The world is full of mediocre leaders, and I am one of them. But I don’t want to be mediocre, and I don’t believe I’m condemned to a life sentence of mediocrity. Most of all, if I have any compassion …

As a steward of taxpayer dollars, municipal buyers face tremendous pressure to get the best price for your organization. This keeps the tax burden low amid always tight budgets. The mantra often heard is “do more with less”.  Often the …

Municipalities are missing out on the full potential of market-based tools! Municipal governments are facing multiple, growing, and overlapping challenges. Yet, there are tools available to address these challenges that are not being used to their full potential. Market-based policies …

The Benefits of Lean and Continuous Improvement for Municipalities By simplifying working practices and minimizing inefficiencies, continuous improvement (CI) techniques enable municipal organizations to save money and increase quality, without reducing the level of service offered to citizens. Leading Edge …

“There are only two types of companies: Those that have been hacked, and those that will be.”,  Robert Mueller, FBI Director, 2012 Executive Summary In 2018, many municipalities in North America fell victim to cyber-attacks, and in particular ransomware. This …

You know muniSERV is a powerful online platform that helps consultants/professionals and municipal service providers showcase themselves directly to municipal decision-makers. Your muniSERV professional membership includes an SEO optimized professional profile with access to exclusive and targeted marketing to municipal …

When interacting with the people you serve, what is the single most important activity that you can do to make them feel more positively about you? Listen to what they are saying, and remember it. There is a lot of …

A lot has changed since the mid-1970s. That’s how long it has been since Ontario’s regional municipalities were established. Since then populations have grown, infrastructure needs have greatly changed and your tax dollars are being stretched further than ever. That’s …

The International Women’s Day 2019 campaign theme is #BalanceforBetter, a call for action that asks employers around the world to take a new and closer look at how their employee culture celebrates success and nurtures leadership in the women in their …

  By simplifying working practices and minimizing inefficiencies, continuous improvement (CI) techniques enable municipal organizations to save money and increase quality, without reducing the level of service offered to citizens. Leading Edge Group provide Lean training programs and improvement consultancy …