With years of travel I’ve experienced the full range of frontline servers. Some are warm, friendly, and genuinely want to help. They seem to have bounced out of bed that morning thinking “how can I brighten our customers’ day?” Others …

October is Mental Health Month. Recently there has been bigger mindfulness of the impact of mental health problems on individuals and the workplace. The economic impact is realized through direct treatment costs to the health care system as well as …

Municipal Elections – Does My Vote Matter? The simple answer is yes, your vote does matter. (But that doesn’t make for a very interesting blog, now does it?) A great advantage about municipal politics is that it’s easier to get …

Municipal governments are facing multiple, growing, and overlapping challenges. Yet, there are tools available to address these challenges that are not being used to their full potential. Market-based policies such as well-designed user fees can help reduce traffic, cut water …

By checking your own internal bias you stand a better chance of Finding the best solution We all want to better our citizens’ services but, when pursuing this goal, what can we do to ensure we are spending the right …

After Fernie: Ensuring Compliance and Preparedness On August 29th WorkSafeBC released a 74-page report on their investigation into the tragic deaths of three men following an ammonia leak at an arena facility in Fernie last year. According to the report: …

by: Brad Pinch Director Of Municipal Needs – AccessE11 In small municipalities, we hear a lot about digital government and citizen experiences. We often think this is a question whose answer is just to buy the latest software and hardware. …

Why the Rebuild Route Makes Sense Typically, in the short term, the rebuild will cost more, but over time, will cost less, provide better ROI and create potentially happier and more efficient employees. We have created a handy ROI calculator …

AccessE11, Ottawa, Canada Home grow Canadian software developer Netfore Systems Inc., updated their popular AccessE11 Mobile Application to help increase productivity and reduce administrative paperwork for the municipal worker while in the field. A long-standing problem that rural municipal workers face …

Brad Pinch – Director of Municipal Needs at AccessE11   Often, when we hear about securing online systems against cyber-attacks the first thought is to invest time and energy into cybersecurity software. While this is important, and should not be …