The problem: Dedicated 311 Systems are prohibitively expensive As residents increasingly demand easier access to services, the need for software solutions to meet this demand becomes crucial. However, smaller municipalities often face barriers due to the high cost of implementing …

  Keeping Seniors Safe in Their Own Homes   The desire to remain in our own homes as we age has been significantly increased over the past few years. The COVID pandemic highlighted that our home is our haven. COVID …

Municipalities face a complex challenge in FOIA request management (Freedom of Information Act). To find the pertinent information, staff must carefully sift through the vast amount of documentation and data, further complicating the task. Fulfilling these requests involves not only …

A new MuniServ whistleblowing service partner in helping to maintain a healthy workplace and municipality. WOULD YOU RECOGNIZE THESE BEHAVIORS? First, understand what is going on! Differentiating between abuse, harassment, discrimination management rights and conflict situations is not always easy. …

Does it sometimes seem that no one is listening, or even reading? Do you have a sneaking suspicion that your work is being marginalized, or even ignored? Experience and research tells us that it’s not you, or your work. It’s …

As a Town Manager, you are likely familiar with the challenges that arise when having to duplicate data entry across multiple, unconnected systems. Having to repeatedly input information about citizen issues, as one example, into different platforms not only takes …

When candidates run for municipal Council, they do so not only because they have a passion for helping their communities, but they also often have ideas and goals for the community.    From my experience, the most successful municipalities are …

So, our first piece of advice is to start thinking about it now. And yes, you can ease into the future; it does not have to happen tomorrow. When organizations are planning out their new, or enhanced physical security needs …

Increasing efficiency can often be a challenging task and can come at a cost. Whether it be increased monetary costs to implement a new process in your workplace, or increased labour costs to train and bring on new staff, efficiency …

CAMA’s “Making Life Happen” program was created in partnership, with a mandate of raising awareness of local government with a specific focus encouraging younger Canadians to consider a municipal career. The next time you or your staff are asked to …