminating the vulnerability may not always be possible.

Some business sectors and industries simply have built-in threats. But, if we focus on lowering the vulnerability, we lower the risk of a loss.

The assessment is complete, and we have identified risks. The next important step is finding the risk and security measures that are going to be the most effective in mitigating the identified risk. These measures come in all different shapes and sizes, video surveillance, locks and safes, lighting, security focused training, etc.

Where in doubt, reach out to us or find your trusted Independent Risk and Security consultant.

Yes, we highlighted Independent. That is definitely a topic for another day.

It all starts with a conversation.

We can Help.

Plan the Work. Work the Plan.

Should your Municipality need assistance, contact Michael White Group today, and we will be happy to answer your questions or provide quotations.

Getting Ahead of COVID-19 with Data and Analytics – Are You Ready?

December 17, 2020

Communities across Canada were excited to hear the news that shipments of vaccine arrived and front-line workers and seniors were first in line to receive the vaccinations that will eventually make its way across Canada to every citizen in a very large country. Logistical issues aside, the Canadian Armed Forces will ensure that delivery of this life saving miracle arrives safely in each community.

It will take months before everyone is vaccinated. Projections suggest it may take until September 2021 before the largest vaccination program in Canada’s history is complete. Each municipality has a responsibility to care for those most impacted during this time. Our immediate attention turns to the hospital and front-line workers as communities slide into the red zone with lockdowns and governments asking each hospital to have an additional 10-15% surge capacity on standby for the expected increase in Covid-19 cases arriving at emergency centers.

The impact of Covid-19 will extend beyond the visible health issues and arrive in your community with an increase in demand at the food bank. Hunger is the canary in the coal mine acting as a lead indicator of social health or social determinants of health (SDoH). Social health will play an active role in who shows up in the medical or justice system in the coming months. You only have to ask your local food bank if demand is increasing and they will describe not only demand but location and demographics of those in need. Families without a job, a place to call home, food, medical assistance, family support, domestic violence, increased substance use and a host of other issues all increase and play a significant role in how whole person care is applied.

When social services and medical services work independently, the cost per patient increases and the path to better outcomes extended. Minister of Diversity and Inclusion and Youth Honourable Bardish Chagger who is a science graduate and a believer in using outcomes to help improve programs, participated in our webinar last week. See the link in this blog. As discussed in the recent webinar, the federal government is looking for ways to help communities do more with less using an evidence based approach. Data science is one of the keys to delivering better outcomes for less.

Data and analytics will help communities across Canada better understand the problem and work together to discover the best approach using the resources at hand.

Infrastructure Canada is offering communities $31 million over the next two years to develop innovative digital platforms that will help those most impacted by Covid-19. Over 200 communities attended last weeks webinar. That is 200 communities ready to create a proposal and submit for approval January 2021.

Each community has been somewhat sheltered from the next wave of Covid-19 economic, health and social collateral damage with generous but temporary federal assistance. The economy in many communities has shifted and in some cases permanently to a different business model.

Not everyone will find it easy to pick up where they left off. As Canada begins to build back better, all 3200 communities should be thinking of how they use data to create proactive strategies and shield their constituents from the continuing Covid-19 collateral damage.

Let me know if you want to discuss your digital transformation as we build back better with funding using innovative digital solutions. Project submission starts January 2021.

Contact Athena Software for more information!

A Municipality’s Culture: Performance-Values Management

December 9, 2020

This cloud-based Human Resources Information System (HRIS) platform is two dimensional. Specifically, the municipality’s Performance Expectations and also the municipality’s Cultural, Behavioural, and Values Expectations.

This HRIS platform measures and focuses on an employee and/or manager successfully achieving the municipality’s performance expectations and also their alignment with the culture, values, behavior expectations of the organization.

This, information-rich HRIS provides a centralized, user friendly, comprehensive system of employee information to provide managers and employees with several dimensions of support and develop progress information such as their individual action plan and goal management; 360 degree feedback; individual modifications required; recognition and celebration of their achievements; and several other key performance indicators (KPI) critical to achieving one’s fullest potential in the organization as an employee and/or manager during their employment journey or during onboarding.

The result is to achieve continuous feedback to facilitate clarity of purpose, understanding, and the integration of a plan of action between a manager and an employee; inspiring staff since they feel engaged, supported, and coached on becoming more successful; employees feeling that their viewpoints are respected during a development and coaching process; increases employee workplace satisfaction; increases retention of high performers; identification of areas where an employees needs support to become more successful within the organization; and provides a “Performance-Values Matrix” diagram showing an employee and their manager where the employee is positioned on achieving the performance expectations and the cultural/values/behavioural expectations of the municipality.

