You know muniSERV is a powerful online platform that helps consultants/professionals and municipal service providers showcase themselves directly to municipal decision-makers. Your muniSERV professional membership includes an SEO optimized professional profile with access to exclusive and targeted marketing to municipal …

When interacting with the people you serve, what is the single most important activity that you can do to make them feel more positively about you? Listen to what they are saying, and remember it. There is a lot of …

A lot has changed since the mid-1970s. That’s how long it has been since Ontario’s regional municipalities were established. Since then populations have grown, infrastructure needs have greatly changed and your tax dollars are being stretched further than ever. That’s …

The International Women’s Day 2019 campaign theme is #BalanceforBetter, a call for action that asks employers around the world to take a new and closer look at how their employee culture celebrates success and nurtures leadership in the women in their …

  By simplifying working practices and minimizing inefficiencies, continuous improvement (CI) techniques enable municipal organizations to save money and increase quality, without reducing the level of service offered to citizens. Leading Edge Group provide Lean training programs and improvement consultancy …

When you experience failure, loss, or a serious setback do you see it as temporary or permanent? Is failure an event or who you are? Is it a learning or crushing experience? Does it traumatize you or become a springboard …

DEADLINE EXTENDED TO MARCH 15TH FOR APPLICATIONS FOR THE 2019 CAMA CONFERENCE SCHOLARSHIPS – FOR CAMA MEMBERS 2019 Conference Scholarships In recognition of the importance of promoting professional development opportunities for members, the Canadian Association of Municipal Administrators established the …

As a Customer Service consultant, I have listened to years’ worth of customer service interactions.  I have heard thousands of service representatives ply their trade and hone their skills.  I have compared the rates of success of tenured reps with …

Joel’s a high IQ manager with strong analytical skills coming from a deep technical background. He hates meetings (“they get in the way of real work”) and resents having to sell changes or get people on side. “I don’t care …

Weak or nonexistent cybersecurity programs represent a massive organizational risk for municipal government agencies across North America, and of course Canada. Municipal leaders are often unaware of these risks because they assume that security is addressed or believe that a …