Each year a number of Canadian CAO’s are transitioned out of their CAO positions. Most often they are simply a casualty of a new political environment. CAMA recognized the growing need to support their CAO members in transition and engaged …

You already know muniSERV.ca offers a full suite of tools for municipalities – most of which are free. But, we’re always on the hunt for even more new and innovative tools and resources to help Canadian municipalities – and we’ve …

In today’s workplace employee conflicts may and do happen. Sometimes they begin as simple matters which escalate into significant issues in the workplace causing lower performance and productivity resulting in lack of communication, misunderstanding of the intent, personality clashes or …

Whether you have new council members, a new ratepayers’ group or increasing cost pressures, communicating financial information effectively can make the difference between adopting a budget in three meetings or three months.  It can be tough though; people collapse municipal …

At some point in time, technology has disrupted every industry including recruitment. With more touchpoints across a multitude of platforms, companies are using technology to build a compelling employer brand, support the candidate experience and analyze their hiring team’s success. …

Cities, towns and municipalities across the province went to the polls on October 22, 2018, to elect their new leaders. This year’s election was full of changes, technical glitches, some big upsets, and some heartwarming stories. Let’s take a quick …

Studies show a growing sense of urgency for succession planning. One survey found 92% of respondents felt it was risky not to have a succession plan for key employees but only 25% of companies feel they’ve identified adequate successor candidates …

The Importance of Emergency Planning for Municipalities by TSI | October 25, 2018 | Emergency Management Does your municipality have an effective and well-planned out strategy to put in place in the event of an emergency or natural disaster? Risks and threats to Canadians and …

With years of travel I’ve experienced the full range of frontline servers. Some are warm, friendly, and genuinely want to help. They seem to have bounced out of bed that morning thinking “how can I brighten our customers’ day?” Others …

October is Mental Health Month. Recently there has been bigger mindfulness of the impact of mental health problems on individuals and the workplace. The economic impact is realized through direct treatment costs to the health care system as well as …