If you would like more information, feel free to contact me or visit the Cultural Tools tab of our website https://crossculturalconnecting.com where additional information is provided as well as a link to a demonstration video.

Bill Dennis, B.Com., MBA, CSP(Distinction)

President & CEO, Cultural & Generational Training

Burlington, Ontario

[email protected] https://crossculturalconnecting.com

Part 3 – How much Space is enough?

December 8, 2020

How much Space is enough?

It was hot and humid day in Bujumbura, Burundi.

The mini-bus was loaded and we were ready to drive to our destination in Ijenda.

To our surprise the bus stopped to pick up some more passengers even before we left the city. The air in the bus got warmer as we crowded together.

We continued our trip upcountry.

Over the next few hours the bus made multiple stops. More people got on, but nobody stepped off.

We were amazed how many passengers managed to squeeze into that bus before we arrived at our destination. The bus was way beyond fully loaded. The closeness cramped our North American sense of personal space.

Growing up, we all learn about appropriate physical space.

COVID-19 has expanded our personal space even more. Two meters is the new normal. This brings new challenges.

With Social Distancing policies in public areas we have lost what is called Personal Distance Space. Generally, the North American sense of space suggests the following rules apply:

Intimate Distance (touching to 45cm)

Personal Distance (45cm to 1.2m)

Social Distance (1.2m to 3.6m)

Public Distance (3.7m to 4.5m)

Previously we would have conversations in public within the Personal Distance Space.There are some key reasons this is such a vital space. Here we can better hear the other person, pick up expressions and notice their eye movements in more detail. The use of handshaking was a way of appropriately entering into this Personal Distance Space in order to initiate a more personal connection.

Here are two key concerns to be aware of in the present reality:

Without the handshake we need to establish a connection without entering the Personal Distance Space.

Increased distance and masks are making it difficult to pick up the nuances of what the other person is communicating. This means we will need to ask more questions.

Listening has become more important with the loss of the visual cues.

Since public speakers are even further removed from their audiences they need to adjust in a number of ways. It may be necessary to adapt some of these techniques in order to communicate across the gap. For example:

– our gestures may need to be more pronounced

– be aware that our words don’t have the supporting facial expressions

– speak more clearly, watch our tone and increase volume

– appropriate eye contact is going to be essential

– be more patient with each other, as we are learning to communicate in a new way

By the way, we thoroughly enjoyed the trip. The atmosphere on the bus was positive and people were enjoying themselves.

This is a reminder that it is possible to adjust to new spaces and still communicate effectively if we have the right attitude and skills.

Is your team being challenged by social distancing?

If you want to improve your communication and presentation skills, let’s talk.

We offer great team building workshops to improve your communication.

Eduardo Heinrichs

[email protected]

muniSERV and LXM LAW LLP Announce Partnership

November 27, 2020

For Immediate Release – November 25, 2020

muniSERV and LXM LAW LLP Announce Partnership to bring enhanced membership value to clients of both organizations!

muniSERV.ca and LXM LAW LLP have joined forces to bring even more value to our respective customers and members by providing them with enhanced access to municipal procurement expertise as well as integrated savings!

Both companies offer powerful resources that have been developed to help municipalities throughout Canada. By working together, muniSERV and LXM LAW LLP are able to foster connections between municipalities, help build procurement capacity and provide unique opportunities and savings to muniSERV members.

Our partnership will provide a platform for muniSERV members to share lessons learned and best practices in municipal procurement while offering muniSERV members discounted rates on services.

LXM LAW’s monthly open call-in shows will provide muniSERV members exclusive access to experts to answer their specific questions on procurement.

Watch for dates and times of these upcoming call-in opportunities in the Events section on muniSERV.

For more information about muniSERV.ca and LXM LAW LLP, contact:

Lise Patry, Partner

613.601.6333| [email protected]

www.lxmlaw.ca

Susan Shannon, Founder & Principal, muniSERV

855.477.5095 | [email protected]

muniserv.ca

ABOUT LXM LAW LLP

LXM LAW LLP is a multi-disciplinary Canadian law firm that offers legal and consulting services for procurement and contracting needs. LXM LAW LLP has in-depth experience in Canadian municipal procurement through our experienced professionals.

Our legal and consulting professionals have been on the frontline of public procurement for decades. We’re exceptionally well-versed in both the legal and business aspects of procurement and contracting, including policy and procedure development for organizations of varying sizes and scale.

ABOUT muniSERV

muniSERV is a uniquely original online platform that masterfully connects Canadian municipalities and the municipal businesses that serve them. Our membership continues to grow with now over 1,800 municipal and professional members across Canada.

