When you experience failure, loss, or a serious setback do you see it as temporary or permanent? Is failure an event or who you are? Is it a learning or crushing experience? Does it traumatize you or become a springboard …

DEADLINE EXTENDED TO MARCH 15TH FOR APPLICATIONS FOR THE 2019 CAMA CONFERENCE SCHOLARSHIPS – FOR CAMA MEMBERS 2019 Conference Scholarships In recognition of the importance of promoting professional development opportunities for members, the Canadian Association of Municipal Administrators established the …

As a Customer Service consultant, I have listened to years’ worth of customer service interactions.  I have heard thousands of service representatives ply their trade and hone their skills.  I have compared the rates of success of tenured reps with …

Joel’s a high IQ manager with strong analytical skills coming from a deep technical background. He hates meetings (“they get in the way of real work”) and resents having to sell changes or get people on side. “I don’t care …

Weak or nonexistent cybersecurity programs represent a massive organizational risk for municipal government agencies across North America, and of course Canada. Municipal leaders are often unaware of these risks because they assume that security is addressed or believe that a …

Congratulations to Whitchurch-Stouffville for their demonstrated commitment to public health and safety.  Read the full article here. Barantas is proud to have worked with Whitchurch-Stouffville on the creation of a extensive emergency plan for their facilities.  

Lifelong learning enhances our knowledge base, improves our quality of life, and expands our awareness of the world around us. By dedicating yourself to continual development, you will find yourself advancing in every aspect of your life. For job seekers, …

Each year a number of Canadian CAO’s are transitioned out of their CAO positions. Most often they are simply a casualty of a new political environment. CAMA recognized the growing need to support their CAO members in transition and engaged …

You already know muniSERV.ca offers a full suite of tools for municipalities – most of which are free. But, we’re always on the hunt for even more new and innovative tools and resources to help Canadian municipalities – and we’ve …

In today’s workplace employee conflicts may and do happen. Sometimes they begin as simple matters which escalate into significant issues in the workplace causing lower performance and productivity resulting in lack of communication, misunderstanding of the intent, personality clashes or …