Drawing on the 25 plus years of experience of the owner as a municipal administrator, puts muniSERV in the unique position of understanding how to bring an innovative business perspective to municipalities while at the same time helping the private sector gain a better understanding of municipal operations.

The Communication Advantage Part 2

November 27, 2020

Have you ever heard the words, “Watch your tone!”?

Are you sending the right message?

Are people hearing what you mean to say or are they only hearing how you say it?

In our last blog we looked at how our facial expressions communicate. (https://www.linkedin.com/pulse/working-improving-your-communication-watch-what-you-dont-ed-heinrichs/)

In this article we will look at Paralinguistics and how they can help or hinder our communication.

Pitch: Does your voice tend to go up if you are nervous or angry? You can develop the ability to control the pitch of your voice to maximize effective communication.

Each of us are able to speak within a vocal range, and vary the pitch. This ranges from the higher, nasal tones to the richer resonant tones that come from within the chest. Many studies indicate that speaking from the lower range instills greater confidence in the listener.

Pace: Are you speaking at a reasonable rate or does it sound rushed? Are you slowing down or
pausing at appropriate points in your presentation? Reserving the increased pace to bring additional
energy and suggest passion will enhance your speech.

Are you intentionally adding moments of silence? These pauses can be as powerful as the
words spoken. Think of the rests between the notes in a piece of music.

Volume: What do we do when someone whispers? We instinctively lean in to hear what is being
said. A whisper can be amazingly powerful since it connotes a secret or special knowledge.
How can you use this as a way to draw in the audience?

Timbre: Timbre refers to the quality of the sound as it is perceived by the listener. It is often
used to describe musical instruments and is distinct from pitch or volume. As an example, compare
Kermit the Frog’s voice to the voice of Morgan Freeman.

Are you using ‘upspeak’ and is it undermining your communication? Raising the voice at the end
of a sentence can transform a statement into a question.

The Power of Prosody! This is the application of all these elements into engaging and effective
communication. Dreary dull, unvaried or monotonous delivery of what could be great content is
going to effectively undermine the entire presentation. A varied, energetic tone can serve to effectively
help communicate ideas.

Remember when you were told to “Watch your tone!”? Those are words worth paying attention to.
What is the next right step in your ascent toward your communication advantage?

We are here to help you succeed.

NB: For a more in-depth consideration of this topic check out:
https://www.scientificamerican.com/article/how-paralinguistic-cues-can-help-you-to-persuade2/

Municipalities Build Back Better With Whole Person Care

November 25, 2020

There is a lot of talk about a Build Back Better approach in our communities during the Covid 19 pandemic. One strategy that helps address those in need is a Whole Person Care approach using a digital platform to collect and measure outcomes for wrap around programs which can be fully funded under the new Canada Healthy Communities Initiative.

With the arrival of Covid 19, the amount spent on healthcare is increasing in every community. While the amount invested in healthcare is increasing, municipalities are spending up to 25% of their healthcare costs to support non-value add aspects in their healthcare system. Value-based care models help optimize what is spent to get the best outcomes. How do communities do more with less as Covid 19 increases health and economic risk? In the short term we will need to work together with what we have and find ways to get better outcomes for less.

We know that Covid 19 is accelerating value-based healthcare approach in communities. Whole-person care is not far behind.

Whole person care describes a wrap around approach that addresses complete physical health, behavioral health and social wellbeing. Communities that work together as a team to provide care for individuals with poorly managed conditions including diabetes, heart disease, obesity and COPD are better equipped to improve health outcomes for less. Helping to manage care for this population most at risk relies on seamless information exchange, tele-health, care co-ordination and consumer engagement. All of these conditions are closely related to the social determinants of health.

Post acute care including home health, hospice and senior living facilities and human service including community mental health centers, addiction treatment centers and social service agencies in every community need to have the technology and skills to work as equal partners. Every community now has a chance to build back better with whole person care.

Whole person care gets even better when amplified with data science and analytics that are driven with a prescriptive approach to patient care. To prepare our communities to deliver better outcomes during the pandemic, municipalities need to look at systems that offer interoperability – a framework that supports bidirectional exchange of data across systems and providers of care, a network to network bridge, policy agreements, discrete data and support for client consent and sharing that consent with others.

Consumer engagement with a patient portal makes it easier for hospitals and physicians to work with clients. Automated referrals, tele-health and patient information integration create a public care eco-system that serves the public in Covid 19 times. Building Back Better with the help of funding from the Canada Healthy Community Initiative makes it possible to accelerate the care you need in every community. Let us know if you need help with your digital transformation as you build back better in your community.

Learn more: Contact Athena Software

We connect municipalities and the businesses that serve them.

muniBLOG: Administration